Staff here is great and very helpful!
Erik & Christy are exceptional, the best examples of customer service. If at all possible geographically I was store w/ them again!!!
Christy & Erik are the best! My experiences doing business with them has always been friendly & professional, good people. I also appreciate how clean they keep their office & the facility.
This was the best experience I’ve ever had walking into a storage facility very easy-going and friendly amazing customer service. Ed at the Chandler store and it was amazing and and accommodating it was a great experience .
We just rented a unit and the garage door didn't work properly. I let the manager know and they fixed it right away. The door works much better now and it's easy to open and close. Thank you for giving such great customer service!
I have had a unit with Mike and his associates for a few years now. He has helped me out in several different ways. I travel for my job so I have had storage units all over the country. Storage West and Mike are the best.
They have been great. I was moving from California and wasn't sure what time I would be here. They worked with me to make sure I could get in and put my stuff in the storage unit.It couldn't have gone any smoother. They went above and beyond to make sure I would have access. The prices here are very good. At least compared to California. I would pay 3x what I'm paying here for the same size unit. The facility is very clean and looks very well maintained. I highly recommend Storage West if you are looking for a safe and secure place to store your stuff.
Ed & Todd gave us very good service. Very clean & nice facility.
We were very satisfied with our experience of using StorageWest. Edna was very helpful to get us the right size unit and for the specific dates that we needed. I would definitely use them again.
If you are a GCU parent, then this is the perfect place for you to store your son or daughters gear when they’re not in school. It was so handy and affordable and close to GCU that there really was no other choice. We had a great experience and will use them again when needed! Do not wait too long because they will fill up fast.
Great customer service, reasonable price. No complaints. would definitely use them again.
We are a busy doctor's office that has used this facility for many years. Even though we are upgrading to electronic records there are many records that we have to keep. This facility is secure, clean and easily accessible. The staff is always helpful and courteous. I have never had an issue and if I did, I am sure they would be right there to help me out.
My wife and I have utilized a storage unit at Storage West on Grey Road in Scottsdale for over 10 years. The facility, storage unit and services are impeccable. The facility is very clean, well maintained and has the appropriate equipment to help storage-users move their items onsite. We have and continue to enjoy the facility and the services provided by management.
Tom Campbell, Facility Manager, does a superb job as manager. He is very knowledgeable and helpful. We appreciate his hard work and warm, friendly attitude. Clearly, he is a valuable asset to Storage West business.
All and all, we highly value and recommend Storage West on Grey Road in Scottsdale, AZ.
Rent has gone up nearly 50% since moving in 3 years ago, my monthly invoice is usually wrong, and unfortunately this area has poor accessibility hours for all storage units in general. Seems that these storage facilities are intended for businesses and not individual owners. At least they are open an hour later than many around here. Wish I could move but they know they have a captive audience with only a couple of other storage units in the area and they are free to raise rent at their convenience.
I agree...they increased my unit 2 times in one year...but I have two guy friends who have been there for over 7 years and NEVER had ONE increase....
Great service and flexible hours of operation etc.
Super excellent service. Ryan really looks out for the customer and makes me actually glad to pay the storage fee! Highly reccomended.
I strongly recommend Storage West to anyone who is looking for a safe affordable property to store anything. I have stored my possessions there for over 4 yrs. My move in was very easy. The staff is THE best and they really care about taking care of your every need.
In all my years of renting storage in the valley (way to long), I must admit HENRY HAS BEEN ONE of the most helpful managers I've encountered. Thank you Henry!
This location had one of the best customer service, I've ever experienced with a company. Ms. Yvette went out of her way to accommodate our requests and even found us upgrades from our original reservation. If you're looking for a 5-star rated self storage where customer service is high on their priority list, this is where you want to be!
We have rented several units from this facility and have always received excellent service. Cynthia and Yvette are awesome to work with and very helpful. Would recommend this facility to all my friends and family
This was the first time I've ever used a storage unit. Rosalinda was very helpful in my needs and your facility is very clean.
Christina was a great help. She was very personable and very nice and explained everything very well. She's definitely a asset to your company. I would recommend this storage facility to my friends.
I was in a bind. I needed a storage space fast. I needed a place that could accept a credit card payment, over the phone, from a 3rd Party business. It was a stressful situation.
