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Arizona

5 Star5 Star5 Star5 Star5 Star
5/5

Eric and Christy (the managers) are genuinely some of the best people I have met in my life.

They run a great business. Clean facility, very helpful, knowledgable and respectful, they truly blew me away with what good service means to them.

Thank you for everything!

Aug 24, 2016 by Nick
5 Star5 Star5 Star5 Star5 Star
5/5

Awesome!

Jun 1, 2016 by scott
5 Star5 Star5 Star5 Star5 Star
5/5

Kristi and Eric were nice and helpful. The property is clean and run very well.

May 26, 2016 by Linda K.
5 Star5 Star5 Star5 Star5 Star
5/5

We just needed a temporary unit for a couple months and this place is great! Great prices, the managers are SOOOO friendly and helpful with any and everything you need, and we even got to use their moving truck for free!!! We've had other storage facilities in the past and this place far exceeded our expectations on all fronts! We HIGHLY recommend using them for your storage needs. We had one of the biggest units and the price is unbeatable, even got half off the first month! We will DEFINITELY use Storage West in the future!

Feb 1, 2016 by Anthony & Marissa
5 Star5 Star5 Star5 Star5 Star
5/5

Excellent customer service - Always willing to give the best deals. They even came to my unit to help me with my lock problem with no charge. I've found them to not only be helpful but the most reasonably priced in the area. To go some where's else is to throw away your money and security.

Jan 15, 2016 by Rich
5 Star5 Star5 Star5 Star5 Star
5/5

Excellent customer service - Always willing to give the best deals and never have had an issue with getting into the facility. I've used this storage company for over a year and transferred from another unit to a larger one with no complications.

Sep 23, 2015 by Carmen E
5 Star5 Star5 Star5 Star5 Star
5/5

We just rented a unit and the garage door didn't work properly. I let the manager know and they fixed it right away. The door works much better now and it's easy to open and close. Thank you for giving such great customer service!

Jan 25, 2016 by Tina
5 Star5 Star5 Star5 Star5 Star
5/5

I have had a unit with Mike and his associates for a few years now. He has helped me out in several different ways. I travel for my job so I have had storage units all over the country. Storage West and Mike are the best.

Nov 6, 2015 by Bill Breneman
5 Star5 Star5 Star5 Star5 Star
5/5

Mike and everyone else in the office are the best, you guys all rock and I love my storage unit. Everything on the outside is very clean, and they love handing out water to anyone to drops by. I recommend this storage place to everyone I know.

Aug 8, 2015 by Jillian Kimberlin
5 Star5 Star5 Star5 Star5 Star
5/5

Very friendly staff. Convenient location. No complaints. Would definitely use them again.

Aug 22, 2016 by Julie
5 Star5 Star5 Star5 Star5 Star
5/5

My exp. with Storage west,was a very plasent exprience to say the very lest.Everyone working there always simmed to get out of bed on the right side, because evryone was so friendly and helpful. If th time ever came again that i needed a sstorage i would not have a problem chossing Storage West. I cannot forget how they took time to call and tell me that my lock was on the door wrong and would i come and fix the problem.And my storage was down a hall way where i could have buglerrized and knowone would have known.I still cannot figure out how they even found it,but i"am glad they did,My hat goes off to them for even finding it.

Jul 25, 2016 by Alexander H. Finister
5 Star5 Star5 Star5 Star5 Star
5/5

Excellent facility. Competitively priced. Clean. Very friendly and helpful staff. I like that they have 24 hour security that lives on site. They go to every unit every night and check the locks to make sure all is secure. I know this because when I was living in California my mother went to my unit to get me something and locked my unit in the open position. The staff called me immediately. They put one of their locks on my unit until my mother could make it down the following day to secure it properly. Could not have been more happy with this storage place.

Dec 28, 2015 by Jode
5 Star5 Star5 Star5 Star5 Star
5/5

We are a busy doctor's office that has used this facility for many years. Even though we are upgrading to electronic records there are many records that we have to keep. This facility is secure, clean and easily accessible. The staff is always helpful and courteous. I have never had an issue and if I did, I am sure they would be right there to help me out.

Oct 30, 2014 by Barbara H
5 Star5 Star5 Star5 Star5 Star
5/5

My wife and I have utilized a storage unit at Storage West on Grey Road in Scottsdale for over 10 years. The facility, storage unit and services are impeccable. The facility is very clean, well maintained and has the appropriate equipment to help storage-users move their items onsite. We have and continue to enjoy the facility and the services provided by management.

Tom Campbell, Facility Manager, does a superb job as manager. He is very knowledgeable and helpful. We appreciate his hard work and warm, friendly attitude. Clearly, he is a valuable asset to Storage West business.

All and all, we highly value and recommend Storage West on Grey Road in Scottsdale, AZ.

Jul 10, 2013 by Sherrie
3 Star3 Star3 Star3 Star3 Star
3/5

I agree...they increased my unit 2 times in one year...but I have two guy friends who have been there for over 7 years and NEVER had ONE increase....

Feb 4, 2016 by Marta
5 Star5 Star5 Star5 Star5 Star
5/5

Great service and flexible hours of operation etc.

Oct 19, 2015 by Frank T
5 Star5 Star5 Star5 Star5 Star
5/5

When I sold my home & needed a place to store my belongings I went to SW McCormick Ranch. From the moment I met the Facility Manager, Annette, I knew I was at the right place. Annette was friendly, professional and knowledgeable. She immediately made me feel comfortable with my decision to store my belongings at SW McCormick Ranch. The facility was conveniently located, it was clean, and the prices of the storage units were competitive. Most importantly, the facility was secure. I highly recommend SW McCormick Ranch.

Oct 15, 2015 by A pleased renter
5 Star5 Star5 Star5 Star5 Star
5/5

I have rented from Storage West before.. back in 2001. But, I have to say I was very pleased with Henry... the way he took care of my storage and truck issues/needs.. thanks Henry.. you deserve a raise my friend...

Sep 15, 2016 by Ms. TKelly
5 Star5 Star5 Star5 Star5 Star
5/5

Henry of storage west was very nice. We signed up right away and were serviced with a free moving truck to move all our furniture. Thanks Henry.

