Thank you so much to Erik and Christina at StorageWest Baseline. God has used them in so many ways as a gift to our family. We also want to thank all of the StorageWest team, to include those who have helped me over the phone over the years. My family and I recently moved a vehicle out of storage at the Baseline location, and Erik and Christina and those on the phone lines were so helpful. My family and I have stored vehicles on/off at the Baseline location since 2013, and the service and help and kindness shown by Erik and Christina and all the staff has been awesome! Huge blessings in so many ways for our family. Jesus' blessing and covering and leading over Erik, Christina, their families, and all of the StorageWest Baseline and StorageWest employees and their families. Thank you on behalf of our family, Rob
Storage West has really nice managers and staff. The facility is really clean and a great selection of units to choose from. Rates are very reasonable and we would definitely recommend them!
Jose was very friendly, and helpful. The place looks like it has high security and it's clean. I feel grateful to have found this company to store my new 5th wheel at. There is enough room to park your trailer and to come and go as needed.
This was the best experience I’ve ever had walking into a storage facility very easy-going and friendly amazing customer service. Ed at the Chandler store and it was amazing and and accommodating it was a great experience .
We just rented a unit and the garage door didn't work properly. I let the manager know and they fixed it right away. The door works much better now and it's easy to open and close. Thank you for giving such great customer service!
I have had a unit with Mike and his associates for a few years now. He has helped me out in several different ways. I travel for my job so I have had storage units all over the country. Storage West and Mike are the best.
Excellent storage facility!!!!
Staff extremly friendly and the grounds are kept very nice. Video surveillance was very good and clear. Excellent location and prices are very good.
Will rent from them again if and when the time is needed.
A special thank you for Edna for trying to help me with that one situation.
Great place, great staff, and very safe.
I've been renting a unit at the Glendale Ave. location since Aug. 2016 and this is the best storage place! They take their time to make sure every customer is happy and feel secure storing their belongings. They were also very helpful when I lost my keys to my lock and needed it removed. This service was FREE! And fast! What more can you ask for?
We are a busy doctor's office that has used this facility for many years. Even though we are upgrading to electronic records there are many records that we have to keep. This facility is secure, clean and easily accessible. The staff is always helpful and courteous. I have never had an issue and if I did, I am sure they would be right there to help me out.
My wife and I have utilized a storage unit at Storage West on Grey Road in Scottsdale for over 10 years. The facility, storage unit and services are impeccable. The facility is very clean, well maintained and has the appropriate equipment to help storage-users move their items onsite. We have and continue to enjoy the facility and the services provided by management.
Tom Campbell, Facility Manager, does a superb job as manager. He is very knowledgeable and helpful. We appreciate his hard work and warm, friendly attitude. Clearly, he is a valuable asset to Storage West business.
All and all, we highly value and recommend Storage West on Grey Road in Scottsdale, AZ.
Rent has gone up nearly 50% since moving in 3 years ago, my monthly invoice is usually wrong, and unfortunately this area has poor accessibility hours for all storage units in general. Seems that these storage facilities are intended for businesses and not individual owners. At least they are open an hour later than many around here. Wish I could move but they know they have a captive audience with only a couple of other storage units in the area and they are free to raise rent at their convenience.
I agree...they increased my unit 2 times in one year...but I have two guy friends who have been there for over 7 years and NEVER had ONE increase....
Great service and flexible hours of operation etc.
Super excellent service. Ryan really looks out for the customer and makes me actually glad to pay the storage fee! Highly reccomended.
I strongly recommend Storage West to anyone who is looking for a safe affordable property to store anything. I have stored my possessions there for over 4 yrs. My move in was very easy. The staff is THE best and they really care about taking care of your every need.
In all my years of renting storage in the valley (way to long), I must admit HENRY HAS BEEN ONE of the most helpful managers I've encountered. Thank you Henry!
Christina was a great help. She was very personable and very nice and explained everything very well. She's definitely a asset to your company. I would recommend this storage facility to my friends.
I was in a bind. I needed a storage space fast. I needed a place that could accept a credit card payment, over the phone, from a 3rd Party business. It was a stressful situation.
Pam helped me over the phone..she took care of getting payment from the 3rd party and made sure it processed properly. She asnswered all my questions and thuroughly explained the paperwork i was signing. Her customer service skills were top notch. Pam made my stressful situation a wonderful experience. I would refer this storage to my friends and family and i would tell them, Ask for Pam!
We just needed a temporary unit for a couple months and this place is great! Great prices, the managers are SOOOO friendly and helpful with any and everything you need, and we even got to use their moving truck for free!!! We've had other storage facilities in the past and this place far exceeded our expectations on all fronts! We HIGHLY recommend using them for your storage needs. We had one of the biggest units and the price is unbeatable, even got half off the first month! We will DEFINITELY use Storage West in the future!
Leslie is VERY professional.
We had 3 units in this storage facility.
Highly Recommend this location!!!!
Really? This is a gem in Scottsdale. Very friendly, clean, full service and Leslie kind and understanding. What a great experience for us. For six months, and excellent service. No doubt. Thank you so much!
Leslie is really great to work with...kind and understanding...the facilities are clean and in a great neighborhood. Safe
If you have storage needs, we highly recommend Storage West in Scottsdale. Mike took us through the process in a professional and efficient way and he is just the nicest, friendliest man ever! You can rest assured your belongings will be in a safe, secure, well maintained, clean, climate controlled facility. Top notch business with high level of customer service!
This property has the best costumer service! Mike is very helpful and has gone above and beyond. I also feel very comfortable that my stuff will be protected.