Pam helped me over the phone..she took care of getting payment from the 3rd party and made sure it processed properly. She asnswered all my questions and thuroughly explained the paperwork i was signing. Her customer service skills were top notch. Pam made my stressful situation a wonderful experience. I would refer this storage to my friends and family and i would tell them, Ask for Pam!
We just needed a temporary unit for a couple months and this place is great! Great prices, the managers are SOOOO friendly and helpful with any and everything you need, and we even got to use their moving truck for free!!! We've had other storage facilities in the past and this place far exceeded our expectations on all fronts! We HIGHLY recommend using them for your storage needs. We had one of the biggest units and the price is unbeatable, even got half off the first month! We will DEFINITELY use Storage West in the future!
Leslie is VERY professional.
We had 3 units in this storage facility.
Highly Recommend this location!!!!
Really? This is a gem in Scottsdale. Very friendly, clean, full service and Leslie kind and understanding. What a great experience for us. For six months, and excellent service. No doubt. Thank you so much!
Leslie is really great to work with...kind and understanding...the facilities are clean and in a great neighborhood. Safe
I have a great experience so far with the gentleman at this office that has helped me through thick and thin. My stuff is safe there and he reminds me when my payment is due.
This facility is the best that I have used . It's located within 5 minutes from my house .very clean and well taken care of, Mike Dempster and Gwen Peoples truly care about the people who store their belongings at this facility they go out of their way for the customer service And now the Negative I don’t mind paying a premium price for the location. But when I receive a letter stating After careful consideration we have determined that we need to adjust the rental rates . Well after careful consideration I can not afford to store me belongings at this facility I am moving my belongings to a competitors . I would hope in these times with the economy the way it is the corporation would take into consideration the small business is suffering a lot more than you are ,and the added cost of storing equipment and supplies Has to be passed onto our customers who can barely get by
For the past nine years we’ve rented a large storage locker from Mike Dempster. Mike is the ultimate professional. He immediately responds to any requests and always follows through. I always felt that Mike watched out for my property as though it were his own. You can be assured that Mike will take Extra special care of you and your belongings.
Needed to store our 36Ft Travel Trailer for a few months and wanted a covered site. Storage West was great, very friendly and helpful. Thanks again.
We had an out of state move...stressful....everything had to go into storage for a few months. I called and spoke with Jennifer at Storage West. She was awesome, took care of us, patient with all our questions and helped us get the perfect units for our needs. Awesome experience! Thank you!!!
Units are very clean and easy access. Everyone is very nice and outgoing!
As a contractor we rent units all over the country while working on large projects. Storage West has been the best partner we have worked with! Great Staff, very helpful, great communication. We highly recommend doing business with them!
Our son used storage west while he went to school at ASU. Unfortunately we had two summers with a bad experience. Upon his return one summer it was apparent that some one had tried to break into his unit; as the lock had been cut and we were unable to open it. They had to use metal cutters to cut the lock so he could access the unit. The next summer his whole unit had been broken into and almost ALL items were stolen; minus the large items that may have been harder to carry. My concern was that when we were called and notified two days later; we were told that the police had not been a called and if we wanted to file a report we would have to take those steps. Why wouldn't they call the police if someone had been on their property and committed a robbery? We contacted the police and they went to the facility; however, there was no video for them to view? and nothing on the keypad entries that could help them. To this day we think it was an inside job. Who else would know that this was a summer rental and that the renter would not be back for months? Why is it that of all the lockers in the facility; ours was the only one broken into. All I can say is student renters beware.
Storage West Response:
We're really very sorry that you've not had a great experience with us. We do recommend a police report be filed in a situation like this. Break ins are not common here at our facility. We will do whatever we can to assist law enforcement with this matter. Thank you for letting us know what happened and working with us to gather information so we can work to prevent this happening to anyone else.
Connie was extremely helpful and made the process of renting storage extremely easy. I was told she was the person with all the knowledge and answers and they were right.
Tiffany is amazing! I had a few questions before renting and she was able to help me. It was so stressful finding a good storage company until I found this one. I will tell all my friends that not only do you get an affordable price but Tiffany is the manager and she is so friendly and outgoing. I may have told her too much of my personal business but she listened and she cared. Thank you for all your help through my troubles.