May 20, 2016 by Chris and Shavon
5 Star5 Star5 Star5 Star5 Star
5/5

Omg Henry was like a neighbor next door, so friendly and helpful. His recommendation to Ray, my boyfriend, and I were on point and we felt like we'd made a friend. Thanks for everything!!!

Mar 29, 2016 by Brenda Wharton
5 Star5 Star5 Star5 Star5 Star
5/5

Really? This is a gem in Scottsdale. Very friendly, clean, full service and Leslie kind and understanding. What a great experience for us. For six months, and excellent service. No doubt. Thank you so much!
Geraldine

Aug 5, 2016 by Geraldine
5 Star5 Star5 Star5 Star5 Star
5/5

Leslie is really great to work with...kind and understanding...the facilities are clean and in a great neighborhood. Safe

Jun 24, 2015 by Toni P
3 Star3 Star3 Star3 Star3 Star
3/5

My experience renting a unit from Self Storage Scottsdale Airpark has been a smooth transition. Many thanks to Manager, Lance Miller, for his continued professionalism and assistance.

Jul 28, 2014 by Cheryl S.
5 Star5 Star5 Star5 Star5 Star
5/5

I initially chose Storage West for it's convenient location and after meeting Mike and Gwen I instantly knew it was the right place for me. The pricing is more than competitive, the security is top-notch and the facility is clean and well maintained. Mike stresses a family atmosphere that made me feel comfortable and secure about storing my valuable belonings.

Sep 6, 2016 by Jim McKay
5 Star5 Star5 Star5 Star5 Star
5/5

Mike and Gwen are FANTASTIC! I'd highly recommend Storage West (Bell Rd) for your short-term or long-term rental needs. The team at Storage West made out relocation simple and I felt comfortable immediately working with Mike. You can't go wrong, great mgmt, strong security and buy far the best pricing in Scottsdale.

Aug 22, 2016 by Justin H
5 Star5 Star5 Star5 Star5 Star
5/5

I am renting my 3rd unit from Mike and Gwen. This time I really needed a unit a unit further west in town...but Mike and Gwen are so amazing to deal with I came right back. I would highly recommend them especially and their location is run better than any storage provider that I have ever dealt with. I will use them again and again...especially as long as they are there. Thanks!

Aug 16, 2016 by Jon G.
5 Star5 Star5 Star5 Star5 Star
5/5

The experiance of moving is very stressful! To walk in and be greeted in a most pleasant and friendly manner is just joyful! The Parks are awesome - the facility is always clean!
Thank you both for a very pleasant storage experiance!
I would highly recommend your place to anyone!

Aug 29, 2016 by Linda V.
5 Star5 Star5 Star5 Star5 Star
5/5

Great experience! Jennifer and Jerry are so pleasant and welcoming every time we visit. The storage space was clean and certainly ample. They are the best storage facility I have ever used and have no hesitation in recommending them.

Aug 23, 2016 by Susan Aurich (and Kelly Landis)
5 Star5 Star5 Star5 Star5 Star
5/5

I want to say that the minute i walk in the door at Storage West in Surprise AZ Jennnifer and Jerry Parks treated me like an old friend they are the most kind, friendly and professional business people i have ever met and i would refer Storage West in Surprise AZ to anyone in a heartbeat.

Jay Ansley

Aug 19, 2016 by Jay Ansley
5 Star5 Star5 Star5 Star5 Star
5/5

Storage West is the place to store your belongings. Connie was such a sweet customer service manager. She listened intently to my needs and showed that she cared about the security of me and my belongings. Everything was explained to me in detail, I didn't have to keep asking questions constantly. The whole experience made me feel like I was back home with family members. I didn't have to spend a long time in the office, I was taken care of quickly and efficiently. I would definitely recommend Storage West to anyone seeking a storage area.

Sep 26, 2016 by Nitra
5 Star5 Star5 Star5 Star5 Star
5/5

Connie - once again an outstanding service by your team. We will certainly be back again next spring seeking summer specials :)
Take care and have a great rest of the year.

Dolly

Aug 19, 2016 by Dolly
5 Star5 Star5 Star5 Star5 Star
5/5

Storage West has been a great place for our ASU student to store his personal items for the past two summers. All of our interactions have been smooth and trouble free. I would highly recommend Storage West.

Aug 18, 2016 by Dean
5 Star5 Star5 Star5 Star5 Star
5/5

Just rented a unit from Tiffany today . Stopped at public storage just down the road and knew I wouldn't rent there . Left and saw storage west and stopped . As soon as I entered the office I knew I was in the right place. Tiffany was the greatest ! Very clean , well kept , and personality that tops all!

Apr 25, 2016 by Marcy york
5 Star5 Star5 Star5 Star5 Star
5/5

Tiffany and the team at Storage West Val Vista Lakes are awesome! Clean, well managed, safe and secure facility and great people to do business with. Highly recommend.

Mar 23, 2016 by Craig N
5 Star5 Star5 Star5 Star5 Star
5/5

I really enjoy my whole experience with Storage West. The streets in the facility are always well maintained and even the inside units are very clean. Most storage places are the same however what really makes this place the best is the AMAZING customer service that we receive from Tiffany. She is beyond helpful, and you can really tell she loves her job. She always has an answer or can get it in a timely matter and let me tell you, we have had a lot of requests and questions! Tiffany definitely deserves a kudos kudos kudos!!!!!!!!!

Feb 12, 2016 by Veronica K
5 Star5 Star5 Star5 Star5 Star
5/5

Great service

Feb 18, 2016 by Eli
5 Star5 Star5 Star5 Star5 Star
5/5

Michelle was very helpful on helping me pick the right size unit i was very stressed out when i went to see her. She very helpful she eased all my worries away . I will highly recommened Storage West to any body looking for a storage unit

Jan 8, 2016 by karena
5 Star5 Star5 Star5 Star5 Star
5/5

The manager is awesome! She's patient, helpful, and very personable.