My husband I moved to Europe from Arizona about 7 years ago and we decided to put some of our things in storage. The minute we met Mike he treated us like we were family. He ensured that we were taken care of and that we wouldn’t have to worry about our things since we would be living so far away. Every month we get our bill and even when we forgot to change over the credit card he reached out to us and flagged that it wasn’t going through before charging us a penalty. A few years ago, there was an unfortunate flood at the storage unit due to some new construction on the building. Mike literally woke up at 3am and ran to the units to try and ensure damage was kept to a minimum. He called us right away and let us know that some of our things had been in the flood and that he wasn’t able to “save” everything. The fact that he even tried, knowing that we were out of the country, is just one of the most amazing things. He is an amazing person. He moved our things to a new unit and let us know that when we are back in time we could file a claim. We came back just last September to go through out things and he took care of us, again, like we were family. When we filed our claim he advocated for us to the company to ensure we received appropriate coverage. I would recommend this storage location 100% because of Mike. I trust him like he is family. I would never consider another place to store our goods…I would drive/fly/sail miles to store our things here :).
The Parks were helpful in assisting rental needs. Any times I needed help or information they were available.
Jerry and Jennifer Parks were delightful to work with! Their easygoing style made me feel welcomed and comfortable. Although there were never any issues, the little things about which I asked were answered quickly and succinctly! The facility at Bell and Bullard is new and clean, giving me peace of mind when I stored my 2011 Mustang!! Price for storage was very competitive and modest. I'm already on the list for next year!!!
Jennifer and Jerry are top notch. High quality facility with friendly efficient service. Would highly recommend this facility, it doesn't get better than this!
We are in Minnesota & trying to arrange summer storage for our son at Arizona State. I have been very impressed with the professionalism and helpfulness at Storage West. Connie has been super helpful in the process and has been polite and cheerful, even with one-thousand questions! I was able to do all the reservations and paperwork via phone and email for my son & his friend - so all they need to do is stop by, pick up their lock and boxes, and bring their items to Storage West when they're ready. I would definitely recommend you check into this facility if you're looking for a home for your ASU student's belongings for the summer! Thanks for making the process easy, even 1200+ miles away!
I rented a unit for over two years with Connie and she treated me like I was her only customer, seriously. I've spent over ten years storing a project car in several locations and this one was by far the best. Connie is always welcoming and happy to work with me and the location and security are top notch. When it comes to storing personal belongings that are important to you, it is important to feel a level of comfort in knowing that those items are safe, and that you are safe when on premises. I always felt that way at McClintock storage west. Thank you Connie and your team.
Hello, we live in Colorado and are trying to make last minute storage plans for our daughter at ASU. I can't get over how nice these people are...I think I am so use to poor customer service, that when you see how you really should be treated, you are blown away. Their customer service is pro-active and kind. Connie, the manager called me to suggest we get an inside, air conditioned unit for literally a dollar more a month. I told her the only reason we weren't going to go with the inside, air conditioned unit is we thought the drive up units would be easier. She explained that our daughter could use one of their carts and it would be no more work to use their elevator to get to the air conditioned unit. We were able to fill out the paperwork by email and pay for the unit in advance. So, all our daughter has to do, is shop up and move in her stuff. Thank you for easing our minds, 700 miles away.
Tiffany is always professional, friendly and helpful!! What a blessing for such a business. She made me feel like we were personal friends and I only began to know her from her polite responses from the questions I asked! What a great customer experience! Unit 3245!
Recently, about 6 mos. ago, we had the immediate need for a storage unit, and blindly looking at our options in area we chose this facility for a # of reasons. First, they answered phone calls, promptly, efficiently and were also extremely professional and just plain nice folks! Different than the few others I had called initially. AND they included a moving truck FREE, to use for move-in day! What a shock that was! talk about exceeding expectations, they had already won my business with their professionalism. the story continually just got better and unbelieveable, the top notch service, the cleanliness of the facility, secured properly, but then the unimaginable happened. We lost our son (whose items were being stored.) and therefore, no need for the unit any longer. We called the Mgr. Tiffany to advise her of our intent to vacate the unit soon, as i'm sure they could rent it out again soon, advising her of the situation and that we were not vacating by choice, but no longer a need, as our son had passed away! Meanwhile, different friends and family were doing their best to help-and unload the unit for us. in the mix-up, one large amount of personal items, such as invaluable childhood pics, gear from his Marine life, marine back packs etc---got THROWN OUT IN THE DUMPSTER! I'm sure by accident! Later the same day, Tiffany and her saint husband (who doesn't even work there) was helping her clean up at the end of the shift, saw some debris around the dumpster and began throwing items in the dumpster, when they came upon all these valuable items! even old expired Drivers' Licenses of my son's, which a fraud would LOVE to find!! So, he climbed inside the dumpster and retrieved all the valuables out, stacking it into a huge crate for us, and then Tiffany called us to give us this news-she also washed some of the items as they were so dirty!! This means more to us, and my son's small children-than I can even say!!! in today's world, you don't run across true, caring people very often! they went WAY beyond anything that one could expect!!! we cannot thank them enough from the bottom of our hearts!!! it is just refreshing to know that there are still good people out there! Sooo, long story short, hopefully this post will make you realize that choosing to deal with them on a business level-goes even one step further, to true angels an earth! THANK YOU AGAIN TIFFANY AND MR. TIFFANY :) Your extra "over the top" caring and efforts are truly appreciated by our family!!!!
Tiffany made my husband and I feel right at home. She is friendly, knowledgeable, and a pleasure to do business with. It was quite refreshing to not hear a robotic speech, but a nice conversation. I would definitely recommend Storage West to anyone I know that needs a storage unit.
Michelle was very helpful on helping me pick the right size unit i was very stressed out when i went to see her. She very helpful she eased all my worries away . I will highly recommened Storage West to any body looking for a storage unit
The manager is awesome! She's patient, helpful, and very personable.
Just like with most of us, life has gotten in my way a number of times since becoming a tenant at Storage West Anaheim. After I was involved in a serious accident, Gary, Sandi and the members of their team helped me on more than one occasion by keeping my account active and updated; by keeping good communication that remind me of upcoming due dates and those due dates that have slipped by, also. The facility is clean and we'll managed. It iS a little pricey compared to other storage facilities in today's market but I believe you get what you pay for. Both Gary and Sandi have gone above and beyond with efforts that can only lead to recognizing and appreciating the strong professional examples of integrity and ethic found here. Thank you both very much for giving me one less thing to worry about during my recovery.