Best of the Best....The Baseline, Mesa location personal were so easy to deal with. Tiffany was fast to respond and made this a seamless move for us. We are out of state and so everything was handled via emails, Tiffany responded quickly and made this the easiest move we have done. Clean and well maintained. I recommend StorageWest to anyone local or from out of state, friendly , accommodating, customer service!
This is the second time we have rented from StorageWest. The facilities are exactly what we needed but what brought us back was the service. Tiffany Al Kilani, the facility manager, is a true professional: kind, responsive, flexible, and thorough. We had to make a change in our reservation and she helped us instantly. Dealing with moving our daughter's apartment during a pandemic while living 800 miles away wasn't easy but Tiffany made it all so much easier. We can't recommend them highly enough!!
On 10/12/2020 i met the manager, Renee. What a wonderful person to work with, especially on a Monday morning. Renee answered all of my questions with a great personality and always with a beautiful smile. I had a super experience working with her and I rented a large unit. Thank You Renee for such a great experience. Never lose that smile and personality! Best Regards.
Michelle is a great manager always super courteous thumbs up 5 star...all the way
1st storage I've ever been wowed by.the manager super caring. super nice.always courteous goes by the name Michelle 5 star all the way around...
We have had the best customer service starting with our first telephone call. Everyone has been very helpful and friendly. We started out with two units and ended up with five units. Our storage unit keys were stolen when we were visiting Las Vegas and we called Storage West and they double locked our units right away to safeguard our stuff. It's comforting to know our stuff is being stored in a super clean and safe/secure area. This has been a tough transition with moving out of state to Arizona but the staff here has been very comforting. My son has always enjoyed the rides in the golf cart and we are appreciative of the complimentary water and boxes with each storage unit we have rented. We have also enjoyed their friendly conversations. We changed our unit reservations a couple times and they have always been super helpful and genuinely wanting to meet our storage needs. I never felt the need to call or check other storage units out because this is the best out of all of them I am sure. You must store your stuff here!
Nowhere online does it say you need an appointment to see any units. We showed up to rent a unit and were told it would be another 20 minutes before anyone could help us. We had stopped by earlier in the day to find that that the only worker was out to lunch. If there's a lunch break when no one is available that should also be posted somewhere before people waste their time driving over. We decided to go elsewhere since this was the most inconvenient place to use apparently.
Storage West Response
We sincerely apologize for the inconvenience and the delays you experienced. We try our best to have someone available in the office for walk ins. We're sorry that didn't happen when you stopped in.
This is definitely a five star self storage facility! It's new, clean, secure, and the management guys are top notch! Thank you Tom and Rob for taking care of all my storage needs and concerns! I highly recommend you and your location to everyone in need of a storage facility!
Just like with most of us, life has gotten in my way a number of times since becoming a tenant at Storage West Anaheim. After I was involved in a serious accident, Gary, Sandi and the members of their team helped me on more than one occasion by keeping my account active and updated; by keeping good communication that remind me of upcoming due dates and those due dates that have slipped by, also. The facility is clean and we'll managed. It iS a little pricey compared to other storage facilities in today's market but I believe you get what you pay for. Both Gary and Sandi have gone above and beyond with efforts that can only lead to recognizing and appreciating the strong professional examples of integrity and ethic found here. Thank you both very much for giving me one less thing to worry about during my recovery.
Hi Sandi, Dave Robbins here, L & N Linen. I did move into our corporate offices, turning the running of the day to day over to Tracy Nowakowski and my son, John Robbins. I enjoy the weekly news letters, you are always mentioned as Sandi , Storage West, donating a gift. Always enjoyed your friendship. Dave Robbins
I agree with all of the 5 star comments with one exception. By reviewing other self storage locations Storage West is no longer price competitive. I have been with Storage West for over 6 years with automatic payment from my bank account however $142.95 is just too much. I applaud both Gary and Sandy for excellent service and I am sure the pricing is directed by the upper level of Storage West. Thank you Gary and Sandy
Storage West Response:
So glad to hear you've received excellent service from Gary and Sandi. Sorry that you have been disappointed with the cost, though. There are a lot of factors that go into pricing, we are really focused on the value we provide. We really do appreciate your comments. Thank you so much for your feedback.
Christine always does a great job. She’s the best!
Best Storage Place ever! They even give you a Moving Truck for free! And they always have specials running so real cost is really affordable.