Aug 26, 2015 by Patty and Juan

California

5 Star5 Star5 Star5 Star5 Star
5/5

Hi Sandi, Dave Robbins here, L & N Linen. I did move into our corporate offices, turning the running of the day to day over to Tracy Nowakowski and my son, John Robbins. I enjoy the weekly news letters, you are always mentioned as Sandi , Storage West, donating a gift. Always enjoyed your friendship. Dave Robbins

Feb 4, 2016 by David Robbins, L & N
4 Star4 Star4 Star4 Star4 Star
4/5

I agree with all of the 5 star comments with one exception. By reviewing other self storage locations Storage West is no longer price competitive. I have been with Storage West for over 6 years with automatic payment from my bank account however $142.95 is just too much. I applaud both Gary and Sandy for excellent service and I am sure the pricing is directed by the upper level of Storage West. Thank you Gary and Sandy

 

Storage West Response: 

So glad to hear you've received excellent service from Gary and Sandi.  Sorry that you have been disappointed with the cost, though. There are a lot of factors that go into pricing, we are really focused on the value we provide. We really do appreciate your comments. Thank you so much for your feedback. 

Jan 26, 2016 by Lee Lawley
5 Star5 Star5 Star5 Star5 Star
5/5

I had a really bad experience with Storage West. We checked out on 9/7/15 on 9/28/15 we got a letter we owe $89. These people here said I will get my stuff auctioned off. There's nothing in there. Go ahead. The manager told me my credit would be affected. Good luck here people. I will take this to the news media. Zero rating for these guys. I will never use Storage West again

Response from Storage West:

Mark,

Thanks for providing this feedback. We’re sorry you didn’t have a good experience with us. Please allow us to contact you personally so we can discuss this.

Oct 9, 2015 by Mark L
5 Star5 Star5 Star5 Star5 Star
5/5

Nice people here

May 17, 2016 by Tree
5 Star5 Star5 Star5 Star5 Star
5/5

The process was speedy and simple. Christine and Channette were great and very friendly. The facility was clean and inviting.

Mar 17, 2016 by mjohnson
5 Star5 Star5 Star5 Star5 Star
5/5

You never know what to expect walking into a storage facility you've never been to. Quality customer service is so rare in the industry. Here, it is amazing. I can't recommend them enough. Christine, the manager, is fantastic. The place is great, perfect for me.

Jan 8, 2016 by Ryan
5 Star5 Star5 Star5 Star5 Star
5/5

Amy & Jennifer are both friendly and efficient. The folks who work here go above and beyond to be helpful in every way!

Sep 13, 2016 by Kuki
5 Star5 Star5 Star5 Star5 Star
5/5

Convenient, easy access, very well-kept facility. Marvelous customer service. Very personable and accomodating. Made the extra effort to ensure I was not inconvenienced. Highly recommend this facility.

Aug 26, 2014 by Roxanne
5 Star5 Star5 Star5 Star5 Star
5/5

The facility was very clean convenient all necessary locks were made available for a price a $79 unit ended up being $129.00. The young lady that check me in. Was nice enough the women that checked me out didn't smile or even. Give me eye contact. I would go back only because it wad clean, and close.

Aug 24, 2016 by Patricia
5 Star5 Star5 Star5 Star5 Star
5/5

The facility was clean and well maintained. The managers and employees were extremely helpful and accommodating. I kept my stuff in storage longer than planned because I knew it was safer in this storage facility than it was in my new home.

May 19, 2016 by Doug
5 Star5 Star5 Star5 Star5 Star
5/5

Tim and Jenny have the best customer service. I'd recommend anyone to come to this location they won't be disappointed.

Mar 15, 2016 by Norma Sandoval
4 Star4 Star4 Star4 Star4 Star
4/5

Amber was great while we needed storage,
very clean and my questions answered
thanks so much

Oct 9, 2013 by Natascha Lotich
5 Star5 Star5 Star5 Star5 Star
5/5

clean facility, Amber and George are very helpful and nice. I had 2 million questions and they were great at answering. Amber took the time to go over the entire contract and she explained every little detail. Thank you guys; I will recommend you to anyone that is in need for storage.

Jul 18, 2013 by George
5 Star5 Star5 Star5 Star5 Star
5/5

I was greeted by Amber at the front counter, she showed me the available units I was interested in, she is very knowledgable about the units and answered all my questions. very proffesional i will recommend this facility because of her and the cleanliness of the place.

Feb 12, 2013 by armand carreon
5 Star5 Star5 Star5 Star5 Star
5/5

ive looked for storage in past but this one is the best . it is the cleanest and quality personel is second to none. Michelle the mgr. is excellent and a real people person.

Feb 5, 2015 by mario
5 Star5 Star5 Star5 Star5 Star
5/5

The manager is always friendly and the property is ALWAYS clean and the office is inviting.

Nov 25, 2014 by Cynthia
5 Star5 Star5 Star5 Star5 Star
5/5

as a person that has rented at other storage facilities before , I am most impressed and happiest I have ever been by renting a unit at the Storage West Fullerton . the facility is by far the cleanest and most well kept of any storage business I have stored at . The manager Michelle and her staff are always helpful and friendly . I will recommend Storage West to my friends and family.

Nov 25, 2014 by Russ
5 Star5 Star5 Star5 Star5 Star
5/5

Very convenient street level storages. Carlos and Eva are jewels helping in every way, including the free moving van! Thanks so much.

Jun 12, 2015 by John Kinross-Kenedy
5 Star5 Star5 Star5 Star5 Star
5/5

I rented a unit here for a little less than a year during a transitional move from Canada. Carlos & Ava were so helpful in assisting me to choose the right sized unit, reserve it for me until my silly moving company finally made it across the country, and then made sure I was paying a far and competitive price for the duration of my rental. Conveniently located and accessible, I highly recommend this place!!!

Apr 15, 2015 by HF
5 Star5 Star5 Star5 Star5 Star
5/5

I have been renting at SW for over 3 years. Why? Carlos and Ava are awesome! They are friendly, helpful, and great at helping people to get what we need and want in quality storage services. Thank you, Carlos & Ava!

Apr 7, 2015 by RG
1 Star1 Star1 Star1 Star1 Star
1/5

The storage facility is clean and safe. They offer prompt pick-up services which is great! However, they're super rude to customers and do nothing to help with problems related to pick up etc. Never call them unless you want to be shouted at and receive a careless attitude.