Hi Sandi, Dave Robbins here, L & N Linen. I did move into our corporate offices, turning the running of the day to day over to Tracy Nowakowski and my son, John Robbins. I enjoy the weekly news letters, you are always mentioned as Sandi , Storage West, donating a gift. Always enjoyed your friendship. Dave Robbins
I agree with all of the 5 star comments with one exception. By reviewing other self storage locations Storage West is no longer price competitive. I have been with Storage West for over 6 years with automatic payment from my bank account however $142.95 is just too much. I applaud both Gary and Sandy for excellent service and I am sure the pricing is directed by the upper level of Storage West. Thank you Gary and Sandy
Storage West Response:
So glad to hear you've received excellent service from Gary and Sandi. Sorry that you have been disappointed with the cost, though. There are a lot of factors that go into pricing, we are really focused on the value we provide. We really do appreciate your comments. Thank you so much for your feedback.
Christine was awesome! She helped us find the unit we needed and was extra helpful with information and being sure we understood all of their services. A great experience all around! A great place to do business! Thanks Christine, for making it easy at a time when things are not aleays easy to manage.
Awesome! Called customer service team to get more info before coming by and they were so helpful and nice. Christine called first thing the next morning to follow up! She is wonderful. Great service! Great location!
Christine is awesome! She was so thorough, patient and pleasant and wanted to make sure I had a complete understanding of what I was signing as well as what my rights are. This is a very professional team.
The facility Manager was very courteous and easy to work with, she even gave us a discount for being a veteran. The spaces were very clean. The unit we rented was one of the big ones. I loved it because of the easy access. Great space if you are transitioning or still trying to find a home. I recommend this place. 5 star service. Thank You Aimee, Storage West Carmel Mountain Ranch on Wold Trade.
Aimee Carmichael the facility manager has gone above and beyond. Her professionalism and helpfulness is excellent. I have worked with other employees at Storage West Carmel Mountain Ranch on Wold Trade Dr. who are very helpful as well. I have rented two different units and they have worked out great. I highly recommend this place and have enjoyed their initial first two months of discount, then you unit goes to regular rate.
Easy access. Very clean. Excellent office staff. Great price.
Tim and Jenny were wonderful managers at the Escondido Storage West. They were always helpful and friendly. The premises were clean and maintained.
I will definitely rent a storage unit again and only at the one in Escondido. The management was friendly and kind. Always made us feel welcome anytime we seen them.
I have been a customer at Storage West in Escondido for several years. The facility is always clean and secure. Highly recommended!
Great Customer Service! Storage West employees Shawn and Chris were very helpful with me getting into my rental and made the process simple and easy. Clean facilities and property and good pricing as well. I was pleased with the fact that the store offered me a 15 foot box truck to use for a recent move and it was the perfect size and FREE! ..very cool. I was also impressed by the trucks cleanliness and condition. I would definitely recommend Storage West to anybody that's looking to rent a storage unit and wants service, value, cleanliness, and professionalism.
The absolute worst experience at a storage facility! I can not understand why the owners would keep the manager around. I called and spoke with a friendly rep, Tonya. She emailed me the info on the unit. The next day, I go in and the man there tells me it's $20 more per month regardless of the email I received. Then, the manager, Shawn comes in takes over my paperwork and tells me "I'll give it to you for the price you were quoted", but acts like he's doing me a favor. 2 hours later, I'm still there trying to rent 2 units because his system broke down, he was having trouble printing, couldn't find a pen, he had to "read for me" 2 pages of rules. I told him I'd read it, but he said its policy that he had to read it for me....very slowly and losing where he was most of the time. I thought it was his 1st day on the job, but then he tells me he's been there 12 years...what?! A couple weeks later I used their moving truck that comes with every unit. The tire was nearly flat and 1/4 tank. We returned the truck and told Tonya about the tire and gas we refilled and she told me we'd get a credit to our account. She left a note for Shawn and called him. Of course, Shawn said he never had a note or call and I wouldn't get a credit He told me I could only use the truck once more, eventho I had rented 3 units. I asked why. He said because I have to use the truck within 2 weeks after I rent the unit. I was never informed of that. So I used the truck again, for my last unit, and I was there an hour as he couldn't find the rental truck paperwork, pens, etc. He had his helper take over helping us and we were there even longer due to her inexperience. So, my husband returns the truck while I was having new beds delivered. My husband calls me to say Shawn told him he can not return the truck unless I'm there. So I rushed down and had to wait for them to "find" my paperwork, highlight where I need to sign. I was livid! Tonya is amazing, but all the rest are horrible. The manager especially has absolutely no consideration or respect for his customer's time. I'm a Real Estate Broker and recommend storage facilities all the time to my clients. I would never recommend this place to my worst enemy. I had another storage unit down the street at Extra Space Storage and I would highly recommend them. They are considerate, friendly, organized, and get you out within 10 minutes. If you have all day to spend at a storage facility with unorganized inconsiderate people...go to Storage West. If you want fast and friendly service..I recommend Extra Space.
Storage West Response:
Thank you so much for the feedback Mary. We take these comments very seriously. We are so very sorry you experienced this. Customer service is usually a point of pride for us and it looks like we've really missed the mark here. We will look into this internally. We appreciate you bringing your experience to our attention. It was very nice speaking with you on the phone, and again, we want to thank you for taking the time to talk with us.
Amber was great while we needed storage,
very clean and my questions answered
thanks so much
During our move to Northern California we needed to store furniture and many boxes to minimize the items in our home to accommodate staging the home for sale. In spite of this being a very difficult move, we had the most wonderful experience using Storage West in Fullerton. The manager, Elisa Jimenez, went very far out of her way to be helpful and make this difficult move a much better experience for us. She was friendly, helpful, available and understanding. She would bring water for us and our helpers when we were loading and unloading our units. She loaned us lights when we ended up working into the evening. I cannot say enough about Elisa-she was so nice to work with and she made sure we had a very positive experience. I hope her manager reads these reviews-she deserves to be acknowledged. You have a wonderful employee in Elisa!!!
Staff was extremely accommodating in selection of a unit. Very clean - facility well maintained. Recommend highly!