After calling a couple of other storage places I ended up at Storage West in Cardiff by the Sea. There was a reason for that...the customer service. EVERYONE there was extremely helpful, polite, and knowledgeable...they went out of their way to make my experience a good one! I would highly recommend them...
I've used this storage location twice. Several years ago when I was helping my Dad downsize it was easy to rent, access, etc. As I helped my Dad divest, and we needed a smaller unit, rental transition was seamless. I had nothing but positive experience. Recently a situation arose where I needed a large, easy access unit fast. From the first phone call to checking to make sure the unit size would work for us we we never felt as if any question was 'too dumb'! Facility and grounds are spotless. I felt very confident in the security. More importantly the personnel were always, always cheerful and friendly. I will definitely recommend this Storage West location ~ thank you Aimee and Andre
My first visit I was helped by Andre, who was extremely helpful and courteous. A couple days later I had a problem with my key, and both Andre and Aimee were understanding and helped me work through the issue fairly easily. Great employees and fair prices, I would absolutely recommend Storage West.
The facility Manager was very courteous and easy to work with, she even gave us a discount for being a veteran. The spaces were very clean. The unit we rented was one of the big ones. I loved it because of the easy access. Great space if you are transitioning or still trying to find a home. I recommend this place. 5 star service. Thank You Aimee, Storage West Carmel Mountain Ranch on Wold Trade.
David was so helpful everytime I needed him. They allowed me to use their moving truck for my larger furniture and have dollies for you at the facility as well. Great customer service.
My husband and I have greatly appreciated Tim and Jenny's excellent customer service over the many years we have rented units at the Escondido Storage West! The facility has always been kept clean. Thank you Tim and Jenny!!
The convenient location and access, plus a month to month contract, make this facility a very good value. The rental prices are competitive, and service is excellent, including a call received from John, to alert me to our storage unit being improperly locked.
To whom it may concern Chris at the Fontana site was one of the kindest and helpful people I have EVER had pleasure to deal with in any perfest ion. I want to thank you again Chris for are you help
Chris Proctor was competent and professional. He made obtaining a storage unit a smooth process. He also reached out with friendly reminders when rent was due. I had spoken with two other staff members who were just as lovely. Storage West Rocks!
Great customer service & great management staff. Chris Proctor made my experience there & my move-in process very easy.
During our move to Northern California we needed to store furniture and many boxes to minimize the items in our home to accommodate staging the home for sale. In spite of this being a very difficult move, we had the most wonderful experience using Storage West in Fullerton. The manager, Elisa Jimenez, went very far out of her way to be helpful and make this difficult move a much better experience for us. She was friendly, helpful, available and understanding. She would bring water for us and our helpers when we were loading and unloading our units. She loaned us lights when we ended up working into the evening. I cannot say enough about Elisa-she was so nice to work with and she made sure we had a very positive experience. I hope her manager reads these reviews-she deserves to be acknowledged. You have a wonderful employee in Elisa!!!
Staff was extremely accommodating in selection of a unit. Very clean - facility well maintained. Recommend highly!
We rented at this facility a long time ago and didn’t like the staff or the dirtiness. We came back and found new personnel and a much spiffed up place. Elisa Jimenez in particular was so nice and so accommodating. It’s rare to find someone like her. She clearly takes pride in her job and represents the company extremely well! Promote this go-getter!!! Thanks again for running a smooth operation ,Storage West
Outstanding. I coordinated a move remotely and spoke extensively with both Ava and Carlos. They were very helpful and answered all my questions. They were flexible and accommodating on the day of the move and even suggested using/helped move my items into a smaller unit once they saw how many items I had. It's rare in this day and age to have such a resoundingly positive experience.
We used storage west last summer through fall semester to store our daughter’s dorm items. Everything went well, everything was just as we had left it. Very easy to work with & willing to accommodate your needs if they change.
Carlos and Eva are the best and the best thing that puts this storage facility above all others. Carlos helped me move a bed even when I was struggling. They are kind, above and beyond helpful. The grounds are nicely maintained, clean, well priced and in an easy to access and safe neighborhood.
Ronnie at the San Diego location is simply amazing!! To say that he went above and beyond to help us would be an understatement. The facility is clean and the staff is friendly and helpful. What more could you ask for?
I recently rented a large storage unit from the Cardiff by the Sea Storage West facility. The manager's name was Christine who was very courteous, professional and made the transaction effortless. I can highly recommend Storage West.