Storage West Response:

Glad you liked the property but so sorry to hear that you've had a poor experience. This is very unusual for us to hear. We would really appreciate it if you contacted us to let us know what happened. We've discussed your comments with our staff and we can't recall a situation like the one you described and it's certainly not the kind of service we usually provide. Please get in touch with us so we can talk about this.

Jun 7, 2016 by Anonymous
5 Star5 Star5 Star5 Star5 Star
5/5

I was thrilled to find Storage West. The location was great for me, as it was close to the area I was moving from, so it made the move go so much faster.
The staff was so plesant and eager to assist me with whatever questions or concerns I had.
The unit is reasonably priced, and we got a free truck. We couldn't have asked for more. I will certainly recommend them to my family and friends, for their storage needs.

Apr 25, 2016 by Sharon Edmond
1 Star1 Star1 Star1 Star1 Star
1/5

Great facility! We needed summer storage for my college student's stuff. The facility is close to UCSD and hotels. The staff are efficient and nice. The facility is clean, neat, and safe.

Oct 21, 2014 by Lisa D
5 Star5 Star5 Star5 Star5 Star
5/5

Great prices,Jeff is very helpful and knowledgeable.when your stressed and moving it is very nice to feel welcomed and treated with respect. Thank you storage west,big big help!

May 13, 2016 by Chris carabajal
5 Star5 Star5 Star5 Star5 Star
5/5

Excellent customer service far above any storage facility I've used over the my 18 years in the military. This is my 2nd time using this facility and I as long as I am stationed in this area, I will continue to use this one if I need storage and I'd gladly recommend it to anyone needing storage. Thanks again to the staff.

Feb 16, 2016 by Daniel
5 Star5 Star5 Star5 Star5 Star
5/5

I have been a customer of this Lake Forest Facility for nearly TEN years. The staff is great !! Brian is the man to talk to if you need anything. Rest assured you will be satisfied. This storage area is clean and secure. It's wonderful to see a local storage place managed very well year after year. Thank you.

Dec 31, 2015 by Tony of Lake Forest
5 Star5 Star5 Star5 Star5 Star
5/5

Sue is the best! The facility is very nice and clean.

Jul 7, 2016 by Bret
5 Star5 Star5 Star5 Star5 Star
5/5

Storage west is amazing!! Sue went out of her way to help us!!! We would definitely use them again. Customer service and the facility are both 5 Star 😊

May 31, 2016 by Renee
5 Star5 Star5 Star5 Star5 Star
5/5

Great Facility Sue is very customer service orientedand very helpful along with the other staff

Jan 20, 2016 by cwp
5 Star5 Star5 Star5 Star5 Star
5/5

Very nice staff and clean facilities! Will come back!!!

Aug 24, 2015 by Paul
5 Star5 Star5 Star5 Star5 Star
5/5

Been with this facility over 10 years. Terrific service.

Dec 12, 2013 by Mike S.
4 Star4 Star4 Star4 Star4 Star
4/5

Been renting space since my husband left for his first deployment in 2014. Place is very good to us, besides bumping up the price a bit.Its been nothing but a second home to our items while we are away.

Apr 25, 2016 by Stephanie Padilla
1 Star1 Star1 Star1 Star1 Star
1/5

My storage unit was broken into and thought I was OK since I purchased their insurance coverage. Boy, was I wrong, its been months and many follow ups with their staff and no check. They keep dragging their feet like they are hoping I will give up and move on. Store your stuff somewhere else. They also did not have security cameras that covered all their spaces so there was not video of the theft for the police.

Storage West response:

Thank you so much for letting us know what has happened, we are very sorry about this delay. We have identified the issue and have taken the necessary steps to get your claim processed. We have recently experienced issues with emails being rejected, so your settlement agreement was not received on our end. Now that we are aware of the problem we are glad we have been able to work with you to get the necessary documents processed and your claim will be paid.  We apologize for the inconvenience and we appreciate you communicating with us so we could remedy the situation.

Feb 22, 2016 by Doug
5 Star5 Star5 Star5 Star5 Star
5/5

All these positive comments about Jennifer and Jake are absolutely true! Jennifer treats me like I'm her best friend, in regard to helping me with my needs. She made sure I had everything I needed and she follows up with anything she things would be helpful to me.

Oct 7, 2014 by Joan K. at Oceanside Facility
5 Star5 Star5 Star5 Star5 Star
5/5

ROBIN GADLIN and LINDA BARNES are absolute angels! They thought enough of me and that was enough for me. My appreciation for them and the work they do is immeasurable!

Nov 30, 2015 by Tracey
4 Star4 Star4 Star4 Star4 Star
4/5

Great start up, nice clean environment, just a bit expensive for a sm unit.

Nov 9, 2015 by pl
5 Star5 Star5 Star5 Star5 Star
5/5

Very nice people running the office. I appreciate the time they took to cut off my lock because I lost the key after only 3 days of renting. Oops

Jul 6, 2015 by Nicki Boyce
4 Star4 Star4 Star4 Star4 Star
4/5

These guys were great. Awesome pricing, easy to work with and very accommodating. If I ever need storage again I will definitely come back here.

May 11, 2015 by Amber George
5 Star5 Star5 Star5 Star5 Star
5/5

Phil, the manager of my facility is on-site, friendly, helpful and professional. When I had consolidated some of my belongings, he broke down and disposed of my empty boxes and even refused a tip for doing so. Great customer service!

Aug 26, 2014 by Kirby Beecher
4 Star4 Star4 Star4 Star4 Star
4/5

Phil is the absolute BEST!!! He's an amazing and helpful employee, and it's great to know he's there if something goes wrong. I've had storage there for over 10 years, and I can highly recommend it!!

Jul 31, 2014 by Steve
5 Star5 Star5 Star5 Star5 Star
5/5

I really appreciated that they have after-hours access, offer automated billing, have easy loading and unloading, and have convenient hours. Further, the facilities were clean. It was great that they have an alarm and camera system, are in a safe neighborhood, and have good security procedures. It was great that they have low humidity and have wide aisles. I have been using this specific location for several times. And if I need to store my belongings again I will come back to Storage West on Princess View over and over again. I love their service: very helpful, friendly, professional, fast, responsive. Managers Lisa and Michael are great people with integrity. I highly recommend this facility.