We rented at this facility a long time ago and didn’t like the staff or the dirtiness. We came back and found new personnel and a much spiffed up place. Elisa Jimenez in particular was so nice and so accommodating. It’s rare to find someone like her. She clearly takes pride in her job and represents the company extremely well! Promote this go-getter!!! Thanks again for running a smooth operation ,Storage West
This storage unit facility is the best I have ever rented from. It's well-priced, very clean, and super convenient. But, Carlos and Ava (and Bob!) are what truly make this place the greatest. They are among the nicest people you will ever meet and are so unbelievably helpful. They made the transition from my old storage unit to this new one a piece of cake. I would highly recommend this storage facility!
I have been a storage tenant for the past 3 + years and before that another 3 year term at the Irvine Facility and want to express my sincere gratitude and thanks for Ava & Carlos as they are excellent managers and truly wonderful people which makes it so nice to be a part of. I will always have storage west at the top of my list and will refer anyone who might be looking for a place to store to go to see Ava & Carlos for sure.
Its hard to find the right people for and profession and job but they are awesome and you are fortunate to have them on staff.
I just rented the storage for only one month mr carlos was so nice and helpful to me that I felt he is the Santa clause for me because I didn't know anyone in Irvine to help but this guy made my move so easy he is really a total joy to know I can't thank him enough and also ,the place was so convinent with offering a free truck for me to move my furniture Carlos I love you to the moon and back.
I have rented with Storage West now several times....the staff there makes me feel like I am part of the family. They are warm, professional, helpful and caring! I keep coming back because of the clean organized grounds and the professional, kind staff!! Simple as that! Would highly recommend Storage West.
The frame bulged out, which made it very difficult to open the door. The employee was very nice and drilled 2 nails to make it easier. Nevertheless, the frame could use more work to make it even better.
I had a great experience at storage last! The staff was very polite and professional and very helpful in every way! they even helped me get a really good discount! also the contract and their policy is very reasonable. It is not one of these places where the rules are so strict that there's no way that you could abide by the rules either. I definitely will go back to Storage West again!
After 20 years of military service and lots of deployments, I've had to put my house hold goods and vehicle(s) in many storage units across seven different states. Storage West @ Lake Forest is by far the best I've ever used. All of the staff, especially Brian, were always helpful and great customer service. Absolutely zero issues with the facility itself either.
I've been using storage west for a few years now and let's just say, Brian, who works the front desk, has to be one of the nicest, most helpful, hard working, and friendly persons I know. He keeps the whole place very clean, even the bathrooms are cleaner than mine at home! He does a great job, and makes my storage west experience an A+
All of my belongings were destroyed by a rat infestation! If I could give a 0 star rating I would. After spending almost $15,000 over the course of three years to store all of my belongings while my house was under construction, almost everything my family owned had to be thrown away. Our mattresses, clothing, and furniture were chewed, urine soaked, and covered in rat feces. Plastic boxes were chewed into and the rat droppings were 2 to 3 inches deep in some. The entire bottom of the unit was completely covered in rat droppings! Yes, we purchased the Storage West Preferred Lease policy but were told that the $2500 policy only covered $500 in rodent damage. Hmm, seems to me they knew something I didn't. So, they acknowledged that there was a lot of damage and that we lost a lot of property and offered $1,500 instead of $500. Still, seems highly unethical to me considering we lost over $5,000 in clothing, furniture, etc., in addition to the nearly $15,000 we spent on the storage unit. Thier website promises, "The Preferred Lease option includes our written guarantee to provide you with a secure and well maintained storage unit. If your stored items are damaged or stolen because we didn’t do our job, we will take responsibility and pay you up to the level of protection you choose." Obviously, their facility was not well maintained, or this would't have happened. VERY DISAPPOINTED!!
Storage West Response
Hi Mary Beth,
We are very sorry about what happened. We do what we can to prevent rodents from getting in, but sometimes traps and poison just aren't enough. If you can think of anything more that we could be doing to prevent this from happening please let us know. Thank you for submitting your claim, it has been processed. We'll continue to do our best to prevent this issue from occurring.
This place is great! Their customer service is top notch. Earl was so helpful at the front desk, and I will be coming back next time I need storage. I'll be referring my friends too. Highly recommend this place!!
Sue is the best! The facility is very nice and clean.
Storage west is amazing!! Sue went out of her way to help us!!! We would definitely use them again. Customer service and the facility are both 5 Star ?
Very nice staff and clean facilities! Will come back!!!
Been with this facility over 10 years. Terrific service.
Very easy. Showed up and had my storage unit 30 minutes later. Convenient location and reasonable price. Thanks!
Everything is good at storage west from the service to security. The best thing i could honestly say about them is the manager Michelle. Thank you Michelle for your genuine kindness thats hard to find nowadays.
Very professional, great facility, exactly what we were looking for.
This is the worst storage rental company that we have ever rented units in. They immediately start bugging out if you are one day on your payment, so expect to get calls, emails, or anything they can throw at you to get that money. You can't even make partial payments to keep up on it, so if you lag and try to make a payment after the due date then they won't except just it and make you pay for the next month and late fees in its entirety or nothing at all. Of course they don't give you a reason, just a "no we don't accept partial payments!" I went in and tried to pay $100 toward one of my units (yes, unfortunately we rent multiple ones from this location) and they didn't accept it. That is ridiculous and foolish on their part, it's money and it's going toward your business!! We immediately told them we are taking our business elsewhere and definitely cheaper than this horrible place. Do not rent here. Public Storage is half the price for bigger units.
I was going through a tough situation and needed to store my stuff in a hurry. I cam in and immediately felt very welcome and at ease. I was pressed for time and space and the process was quick and painless. I even had to last minute change to a bigger unit and it was handled so easily! A very very professional and friendly staff. And clean facility!! I would highly recommend!
ROBIN GADLIN and LINDA BARNES are absolute angels! They thought enough of me and that was enough for me. My appreciation for them and the work they do is immeasurable!
I worked with paway storage west for Five years, they are professional and nice people .
Thank you so much guys ??