Great place and everyone are so nice helpful . derek always has a warm 😃 smile that why i love it here. 👍👍👍👍👍👍👍👍👍👍👍👍👍👍
When I had to abruptly move several years ago, Storage West was introduced by a former employee and acquaintance of my father. It was the best place I could have ever went for my storage needs. If I could give them 10 stars, I would. Brian is a phenomenal manager and he fully serves his customers with the highest integrity and respect. I recommend Storage West above all the rest in the market.
After 20 years of military service and lots of deployments, I've had to put my house hold goods and vehicle(s) in many storage units across seven different states. Storage West @ Lake Forest is by far the best I've ever used. All of the staff, especially Brian, were always helpful and great customer service. Absolutely zero issues with the facility itself either.
I've been using storage west for a few years now and let's just say, Brian, who works the front desk, has to be one of the nicest, most helpful, hard working, and friendly persons I know. He keeps the whole place very clean, even the bathrooms are cleaner than mine at home! He does a great job, and makes my storage west experience an A+
I’ve used quite a few storage facilities in the last. None of them compare to this storagewest location. Made it very easy to get started even during this crazy pandemic. Very very clean facility. Very easy to access my second floor unit. Would highly recommend to anyone looking for a place to store there goods. Great experience all around
Sue was a pleasure to work with from start to finish. She helped us reserve our storage space 2 months out and called to remind us when the time approached to start our rental. She was very responsive to emails and phone calls. I felt taken care of every step of the way. Excellent customer service! Highly recommended!
Not only was Sue at Storage West helpful with my move into their facility (with a 1/2 price for 2 months move-in special off an already better price than I found elsewhere!!!) but she gave me some free boxes and tape, a discount on other moving supplies I needed (and no pressure to buy anything... I asked how much the things I needed cost as I’d price compared elsewhere. The prices she quoted were comparable and she gave me a discount on top of the price as a move in special). And, even more amazing, Sue blessed me HUGE when I told her I was really struggling with this move as even though I’d hired movers for moving day, I had just suffered a herniated disc and I’m a single mom so I don’t have anyone to help me pack and move boxes down the 3 flights of stairs (no elevator at my old apartment) which was so painful bending to pack and really painful carrying weight down the stairs so was progressing very slow and painful!!! She shared that others had gotten help from a man who had helped other people move and she heard he was good and affordable and gave me his number. His name is Geronimo and he was my angel!!! He helped move boxes downstairs and even pack, saving me money I didn’t have to pay the movers to do on moving day. Geronimo was very affordable and pleasant to work with. I’m truly so blessed to have chosen Storage West!!!
When my job took me overseas five years ago, one of the things I had to address was storage of certain items that we didn’t want the government movers messing with...one of which was an expensive car . I did some shopping around and found that Storage West had a place in Murrieta just a few miles from our home that was very competitive price-wise, and eventually we ended up renting two units there... I was quite concerned with wiring on our cars getting chewed by rodents, but noticed that there were traps around the property and just a couple days ago when I returned one of the managers was spraying the doors as well. So, five years after putting two units’ worth of stuff into storage at Storage West in Murrieta, everything was still in good working order. I was relieved to say the least, and a good part of that was due to the fact that Storage West dies make the effort to ensure that little critters are living amongst their tenants’ stuff. THANK YOU to SW in Murrieta for seeing to it that our property was in the same condition when we moved out as it was five years earlier...VERY much appreciated!!
Very nice staff and clean facilities! Will come back!!!
Been with this facility over 10 years. Terrific service.
David the manager is so friendly and helpful. The prices are great and the whole experience from rental to exit is easy and nice.
David Armijo a great guy he goes over and beyond his job. Kudos!
Very easy. Showed up and had my storage unit 30 minutes later. Convenient location and reasonable price. Thanks!
This is the worst storage rental company that we have ever rented units in. They immediately start bugging out if you are one day on your payment, so expect to get calls, emails, or anything they can throw at you to get that money. You can't even make partial payments to keep up on it, so if you lag and try to make a payment after the due date then they won't except just it and make you pay for the next month and late fees in its entirety or nothing at all. Of course they don't give you a reason, just a "no we don't accept partial payments!" I went in and tried to pay $100 toward one of my units (yes, unfortunately we rent multiple ones from this location) and they didn't accept it. That is ridiculous and foolish on their part, it's money and it's going toward your business!! We immediately told them we are taking our business elsewhere and definitely cheaper than this horrible place. Do not rent here. Public Storage is half the price for bigger units.