Oct 21, 2014 by Yuliya G.
5 Star5 Star5 Star5 Star5 Star
5/5

The managers there are very helpful. I had a difficult situation, and they smoothed it out for me. I got exactly what I wanted. I would recommend them to all my friends & family

Sep 29, 2014 by
5 Star5 Star5 Star5 Star5 Star
5/5

Wonderful team management! I strongly recommend this facility because of the support and attention you will receive here. Awesome! Thank you Lisa and Michael!

Aug 11, 2014 by paul rudnick
5 Star5 Star5 Star5 Star5 Star
5/5

This is the first time I had my personal belongings stored. I chose storage west because it is just one block away from our community. I never realized that having storage west would give me a very good experience. John and Kathy treated me like family. They are helpful and attends to my needs. I would highly recommend this facility and will use its services anytime I need it.

Nov 16, 2015 by Estee Garland
5 Star5 Star5 Star5 Star5 Star
5/5

John and Kathy are superior sustained and noteworthy performers who maintain the 4S Ranch Storage West at peak operational fitness and customer service skills are stellar. This facility consistently exceeds the pinnacle of my paradigm of expectations. Highly recommend to all potential clients. Semper Fi and VRS

Sep 23, 2015 by Gunnery Sergeant Johnson USMC Retired
5 Star5 Star5 Star5 Star5 Star
5/5

John is great. Went above and beyond in answering my requests. The place is clean and dump site is always open. I have had no,problems.

Dec 10, 2014 by Kevin Çoughlin
4 Star4 Star4 Star4 Star4 Star
4/5

The facility is spotless and the staff is truly exceptional! There can't possibly be a better place to store your belongings.

Apr 20, 2015 by Diana C.
5 Star5 Star5 Star5 Star5 Star
5/5

We have stored here for years. Always clean. Always someone in the office to assist us. Always friendly and ready to go the extra mile for us. Daniel and Helen are the best and I wouldn't go anywhere else! Rates are sometimes higher but the staff and clean property makes up for it!

Jan 22, 2015 by Robert
5 Star5 Star5 Star5 Star5 Star
5/5

Excellent service. Helped me a lot and were very professional. Had a conversation Helen on the first day and I can say that she is a humble and a sincere person. She is also patriotic, which is a plus.

Sep 24, 2014 by Raul Baylon
5 Star5 Star5 Star5 Star5 Star
5/5

Very friendly Staff and very clean storage facility.

Sep 15, 2016 by Krystal
5 Star5 Star5 Star5 Star5 Star
5/5

Perfect location with an attentive staff that listens to your needs and assist you in selecting the best storage option. The facilities are clean and monitored regularly for safety. This is my second attempt at college storage during the summer months and my final selection. If you have a student with storage needs at the University of Redlands look no further, this is the place. Just save a spot for me👍

Sep 8, 2016 by Sandy
5 Star5 Star5 Star5 Star5 Star
5/5

7/5 Could not be any happier or satisfied with the facility and MOST of all management. Super Nice Couple... YOU GUYS ARE COOL.

Aug 22, 2016 by Hector Iniguez
5 Star5 Star5 Star5 Star5 Star
5/5

Excellent all around experience with this facility. Prices are competitive and the customer service outstanding. Misagh went above & beyond to accommodate my needs. Would not hesitate to use this facility again and definitely will recommend them to family & friends. Thank you for the hassle-free storage rental experience.

Aug 29, 2016 by Gina
5 Star5 Star5 Star5 Star5 Star
5/5

I am most pleased with the services offered at Storage West San Marcos. The facility manager, Misagh Samadi, is professional and efficient. Benefits offerd and responsibilites needed on my part were clearly explained. I look foward to secure and safe storage in a well layed out facility. Thanks again for a comfortable sign-up process.

Apr 21, 2015 by H. Lawrence
2 Star2 Star2 Star2 Star2 Star
2/5

The layout of the complex is nice as all outer units, but everything I put into my unit got dirtier an dirtier every time I visited the unit, guessing they use blowers to clean the lot as the items closest to the door like my tvs and paintings are ridiculously filthy now, I recommend an old towel at your door to block. That and the rent increased one week after inquiring about a larger unit and them realizing I was at a lower rate than current rentals, as a year long patron it's called loyalty pricing, i probably would have stayed there another year or two otherwise but now I moved to another facility...sure this won't be added so guess fyi for your company...

Apr 15, 2015 by Doug
5 Star5 Star5 Star5 Star5 Star
5/5

You will not find a better storage unit in the area. Lucy and staff are so helpful.!! The property is very secure and well maintained. The prices are great. This is the place you're looking for, your search is over..!!

May 11, 2016 by Cathy Fransen
5 Star5 Star5 Star5 Star5 Star
5/5

Good

Jan 18, 2016 by Tytay
5 Star5 Star5 Star5 Star5 Star
5/5

I would highly recommend Storage West for short term or long term. My storage unit was kept safe and clean. Lucy was helpful and friendly!

Dec 9, 2015 by David
5 Star5 Star5 Star5 Star5 Star
5/5

Very professional.

Sep 23, 2015 by Tony
5 Star5 Star5 Star5 Star5 Star
5/5

great storage,very nice workers plus owners

Oct 27, 2014 by Veronica
5 Star5 Star5 Star5 Star5 Star
5/5

Scripps Ranch Blvd: Safe, clean, with helpful managers

Jul 28, 2014 by AW
5 Star5 Star5 Star5 Star5 Star
5/5

Good

Sep 6, 2016 by Robin
5 Star5 Star5 Star5 Star5 Star
5/5

Jackie and thomas are awsome managers we have bern with them for a few years now.

Oct 9, 2015 by Sheri
5 Star5 Star5 Star5 Star5 Star
5/5

Terrific, Clean ! storage. Great hours. Jackie is very helpful.One time I was up to five storage units..down to two storage units.Think George Carlin's iconic piece "Stuff."

Jan 20, 2015 by Ardith Gestra

Nevada

5 Star5 Star5 Star5 Star5 Star
5/5

We have been renting storage for over 5 years and I would like to say that we had the best experience renting at west Ann road storage in North Las Vegas . George and his Whife were absolutely amazing with Us . Honestly the best and nicest people ever . Thank you very much for everything and making this moving situation easier than I ever thought .