Thank you PHIL ❤️RIP
These guys were great. Awesome pricing, easy to work with and very accommodating. If I ever need storage again I will definitely come back here.
Phil, the manager of my facility is on-site, friendly, helpful and professional. When I had consolidated some of my belongings, he broke down and disposed of my empty boxes and even refused a tip for doing so. Great customer service!
Michael and Lisa are the best.! They are always very willing to help and they always give great customer service. I recommend them to all my friends and family when it comes to find storages in town!
Thank you Michael and Lisa for all that you, you guys ROCK!
I have had my storage with Storage West for more than 2 years. I've used several storage units in San Diego in the last two decades and find this storage facility to be the best by far. It's always super clean, the lighting is perfect and there are always sufficient moving dollies of different sizes to help. The owners, Mike and Lisa, have the best hearts in the industry! They make it known that they are there to help and they've never let me down! Thank you so much for consistently being the best! I always feel that everything in my storage is safe!
Very convenient and the staff is always very kind and professional. I feel very safe keeping my stuff there. If you looking in the area I would highly recommend this storage company.
This is the first time I had my personal belongings stored. I chose storage west because it is just one block away from our community. I never realized that having storage west would give me a very good experience. John and Kathy treated me like family. They are helpful and attends to my needs. I would highly recommend this facility and will use its services anytime I need it.
John and Kathy are superior sustained and noteworthy performers who maintain the 4S Ranch Storage West at peak operational fitness and customer service skills are stellar. This facility consistently exceeds the pinnacle of my paradigm of expectations. Highly recommend to all potential clients. Semper Fi and VRS
John is great. Went above and beyond in answering my requests. The place is clean and dump site is always open. I have had no,problems.
StorageWest in Rancho Cucamonga is a great place for your storage needs! The staff has great customer services, and they go above and beyond to make sure your needs are met. The facility is clean safe and accommodating. The complimentary use of the moving truck at this facility assisted me in taking a great financial burden off my moving expenses. As a U.S. Army Military Veteran, I was impressed at the Military/Veteran friendly atmosphere. I felt at ease and never pressured. They are involved in community affairs and willing to be a part of community activities. Thank you Catalina Ramos, Rancho Cucamonga Facility Manager & staff for continuing to make my experience as a customer feel like my needs are the most important every time I'm at the StorageWest facility.
The facility is spotless and the staff is truly exceptional! There can't possibly be a better place to store your belongings.
We have stored here for years. Always clean. Always someone in the office to assist us. Always friendly and ready to go the extra mile for us. Daniel and Helen are the best and I wouldn't go anywhere else! Rates are sometimes higher but the staff and clean property makes up for it!
We have been with Storage West in Redlands, CA. since 2006. We highly recommend this Storage Facility!!! The Facility and spaces are kept very clean and bug free. When sweeping up our unit, I found not one bug!! The staff is very professional, friendly and helpful. It has been our pleasure doing business with them.
Great prices and facility is well kept. Staff is extremely friendly and helpful. Moving my items with thier van was awesome.
Used them two separate times! Love the location. Love the price. And the staff is incredibly friendly!! Will only use Storage West from now on!!! :)
Excellent all around experience with this facility. Prices are competitive and the customer service outstanding. Misagh went above & beyond to accommodate my needs. Would not hesitate to use this facility again and definitely will recommend them to family & friends. Thank you for the hassle-free storage rental experience.
I am most pleased with the services offered at Storage West San Marcos. The facility manager, Misagh Samadi, is professional and efficient. Benefits offerd and responsibilites needed on my part were clearly explained. I look foward to secure and safe storage in a well layed out facility. Thanks again for a comfortable sign-up process.
The layout of the complex is nice as all outer units, but everything I put into my unit got dirtier an dirtier every time I visited the unit, guessing they use blowers to clean the lot as the items closest to the door like my tvs and paintings are ridiculously filthy now, I recommend an old towel at your door to block. That and the rent increased one week after inquiring about a larger unit and them realizing I was at a lower rate than current rentals, as a year long patron it's called loyalty pricing, i probably would have stayed there another year or two otherwise but now I moved to another facility...sure this won't be added so guess fyi for your company...
Fairview location Santa Ana, your lighting system all across the units on the outside is horrible, i never seen such irritating lighting style at such lower high from the ground up, those lights straight in to your face and your eyes, by the time i get out of the facility my eyes simply hurt so bad and get blurry after only 20 minutes of been there, witch is not good to drive like that back home. i had use storage for years but i never came across this uncomfortable issue, get proper lighting please and raise them up atlest 20 feet up above the ground, witch is the standard height for lightings that strong on any businesses or industrial area, is done this way to protect your eyes.
Storage West Response:
We're sorry to hear you are having trouble with the lights. We aren't quite sure where you are seeing this issue though. Our exterior lights are above eye level. We replaced all of the outside lighting at this facility with LCD lights in 2017 and they are working as designed. The next time you stop in would you mind pointing out where you're having issues so we can take a look? We'd really appreciate it. Thanks so much for the feedback!
WARNING! I'd give this place ZERO stars if I could!! Seemed like a nice calm place considering it is in Santa Ana. Boy were we fooled!! Was just there today on a hot summer day and honestly moving heavy boxes around makes you dehydrated. As I'm leaving I had not realized that it was 7 and I'm thinking "oh just in time." WRONG! A black truck approaches me slowly (not creepy at all right?). This blonde middle-aged lady comes out yelling at me asking me what storage unit I am. In my head I'm wondering who this lady is for her to be yelling at me and asking me for personal information. So I tell her and I ask her who she is. She said she was a manager and continued yelling at me about the closing time. MY GOD!!! Where did she learn about customer service???!! Identify yourself first please!! The hours of operation say 7am-7pm. I was tired from moving boxes and I was leaving at 7! I explained myself but she continued to yell at me with such horrible attitude. We're in the process of getting a house and we will NEVER use that place ever again in the future! Taking our money elsewhere! I didn't even get her name. Horrible horrible horrible!