I was going through a tough situation and needed to store my stuff in a hurry. I cam in and immediately felt very welcome and at ease. I was pressed for time and space and the process was quick and painless. I even had to last minute change to a bigger unit and it was handled so easily! A very very professional and friendly staff. And clean facility!! I would highly recommend!
ROBIN GADLIN and LINDA BARNES are absolute angels! They thought enough of me and that was enough for me. My appreciation for them and the work they do is immeasurable!
I'm so glad I decided to go to Storage West in Poway. Moving can be stressful for anyone fortunately, I had such a positive experience. I cannot say enough great things about Bill and this establishment. Bill was able to reserve the moving truck on my designated moving date, it was clean and they provide a moving hand truck, carpeted dolly and moving blankets for easy accessibility. Bill was by far the best, he is so courteous, professional, very knowledgeable and patient. He walked me through the process thoroughly with a sincere attitude and showed me several units and explained the benefits of each. Their storage units and grounds are impeccably clean, most importantly units are dry and secure. Perfectly easy to get in and out, they have stairs and their elevators always in great working condition. Their pricing is very reasonable and they honored their fantastic introductory rate. Over all I had a great experience with Storage West and would definitely recommend.
I worked with paway storage west for Five years, they are professional and nice people .
Thank you so much guys ??
Thank you PHIL ❤️RIP
These guys were great. Awesome pricing, easy to work with and very accommodating. If I ever need storage again I will definitely come back here.
Lisa and Mike the managers @princess view are above and beyond at your service ...these two are a rare and paramountly loving and kind team ....the world needs many ,many, many more kind and mindful people like these two in it ...I give them an eleven out of ten ...all the blessings to them and this business...GOMPER MOO AND M!CHELE YOU ROCK LIKE A HURRICANE!!!!!!!!!!!!
During a very difficult move, we had just gotten a truckload of stuff unloaded and in the process of moving it to a 2nd floor unit, the elevator went down. It was getting dark and Michael wasn't able to get the elevator working again, and all the stuff was sitting out there and we had no idea of what to do. we were broke, tired, and frustrated and when it seemed completely hopless, Michael and Lisa came thru by moving us to a bottom floor storage unit that was big enough to put all the stuff into, along with moving my stuff from upstairs to downstairs. They took what had become a very frustrating and hopeless situation and provided a solution that worked all around. I would whole heartedly recommend Storage West on Princess View, Michael and Lisa are wonderful people who have a job to do but never lose that quality which makes them a joy to work with!
Michael and Lisa are the best.! They are always very willing to help and they always give great customer service. I recommend them to all my friends and family when it comes to find storages in town!
Thank you Michael and Lisa for all that you, you guys ROCK!
I wanted to take a moment to express my gratitude for Stephen at the Rancho Bernardo facility. He helped me figure out the best storage situation for my items and I was thrilled to be able to use the moving truck to get it all in at one time. This is my least favorite thing to do so I appreciate the positive experience.
This is the first time I had my personal belongings stored. I chose storage west because it is just one block away from our community. I never realized that having storage west would give me a very good experience. John and Kathy treated me like family. They are helpful and attends to my needs. I would highly recommend this facility and will use its services anytime I need it.
John and Kathy are superior sustained and noteworthy performers who maintain the 4S Ranch Storage West at peak operational fitness and customer service skills are stellar. This facility consistently exceeds the pinnacle of my paradigm of expectations. Highly recommend to all potential clients. Semper Fi and VRS
This facility is outstanding. The staff and complex are wonderful. I had to move my son across country and they helped me and were very accommodating. I would refer them to anyone. Complex very clean. I felt that our belongings were very safe. Again can not say enough positive things about my experiences with StorageWest.
StorageWest in Rancho Cucamonga is a great place for your storage needs! The staff has great customer services, and they go above and beyond to make sure your needs are met. The facility is clean safe and accommodating. The complimentary use of the moving truck at this facility assisted me in taking a great financial burden off my moving expenses. As a U.S. Army Military Veteran, I was impressed at the Military/Veteran friendly atmosphere. I felt at ease and never pressured. They are involved in community affairs and willing to be a part of community activities. Thank you Catalina Ramos, Rancho Cucamonga Facility Manager & staff for continuing to make my experience as a customer feel like my needs are the most important every time I'm at the StorageWest facility.