Sep 21, 2016 by Donato Alvarado
5 Star5 Star5 Star5 Star5 Star
5/5

These folks are very pleasant. Susan kept in touch regarding the availability of the unit as she had another customer that had reserved the unit before we did. The customer elected not to take it and we were promptly called. George helped me with parking my fifth wheel, first time having to back up. I would highly recommend this storage facility to anyone.

Sep 16, 2016 by George
5 Star5 Star5 Star5 Star5 Star
5/5

When my wife, Carole and I first contacted George & Susan, we were in dire straits because we had just rented an RV space at your Pecos location on April 7, 2016. The problem was, the 'covered' RV spot was not tall enough to fit our brand-new 41 ft RV. While driving all the way home, Carole called the Ann Road location, George said he had a space for us (uncovered) and I could come right over. George helped me park the RV and made everything right for us. We have enjoyed our stay at the Ann Road location and felt very secure that our RV was not going to be broken into, like it had been in previous RV storage locations (neither were Storage West locations). But, we still wanted 'covered' storage for the RV to protect it from our extreme heat here in Vegas. Just this last month, one came available and we took it. We will always recommend Storage West, especially the Ann Road location. We will miss George and Susan.

Aug 31, 2016 by Dee Ennis
5 Star5 Star5 Star5 Star5 Star
5/5

While it is dead, or dying elsewhere, CUSTOMER SERVICE is alive and thriving at Storage West on Boulder Hwy. I used them to store a large 5th wheel trailer and household goods. Whatever questions I have had regarding their services or facility have been responded to quickly and professionally. Storage West is not the "cheapest" storage in town, but knowing $80K of personal property is safe and secure at their state of the art facility gives me piece of mind; which is well worth the few extra dollars. I recommend Storage West to anyone looking to store and secure their property.

Dec 1, 2015 by Craig N
2 Star2 Star2 Star2 Star2 Star
2/5

Beats the competition hands down. Contract takes minutes to prepare. I liked the convenient auto pay with credit card. There was ample room on the property to load and unload and the use of the free truck for a local move proved to be the top selling point. This is the second time I've used them this year and I highly recommend Storage West to anyone who requires additional storage.

Aug 8, 2015 by Fred Wiley
5 Star5 Star5 Star5 Star5 Star
5/5

The managers are very friendly and helpful. Joe makes you feel right at home.

Aug 3, 2015 by Ms. Brooks
5 Star5 Star5 Star5 Star5 Star
5/5

Julie and John are exceptional representatives for the company, truly assets. They are knowledgeable, professional yet gracious and helpful. I will refer anyone looking for storage to this facility due simply because of the courtesy and helpfulness of the personnel.

May 20, 2016 by Suzanne Hildebrand
5 Star5 Star5 Star5 Star5 Star
5/5

John & Julie are the best. They went out of their way to find a storage unit which best suits my needs. They are very resourceful, professional and most pleasant to deal with. John is always roaming the grounds to make sure our units are safe. I love that!!! Gives us peace of mind. I also noticed how clean the grounds are kept. Very impressed!!! Thanks John & Julie!!!! I will refer all my friends and family to this location.

Mar 7, 2016 by Glenn & Kathy :)
5 Star5 Star5 Star5 Star5 Star
5/5

Julie and John are awesome
Easy check in and explained everything

Sep 1, 2015 by Dana
5 Star5 Star5 Star5 Star5 Star
5/5

I have stored my good at this location many times since it opened. This time was as smooth a transaction as all of the others. Mike knows the business and the facility. He makes maximum effort to keep the clients happy. He would not let me move in to my new spaces as he advised me that it was not clean enough for his and the companies standards. Highly recommend this facility and their manager Mike.

Aug 24, 2016 by Glen H
1 Star1 Star1 Star1 Star1 Star
1/5

Mike is a most ignorant-behaving man! I gave notice of moving out of a storage unit 2.5 weeks in advance. It was going to be one day early of the rent that was paid in advance and I told both Bea and Jennifer not to worry about the one day. They were very nice and accommodating. The storage unit was being rented my 83-yr-old mother-in-law, so I was handling the call for her. I was calling from PA, my 25-yr-old son from FL drove to Vegas to unload his grandparents' storage unit into a 26' Penske truck and move them to Oregon. When I received an email statement that my mother-in-law was being charged for another month, I called to settle the situation. Mike told me 4 times that he didn't know when the unit had been vacated, and that he had just found it empty. That was 2 days after it was vacated. He was basically calling me a liar, as I told him the day it was vacated. He even finally looked up the email he was sent 2 weeks earlier regarding same unit, and had never read, stating the date of the move. He even read it to me over the phone! He charged for the same day he found the unit empty, even though it was obviously vacated before that day. It is not the $9 overpay, but the extremely unreasonable and poor attitude of Mike that would cause me to highly recommend you FIND ANOTHER STORAGE LOCATION to store your belongings.

Storage West Response:

Hi Diane, we're really sorry to hear you didn't have a good experience. This is not typical feedback for us, customer service is usually something we really pride ourselves on. It sounds like we missed the mark with you though. Thanks for letting us know about your experience. We really take comments like yours seriously and will aim to improve.

Apr 26, 2016 by Diane
5 Star5 Star5 Star5 Star5 Star
5/5

I have been a customer for a few years now; these guys are great and have always been there when I needed them no matter the issue big or small they resolved it quickly and professionally.

Feb 12, 2016 by Mark P
5 Star5 Star5 Star5 Star5 Star
5/5

I've been storing my belongings here for more than three years. Always great customer service. Any time I needed help with something, I got it right away, with no questions asked. I highly recommend storing your belongings here. Thank you for everything.

Aug 16, 2016 by Malcolm Waiters
5 Star5 Star5 Star5 Star5 Star
5/5

Our items were in storage for 5 years and there was nothing missing, no damage and no critters found inhabiting the unit!

Jul 25, 2016 by Scott Camp
5 Star5 Star5 Star5 Star5 Star
5/5

Great place! Robeet is very nice and diligent. The units are very clean and in great condition. Truck is available for moving at no cost! I highly recommend this place! Thank you Robert!!!