Storage West Response:
We're very sorry about your experience. Customer service is extremely important to us. It is very unusual for us to hear someone had an unsatisfactory experience like this. Our Managers are very focused on the safety of the facility, we're so sorry her questions came off as rude though. Thanks for letting us know what happened.
I moved here cross country and the brothers Brian and Kevin are absolutely, undeniably the best I've ever worked with!!! And let's not forget about Bea (sp?), Greg and the folks at the Rancho Bernardo location either.
And the truck use for 4 hours is the tops. I've used storage for nearly 10 years and never has anyone offered a moving truck! I highly recommend this facility for short or long-term use. Their services and ease of use is unmatched. Never once have I had a problem. Never once did I encounter a situation that they could not resolve immediately for me. Moving is such a pain; storage doesn't have to be when you come here.
Customer service is always available. I'm actually going to miss them when I move into my bigger place :(.
The brothers that manage this location are slathered in awesome sauce. They both and whomever hired them deserve a substantial increase in pay. In a world where corporations are people, money is speech, and people are brands, they defy all of this daily with the way they mamage this location. And no, I'm not their mom.
Best in the west..
Jackie and thomas are awsome managers we have bern with them for a few years now.
George and Susan are always very helpful and that is a big plus to someone that has 2 units and lives on the other side of the country. Thanks for going out of your way to help me.
I had a great experience with this facility. Susan helped me pick out the perfect size unit for all my belongings. I always felt safe that my belongings were protected. Facility is very clean and open all the time. I would recommend this location to anyone and I would come back if needed. Thank you Susan and George, it was a pleasure.
When a real cool break-up has you coming back home with a little more than you wanted to spread around the new pad, I wanted a professional place to keep my bits and piece collection. I looked around for a day a just happened upon Storage West Ann Road, struck up a conversation with George & Susan and felt right at home, paid three months in advance and will be putting my pieces back together again. Thanks Storage West Ann Road, I would recommend it to everyone.
I recently relocated from Virginia to Las Vegas and need a storage unit for some items out of my camper. I had an amazing experience with Namiah. He really went out of his way to help me. When they say here for you they really mean it. He help me get a ladder from the top of car and help me start my car after not being able to start. The price was very reasonable and I got a move in special. After looking around at other places no one compares.
So helpful always! Super friendly. Unit and property always clean and secure. Amazing experience renting with them.
The managers are great. The help on the weekends is not. Seems like she doesn't want to be part of the solution only the problem. I came to get the truck and the only thing she was worried about was when I would be back if someone else needed it. My understanding was i got it all day. Her reasoning was it needed to be back within 2 hours so someone else could use it. She was rude about it to the point I wanted to call it quits. I did use it and was back when she told me to be. I would only rent again if I never had to deal with Sally.
Storage West Response:
We're so sorry about this. Thank you for letting us know what happened so we can look into it. It is very disappointing to hear that your whole experience wasn't a positive one. Providing excellent customer service and a here for you experience is important to us. Looks like we need to do better.
John n Julie are the best.Very friendly their to help with anything,if they can.John pretty social guy.On the job and ready to assist you.Very clean n well organized place...they go that extra mile so to speak....Two thumbs up.
Julie and John are exceptional representatives for the company, truly assets. They are knowledgeable, professional yet gracious and helpful. I will refer anyone looking for storage to this facility due simply because of the courtesy and helpfulness of the personnel.
John & Julie are the best. They went out of their way to find a storage unit which best suits my needs. They are very resourceful, professional and most pleasant to deal with. John is always roaming the grounds to make sure our units are safe. I love that!!! Gives us peace of mind. I also noticed how clean the grounds are kept. Very impressed!!! Thanks John & Julie!!!! I will refer all my friends and family to this location.
Anthony was awesome! Great help with my transition from Cali to Vegas. I really his laid back personality and approach to my situation. Very professional and reassuring. Clean, new, air conditioned environment withcadded insurance and security. Best experience, promise. Ask for him!!
I have stored my good at this location many times since it opened. This time was as smooth a transaction as all of the others. Mike knows the business and the facility. He makes maximum effort to keep the clients happy. He would not let me move in to my new spaces as he advised me that it was not clean enough for his and the companies standards. Highly recommend this facility and their manager Mike.
Mike is a most ignorant-behaving man! I gave notice of moving out of a storage unit 2.5 weeks in advance. It was going to be one day early of the rent that was paid in advance and I told both Bea and Jennifer not to worry about the one day. They were very nice and accommodating. The storage unit was being rented my 83-yr-old mother-in-law, so I was handling the call for her. I was calling from PA, my 25-yr-old son from FL drove to Vegas to unload his grandparents' storage unit into a 26' Penske truck and move them to Oregon. When I received an email statement that my mother-in-law was being charged for another month, I called to settle the situation. Mike told me 4 times that he didn't know when the unit had been vacated, and that he had just found it empty. That was 2 days after it was vacated. He was basically calling me a liar, as I told him the day it was vacated. He even finally looked up the email he was sent 2 weeks earlier regarding same unit, and had never read, stating the date of the move. He even read it to me over the phone! He charged for the same day he found the unit empty, even though it was obviously vacated before that day. It is not the $9 overpay, but the extremely unreasonable and poor attitude of Mike that would cause me to highly recommend you FIND ANOTHER STORAGE LOCATION to store your belongings.
Storage West Response:
Hi Diane, we're really sorry to hear you didn't have a good experience. This is not typical feedback for us, customer service is usually something we really pride ourselves on. It sounds like we missed the mark with you though. Thanks for letting us know about your experience. We really take comments like yours seriously and will aim to improve.
Robert is a very friendly, kindhearted & a-1 professional we are very thankful for his kindness while we had our stuff stored. Thank you again for everything Rob
Storage West met all of my storage needs. The staff was helpful and the facility is very clean and well kept.
Perfect. Robert provided friendly, professional service and made sure we were given the best rates possible. We used 4 units and vehicle storage, all clean and easily accessible.
The free use of a moving van was a bonus for us and was most welcome.
Excellent service! Amazing facility and amazing employees. We appreciate everything that you do for our charity, every year! Highly recommend!