The facility is spotless and the staff is truly exceptional! There can't possibly be a better place to store your belongings.
Storage West was a great experience for us. It was always clean and Mike and Brina were very professional. Highly recommend.
You're one of the best storage units. You and Mike made it a wonderful place to come in and visit. The storage place was always clean. I appreciate you letting us use rhe storage truck for the day. When I am in the area I will stop by and say hi.
We have stored at Storage West in Redlands for 10 years. We want to thank the facility managers Mike & Brina for all their great service. We will miss you. I know it’s just a storage unit but the managers at Storage West are superb! They make you feel like family and really look out for you. They’re very helpful. They really do care about their clients. They would go around the facility on hot days and bring everyone water. Thank you Mike and Brina. We’ll miss your smiling faces. We’ll come visit you when We’re in town.
We have had such a positive experience with Storage West! The facility is CLEAN, SAFE, and very SECURE! I would recommend this location to anyone!
Cheryl was so amazing! I needed a ride back to my house and I didn’t have my phone with me (I forgot it) so Cheryl called a Lyft for me on her account and let me pay her back. I was very grateful!!
Misagh Samadi, the facility manager, is kind, polite, and offers exceptional customer service. I would definitely recommend this facility to anyone looking for a safe and secure place to store their belongings. The facility is kept clean and well taken care of. Misagh goes above and beyond to accommodate every customer’s needs.
Fairview location Santa Ana, your lighting system all across the units on the outside is horrible, i never seen such irritating lighting style at such lower high from the ground up, those lights straight in to your face and your eyes, by the time i get out of the facility my eyes simply hurt so bad and get blurry after only 20 minutes of been there, witch is not good to drive like that back home. i had use storage for years but i never came across this uncomfortable issue, get proper lighting please and raise them up atlest 20 feet up above the ground, witch is the standard height for lightings that strong on any businesses or industrial area, is done this way to protect your eyes.
Storage West Response:
We're sorry to hear you are having trouble with the lights. We aren't quite sure where you are seeing this issue though. Our exterior lights are above eye level. We replaced all of the outside lighting at this facility with LCD lights in 2017 and they are working as designed. The next time you stop in would you mind pointing out where you're having issues so we can take a look? We'd really appreciate it. Thanks so much for the feedback!
WARNING! I'd give this place ZERO stars if I could!! Seemed like a nice calm place considering it is in Santa Ana. Boy were we fooled!! Was just there today on a hot summer day and honestly moving heavy boxes around makes you dehydrated. As I'm leaving I had not realized that it was 7 and I'm thinking "oh just in time." WRONG! A black truck approaches me slowly (not creepy at all right?). This blonde middle-aged lady comes out yelling at me asking me what storage unit I am. In my head I'm wondering who this lady is for her to be yelling at me and asking me for personal information. So I tell her and I ask her who she is. She said she was a manager and continued yelling at me about the closing time. MY GOD!!! Where did she learn about customer service???!! Identify yourself first please!! The hours of operation say 7am-7pm. I was tired from moving boxes and I was leaving at 7! I explained myself but she continued to yell at me with such horrible attitude. We're in the process of getting a house and we will NEVER use that place ever again in the future! Taking our money elsewhere! I didn't even get her name. Horrible horrible horrible!
Storage West Response:
We're very sorry about your experience. Customer service is extremely important to us. It is very unusual for us to hear someone had an unsatisfactory experience like this. Our Managers are very focused on the safety of the facility, we're so sorry her questions came off as rude though. Thanks for letting us know what happened.
Storage West in Scripps Ranch was an excellent experience. I needed extra space for a move, and rented a 10 x 10 unit. I didn't think much of it, until I realized EVERYTHING at Storage West works just as it should. It's new, clean and convenient. The location is managed by two brothers who are friendly and helpful. It's nice to feel like you are working with a person, a family...instead of a corporation. I recommend Storage West to anyone who needs a little temporary storage.
Robert here when I needed a space they were their for me great pricing and Kevin and his brother were terrific highly recommend
I moved here cross country and the brothers Brian and Kevin are absolutely, undeniably the best I've ever worked with!!! And let's not forget about Bea (sp?), Greg and the folks at the Rancho Bernardo location either.