Jul 11, 2016 by Patricia Alzola
5 Star5 Star5 Star5 Star5 Star
5/5

Excellent service! Amazing facility and amazing employees. We appreciate everything that you do for our charity, every year! Highly recommend!

Dec 1, 2015 by Becky
3 Star3 Star3 Star3 Star3 Star
3/5

I usually never take the time to review a business but Laura and Kevin are two exceptionally good people. Every time I go into the office or talk to them on the phone, I always receive exceptional customer service. Laura is one of the nicest people you ever want to meet. Too bad there aren't more people in the world like her. She is always been accommodating and courteous to me whether in person or on the phone and so is Kevin. I would highly recommend this facility. I have been with Storage west for 4 years and have nothing but great things to say about it.

Nov 20, 2015 by Candris Dixon
5 Star5 Star5 Star5 Star5 Star
5/5

Everyone was very helpful at Storage West. The facility is super clean and looks safe. I felt good about storing my mom things and there was no problems.

Aug 24, 2015 by Rachel
5 Star5 Star5 Star5 Star5 Star
5/5

Leaving Las Vegas after a few years and therefore Storage West. Annette and Larry have been a joy to work with and always went beyond the expected to make my storage experience a great one. I kept a motorcycle with them and they were very forthcoming in arranging access to the shop etc. with minimal fuss.
Highly recommended!
Florian

Apr 27, 2016 by Florian Diederichsen
5 Star5 Star5 Star5 Star5 Star
5/5

Annette and Larry were wonderful to work with. Everyone was very pleasant and friendly. The facility was clean and secure. Should I need storage again, I'll be back. Thank you!

Feb 16, 2016 by Liz S
5 Star5 Star5 Star5 Star5 Star
5/5

Larry and Annette are wonderful, helpful and always have a smile for you!

Apr 21, 2015 by Lynne B
5 Star5 Star5 Star5 Star5 Star
5/5

Friends for the past 5 years outstanding service if theirs an issue or problem it will get solved in the best way possible. Being away from home and no communication knowing your valuables are taking care of till they get of hold of you is a piece of mind.. Priceless.

Jun 20, 2016 by Jesus Garcia
5 Star5 Star5 Star5 Star5 Star
5/5

I've had my unit for almost 2 years now. The service at this location is way above and beyond. The best customer service I have ever received.

May 18, 2015 by Brandon
5 Star5 Star5 Star5 Star5 Star
5/5

I just moved my stuff out of this facility and I wanted to thank Chris and Judy and StorageWest Craig Rd for an excellent experience. Chris and Judy are first class nice people who run an immaculate and ease to access facility. From my first phone call to my final move out there were no surprises in the paperwork, fees, or terms of the rental. The monthly email invoices were also very helpful. I am very happy Storage West was there for my needs and I give them my highest recommendation.

Jan 26, 2015 by Mike R
1 Star1 Star1 Star1 Star1 Star
1/5

The unit I was shown was dirty. The building that are air cooled smells very bad! I will store my items in a clean safe storage facility NOT HERE!!!!!!

Storage West Response

Thank you for taking the time to let us know what happened, John. We're really sorry to hear there was a smell when you came in. We don't smell anything now, but we'll have to keep an eye out for that. We also definitely regret you being shown a dirty unit. That really isn't like us. We pride ourselves on cleanliness, so again, please accept our apologies for this experience.

Dec 1, 2015 by John
5 Star5 Star5 Star5 Star5 Star
5/5

just been taken good care of

Jun 29, 2014 by bob
5 Star5 Star5 Star5 Star5 Star
5/5

I like the many location they offer in my home town...

Jun 29, 2014 by Daryl
5 Star5 Star5 Star5 Star5 Star
5/5

I stored here for a short time to sort out some things in my life and let me tell you what a GREAT experience it was!! The property was always clean, the bathrooms were always spotless, merchandise in the office always stocked and well placed. The manager Lisa was always kind and helpful, on top of everything!! She sends out email reminders to save you money on any late fees in case you've forgotten (so helpful). Every employee I've delt with was always kind and helpful!! If you're looking for a safe, clean, secure storage facility to put your belongings...LOOK NO FURTHER, THIS IS THE ONLY PLACE YOU NEED!!!
Thank you all for a fabulous experience :)

Aug 29, 2016 by Melanie Iske
5 Star5 Star5 Star5 Star5 Star
5/5

I have rented from this facility numerous times. Unfortunately there have been 3 different managers ever time I went back BUT each and every one of them have been excellent. The last one we have dealt with her name is Lisa. She is great. Property is always clean. Never have I had any issues with bugs coming in the property or leaving. If u r ever looking to rent. I HIGHLY RECOMMEND THIS PROPERTY.

Aug 22, 2016 by Lisa Ruffin
1 Star1 Star1 Star1 Star1 Star
1/5

Just found a lock on my unit, with no explanation. We are paid in full, have never missed a payment, and were not contacted by phone or email about any problems. They weren't even in the office to let us into our unit or explain why they locked a paid customer out. Going back shortly to get an answer and will call the police if necessary. I strongly suggest that you stay away. This is not acceptable behavior in any circumstance.

Storage West Response: 

Thank you for letting us know about this problem. We are so sorry for the inconvenience. This was a simple mistake. The wrong unit had a lock added. We're glad you were able to let us know so we could fix the issue. Please accept our apology for the mix up, this is certainly not typical for us.

Aug 9, 2016 by Jenny
5 Star5 Star5 Star5 Star5 Star
5/5

Everything was very clean and everyone was always nice to work with if we had any questions.

Mar 16, 2016 by Jenifer
5 Star5 Star5 Star5 Star5 Star
5/5

I've moved several times over the past few years, and the service here is top notch. Phyllis, Joe and Sally are friendly and do a tremendous job outlining the various features, operations and rules of the facility. One will find the site safe, well-lit and well-maintained.

Moving is never an easy job, but StorageWest helps make it much easier.