I usually never take the time to review a business but Laura and Kevin are two exceptionally good people. Every time I go into the office or talk to them on the phone, I always receive exceptional customer service. Laura is one of the nicest people you ever want to meet. Too bad there aren't more people in the world like her. She is always been accommodating and courteous to me whether in person or on the phone and so is Kevin. I would highly recommend this facility. I have been with Storage west for 4 years and have nothing but great things to say about it.
Everyone was very helpful at Storage West. The facility is super clean and looks safe. I felt good about storing my mom things and there was no problems.
We started with a small unit to store a few things, then stored everything we owned for six months when we moved out-of-state. Larry and Annette were always patient and helpful. Our things remained well-protected until we completed our move. We highly recommend this facility and its excellent management team!
Leaving Las Vegas after a few years and therefore Storage West. Annette and Larry have been a joy to work with and always went beyond the expected to make my storage experience a great one. I kept a motorcycle with them and they were very forthcoming in arranging access to the shop etc. with minimal fuss.
Annette and Larry were wonderful to work with. Everyone was very pleasant and friendly. The facility was clean and secure. Should I need storage again, I'll be back. Thank you!
George & Susan Perez are outstanding! They make finding the right unit to fit your needs and budget easy. Susan helped me setup auto pay and ensured that I had adequate insurance coverage to protect my belongings and save me money. George keeps the place immaculate. Always clean, always friendly, always helpful and professional. I cannot say enough good things about this dynamic duo. Thank you George & Susan!
I've had my storage unit since August 2011. Less than 10 months later I had to unexpectedly move to Northern Nevada, without the contents of said unit. Management and staff at the E. Craig Road location have always been very helpful, courteous, friendly, professional and accommodating. especially since I reside outside Southern Nevada. While I'm hoping 2017 is finally the year I'm able to come down to Vegas, retrieve my belongings and close out my account, I remain grateful that I've never had to worry about storage security. Thank you!
Friends for the past 5 years outstanding service if theirs an issue or problem it will get solved in the best way possible. Being away from home and no communication knowing your valuables are taking care of till they get of hold of you is a piece of mind.. Priceless.
Marisela was very kind, curious, and respectful. She made my experience very easy and smooth. Her customer service skills are outstanding. Thank you Marisela and Storage West. Michael Karfaridis
Marisela at the Pecos Road store is awesome. She exemplifies the essence of customer service and it is why I chose to do business with Storage West. I considered many of your competitors before choosing Storage West. I had initially called 3 Storage West locations to feel out which was the best before settling on the Pecos Road location. I remember meeting Marisela and instantly getting a feeling of professionalism and confidence that this place would keep my stuff safe. She helped me get setup, toured me around the premises, talked to me about security, and gathered all of my information. If she was that thorough with everybody it means that the people renting around me were also of high caliber. On move-in day I had to change lockers and she handled the change really well. Got me a deal on another unit, showed me the corner unit, and changed all my paperwork. I was also impressed that she lived onsite or close to onsite in the event of an emergency. Overall I chose your location because of her. She again exudes trust and professionalism and I am confident that my stuff will be safe at your location and I will avoid the horror stories that I have heard about at other places. Really happy I chose your location and wanted to pass along that feedback that she is the reason why I do business with your company.
Wow Namiah was amazing. He told me he was here for me and he really is a man of his word. This is my first time renting a storage unit and I was pleasantly comfortable with how I was treated immediately upon entering the office. He was just amazing to talk to and customer service was exceptional. I needed to store some items from my business and I found the right place.
Storage West has the best staff and an excellent choice in your storage needs. I wouldn't store my things at another location. Great service!
I stored here for a short time to sort out some things in my life and let me tell you what a GREAT experience it was!! The property was always clean, the bathrooms were always spotless, merchandise in the office always stocked and well placed. The manager Lisa was always kind and helpful, on top of everything!! She sends out email reminders to save you money on any late fees in case you've forgotten (so helpful). Every employee I've delt with was always kind and helpful!! If you're looking for a safe, clean, secure storage facility to put your belongings...LOOK NO FURTHER, THIS IS THE ONLY PLACE YOU NEED!!!
Thank you all for a fabulous experience :)
I have rented from this facility numerous times. Unfortunately there have been 3 different managers ever time I went back BUT each and every one of them have been excellent. The last one we have dealt with her name is Lisa. She is great. Property is always clean. Never have I had any issues with bugs coming in the property or leaving. If u r ever looking to rent. I HIGHLY RECOMMEND THIS PROPERTY.
Always friendly and helpful.
The management staff is great they are very helpful and storage units are very clean! Easy access in and out
I had a very pleasant experience renting two storage units here. Everyone was nice and the facility was clean. I would definitely rent at Storage West again!
Great location. Easy to get the unit and best of all...good pri Victor the manager is friendl, very professional with a positive attitude. If you are looking for a self storage, this is the right place.
About three years ago I needed to store a few things away. I used your facility and I was very please with your service. It was very clean and the management very helpful. Now I am in need of your facility again, please send me an email to coordinate the transaction. Thank you.
Amazing great CLEAN PROPERTY HAD IT FOR A FEW YEARS NEVER A PROBLEM W/THE PROPERTY AND AMAZING customer Service
Perhaps, Tiffany Pinkard was referring to me being unhappy as a 3 year+ tenant of Storage West and received a 27+% rental INCREASE in my rent with NO increase in services! Further, when I went to pay as I had routinely done with the prior manager - Lisa Daniels - and the manager who preceded Lisa, I had NO problems and was NEVER charged a late fee when technically late! Charles - the NEW manager - wanted to charge me a LATE fee and a LIEN fee - over $60 for a $27.80 5x5 rental only13 days late! I have paid my rental technically LATE 17 months out of 36+ months and have NEVER been charged a LATE fee! Including just a month ago - I paid my rent on 1/23/16 with NO LATE FEE! Until Charles! I tried to pay on 2/17/16 and Charles said I owed a $10 LATE FEE plus a 27% in rent increase! Further, Charles LIED to me that NEW 5x5 rentals had to pay MORE than his 27% INCREASE in my rental! The Storage West website on 2/27/16 reveals that Charles LIED to me on 2/17/16 on the phone and 2/25/16 IN PERSON in front of Tiffany Pinkard, apparently! FYI - I could rent the SAME space for LESS money TODAY IF I entered into a NEW lease! How does that make sense? FYI - Charles is NOT Lisa who was a competent excellent manager for Storage West! Beware of Charles! He doesn't listen and doesn't seem to understand the fundamentals of good business practices! Incompetence has its price in business and in life . . .