Jul 31, 2015 by David
5 Star5 Star5 Star5 Star5 Star
5/5

Loved working with Phyllis and Joe.
Extremely knowledgeable re: what size unit would best fit our needs. Thanks

May 5, 2015 by Pamela
5 Star5 Star5 Star5 Star5 Star
5/5

Amazing great CLEAN PROPERTY HAD IT FOR A FEW YEARS NEVER A PROBLEM W/THE PROPERTY AND AMAZING customer Service

Jun 12, 2015 by Jessica Sanchez
5 Star5 Star5 Star5 Star5 Star
5/5

When I have found I needed to get a storage unit I have always come here! I have found Management and others in the office to help out with what I needed! Everyone has always been friendly and professional! I will always come back here! I recommend them highly!

May 13, 2014 by R.Jasper
1 Star1 Star1 Star1 Star1 Star
1/5

Perhaps, Tiffany Pinkard was referring to me being unhappy as a 3 year+ tenant of Storage West and received a 27+% rental INCREASE in my rent with NO increase in services! Further, when I went to pay as I had routinely done with the prior manager - Lisa Daniels - and the manager who preceded Lisa, I had NO problems and was NEVER charged a late fee when technically late! Charles - the NEW manager - wanted to charge me a LATE fee and a LIEN fee - over $60 for a $27.80 5x5 rental only13 days late! I have paid my rental technically LATE 17 months out of 36+ months and have NEVER been charged a LATE fee! Including just a month ago - I paid my rent on 1/23/16 with NO LATE FEE! Until Charles! I tried to pay on 2/17/16 and Charles said I owed a $10 LATE FEE plus a 27% in rent increase! Further, Charles LIED to me that NEW 5x5 rentals had to pay MORE than his 27% INCREASE in my rental! The Storage West website on 2/27/16 reveals that Charles LIED to me on 2/17/16 on the phone and 2/25/16 IN PERSON in front of Tiffany Pinkard, apparently! FYI - I could rent the SAME space for LESS money TODAY IF I entered into a NEW lease! How does that make sense? FYI - Charles is NOT Lisa who was a competent excellent manager for Storage West! Beware of Charles! He doesn't listen and doesn't seem to understand the fundamentals of good business practices! Incompetence has its price in business and in life . . .

Storage West Response:

Hello Gary, we're really sorry that you've been disappointed with the cost of your unit rental. There are a lot of factors that go into setting our prices. We are really focused on the value our services provide. We appreciate your feedback and apologize that you weren't satisfied. It's impossible to please everyone but we sure wish we could. Thanks again for your comments.

Mar 9, 2016 by Gary Johnston
5 Star5 Star5 Star5 Star5 Star
5/5

Staff was very professional. Charles was dealing with a difficult customer and handled it very calmly and professionally. Linda was all smiles and very pleasant and welcoming. Facility is very clean and convenient.

Feb 25, 2016 by Tiffany Pinkard
5 Star5 Star5 Star5 Star5 Star
5/5

I want to compliment one of your excellent employees, Lisa. She went to great lengths throughout our business relationship for more than a year. She is the person you would want to always transact with because she has every aspect to provide a very great customer service. Lisa is just simply the best and would recommend this storage facility just because of her.

Dec 15, 2015 by State Medical Equipment

Texas

5 Star5 Star5 Star5 Star5 Star
5/5

Great experience. I have had many storage units all over the country and this was by far among the top of them all. The managers are nice, friendly and amazing accommodating. They were more than helpful and willing to do what it took to make it a great experience. The facility is nice and well maintained. The flat bed carts they provide were a life saver!!!!

Aug 17, 2016 by Debbie F.
5 Star5 Star5 Star5 Star5 Star
5/5

Good folks to lease from and very clean facility. Nice security features as well. I went with a climate controlled unit and it's working out great. Others I looked at were hesitant to define what they called climate controlled, not Helen at the Atascocita location. Glad I didn't settle for the other guys. Be sure to give them a visit after you've seen the others. They also have reasonable prices on supplies in the office if you need them.

Aug 2, 2016 by Bryan
5 Star5 Star5 Star5 Star5 Star
5/5

I am so very happy to have found this storage close to home for not only my Father, but for myself! My Father got his first, and the managers went out of their way to help him. Very kind and courteous, and very helpful in making this a smooth transition for us both. The units are brand-new, and impeccably clean and secure. I love this place, truly! I would not hesitate to recommend this place to anyone. This has definitely been exactly what we were both looking for, with prices that very affordable. Thank you!

Apr 11, 2016 by Billy and Rebecca
3 Star3 Star3 Star3 Star3 Star
3/5

Crystal did an awesome job with providing us the information we need about renting out a storage unit. She took the time to walk with us around the complex and answered all of our questions. She was very professional!!!

Oct 21, 2014 by Gisela Eliserio
4 Star4 Star4 Star4 Star4 Star
4/5

Crystal and Autumn were awesome. They were both very informative and explained how their facility operated. Crystal walked me through the facility over to my unit and explained they have a moving truck available if needed. The sign up process was fast and easy. The next day when I got all my items in storage I noticed the locking device on the door was defective. I notified Autumn and she grabbed some tools and a new locking device and within minutes had replaced the old one. Every time I go in they are so helpful and alwasys with a smile. Terrific customer service. Thanks Ladies!!

Aug 11, 2014 by Mickey
5 Star5 Star5 Star5 Star5 Star
5/5

I love this place. The staff was friendly. Crystal McDonell made me feel really special and she was cheer captasin. I love her. Need a storage go see Crystal.

Jul 22, 2014 by Angie Estell storage #3000
5 Star5 Star5 Star5 Star5 Star
5/5

Fantastic facility - very clean and secure. AJ, the manager, was extremely professional and helpful. Highly recommended - A++!

Feb 1, 2016 by Sue Miller
5 Star5 Star5 Star5 Star5 Star
5/5

Very clean and logistically well planned facility.
AJ, the site manager was very helpful and went the extra mile to get documents prepared for movers arrived. Great job AJ......Thank you.

Dec 9, 2015 by JR
5 Star5 Star5 Star5 Star5 Star
5/5

I've moved a few dozens times and AJ at StorageWest in The Heights is a God-send! He was so helpful, honest, and a great listener! My move was complicated from LA due to several extenuating circumstances and he made what I dreaded into something to be relished! AJ, you're the best! And the facility is top notch: bright, secure, climate controlled and cleaner than a few hospitals I've visited! FIVE STARS!!

Dec 7, 2015 by Tom
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