Storage West Response:
Hello Gary, we're really sorry that you've been disappointed with the cost of your unit rental. There are a lot of factors that go into setting our prices. We are really focused on the value our services provide. We appreciate your feedback and apologize that you weren't satisfied. It's impossible to please everyone but we sure wish we could. Thanks again for your comments.
Staff was very professional. Charles was dealing with a difficult customer and handled it very calmly and professionally. Linda was all smiles and very pleasant and welcoming. Facility is very clean and convenient.
I want to compliment one of your excellent employees, Lisa. She went to great lengths throughout our business relationship for more than a year. She is the person you would want to always transact with because she has every aspect to provide a very great customer service. Lisa is just simply the best and would recommend this storage facility just because of her.
We were very happy with our choice of storage facility. The staff was professional, knowledgeable, and customer friendly. We would never hesitate to use them again.
This place is not only the best price in the area but also offers a good clean, climate controlled space for your stuff. Hey and we got to use the truck deal (was a first for us and came out to be a great perk!)
I had to visit Storage West probably about 6-days out of a 7-day week. I had just accepted a job offer and they needed me there within a week and a half. Noel, is by far the MOST OUSTANDING, HELP AND PROFESSIONAL young man that I have ever come in contact with in a customer service position. I was completely stressed and he absolutely reduced my stress level about 80% once I came in contact with him. Anything that I couldn't work out, he assisted and really made my quick move a huge success. Overall, the storage was nice and clean and I could not have chosen a better place. I will RECOMMEND ANYONE to Storage West and trust me if Noel is working, you will not be disappointed. Thank you Storage West for hiring Noel. He is a GREAT representative for this company.
Paula Miller is absolutely the BEST!! She went completely out of her way to help me by sacrificing her time and energy to make sure that I got exactly the right space that was suitable for me. Customer service was superb!!! Storage West is very fortunate and blessed to have her on staff. Paula is like a basketball player that is not only good at playing her position but she brings out the best in her teammates. I'm so glad to have chosen Storage West especially at Cinco Ranch, I promise that you won't be disappointing and I hope you get to meet Paula Miller!!
Excellent Service. A Very satisfied customer. Thanks to every one. GOD Bless.
Great! Nice clean modern facility. Helpful staff.
Crystal did an awesome job with providing us the information we need about renting out a storage unit. She took the time to walk with us around the complex and answered all of our questions. She was very professional!!!
Crystal and Autumn were awesome. They were both very informative and explained how their facility operated. Crystal walked me through the facility over to my unit and explained they have a moving truck available if needed. The sign up process was fast and easy. The next day when I got all my items in storage I noticed the locking device on the door was defective. I notified Autumn and she grabbed some tools and a new locking device and within minutes had replaced the old one. Every time I go in they are so helpful and alwasys with a smile. Terrific customer service. Thanks Ladies!!
I love this place. The staff was friendly. Crystal McDonell made me feel really special and she was cheer captasin. I love her. Need a storage go see Crystal.
Clean and very well maintained facility with convenient access and friendly management. We used Katy Storage West while waiting the completion of our new home. Aimee and Joel are the best!
Extremely Professional, very friendly, an awesome personality. I appreciate having excellent customer service. Henry, thank you for all of your help.
I had the best experience with the SW Storage crew. Customer service was top notch. The facility is amazingly.
I was really happy to see when they opened a site very close to home. They are great people and the units are in excellent condition. Site is always meticulous and clean. Love this group
The ladies at the front are very nice and professional. They made the rental fast and easy! Very clean place and easy access, even if you are on the upper levels. I would recommend this place to anyone, whether you need a small or large space!
We rented a10x10 unit from Barbara today. She was very helpful. Truly a great experience.
Storage West has not jacked up rents like other places. Looks to be a very reputable organization.
Barbara was awesome. She was very thorough and helpful with helping us choose the right storage unit for our needs. I would highly recommend her.
First of all, Storage West Height's street view is eye catching. After passing this location several times and knowing I would be moving soon, I decided to stop in. From the moment I opened the door, I was met with a very warm greeting and friendly smiles.
The staff was so professional, knowledgeable and friendly, I honestly could not tell who was the Manager; and I interacted with all four employees at the time. I later found out that two of the staff members were actually being trained for another location…… could not differentiate and I work in the customer service industry.
Just to be sure I was making the right decision for my storage needs, I later brought my daughter who immediately said "Mom, I like this place it's clean, well lit (we drove by twice at night), they already have dolly's and it's air conditioned." After receiving her confirmation, we went back and leased a unit. Imagine my surprise when I needed to come late one night and was extended a little extra time after closing. Not to mention, I was also informed that if necessary, Storage West in the Heights even had a truck a could reserve for the day. I was beyond impressed about having access to a moving truck, as I had already planned on renting a Uhaul.
Lastly, AJ and Latasha have such a good rapport with not only the customers, but with each other; they appear more like family than co-workers. That's a lot to be said considering some of us spend more time at work than anywhere else. Even when I have occasionally called this location, I literally can here AJ and LaTasha's smile through the phone. Not only are they "keepers," but they are to be commended because they are consistently offering the highest level of customer service possible.
I highly recommend Storage West in the Heights to anyone looking to move. I pass at least eight different storage locations because of the service I receive. Thank you AJ and LaTasha!
Just rented for the first time and it was a seamless, terrific experience. The staff are wonderful - thank you especially to Latasha and Paula! You ladies are professional, helpful and really care about the customer! This is a great addition to the Heights neighborhood!
This is a very nice, clean storage facility with a convenient layout. Latasha was extremely helpful in getting us set up with a storage unit.