And the truck use for 4 hours is the tops. I've used storage for nearly 10 years and never has anyone offered a moving truck! I highly recommend this facility for short or long-term use. Their services and ease of use is unmatched. Never once have I had a problem. Never once did I encounter a situation that they could not resolve immediately for me. Moving is such a pain; storage doesn't have to be when you come here.
Customer service is always available. I'm actually going to miss them when I move into my bigger place :(.
Storage west spring valley has been a life saver lost my job and they loaned me the truck to move in Renting was simple and easy The staff “Jackie” we’re just wonderful always going out of their way to help I would recomend this facility to anyone in need of short term lo term storage Ask for Jackie
I wish I can put 0 star.... Worst place ever! A very bad costumer service, not recommended.
Storage West Response:
We're sorry you didn't have a great experience. Customer service is really important to us. We work really hard to be here for our community whenever possible. We're really sorry we missed the mark with you. We'll continue to do our very best to serve our community.
Jackie has been more than helpful and such a jewel! Thank you for providing excellent customer service!!!
I've used this location for storage for many years. Susan and George are awesome managers and they are so easy to work with. They're easy going and very helpful. I highly recommend this location.
Susan and George made the process of getting a storage unit very easy and made me feel like family. I can't recommend them enough!
Wonderful people at Storage West. George and Susan are the best. Facility is super clean. I have used facility twice and no complaints. Will definitely use again. Thanks guys. You're the best
Thank you my second time using your storage and as always very happy with everything you will always be my go to storage facility.
I would give 10 stars if I could. I only came to buy boxes this morning and they won my business from that.
We enjoyed being able to reserve their free truck for move-in. Jessica and Joe were very kind and very professional in their service. The facility is always very clean. We never had a problem finding the rolling cart, but it might be good to have at least 2 carts in each bldg.
John and Julie are very friendly and helpful during your stressful job of moving. They go out of their way to help you. Bonus: They give a discount to veterans (not just active military like the other storage companies) and you can borrow their truck for a day and you don'y even have to pay for gas.
Staff was friendly, as well as the staff that helped me saw off my lock that would not open with my key when I was vacating. I did have a BIG problem with paying my account online, I never was able to which was extremely frustrating and I voiced my frustration and concerns to the office and no one did anything about it. They stated it would get fixed time and time again, but in the end when I decided to vacate it never was taken care. Not everyone has time to call in and make a payment and let alone wait for someone to process their payment over the phone. No kind of compensation or discount was given which I believe it should have since the issue was never fixed at all during my rental stay. Other than that the unit was safe, price sort of went up when I was getting ready to vacate which was not good.
Storage West Response:
Thank you for the review. We really appreciate you taking the time to provide feedback. We're really sorry about your trouble with the online payment system. After you notified us about the issue we took action to correct the problem. We weren't aware you were still having trouble before you moved out. We're so sorry you were still experiencing issues. Thanks for letting us know here so we can keep an eye out for any additional issues for anyone else. Thanks again for renting with us.
John n Julie are the best.Very friendly their to help with anything,if they can.John pretty social guy.On the job and ready to assist you.Very clean n well organized place...they go that extra mile so to speak....Two thumbs up.
The storage facility is immaculate. The front office personnel at the Centennial location have always been kind with professionalism. The front office neat with organization! This month October 2019 my contract was terminated and closed. Received email thanking me for my business and support:
Anthony was awesome! Great help with my transition from Cali to Vegas. I really his laid back personality and approach to my situation. Very professional and reassuring. Clean, new, air conditioned environment withcadded insurance and security. Best experience, promise. Ask for him!!
Very nice storage and the staff was amazing! Would definitely recommend!
Very happy I chose this facility! Robert was very helpful and considerate of my storage needs. He provided options and convenience to ensure my experience with Storage West was exceptional! Overall, GREAT CUSTOMER SERVICE!!!
Free truck on move-in day was a big plus. Robert and his wife were very friendly and helpful. Unit was clean and ample for our stuff.
Excellent service! Amazing facility and amazing employees. We appreciate everything that you do for our charity, every year! Highly recommend!
I usually never take the time to review a business but Laura and Kevin are two exceptionally good people. Every time I go into the office or talk to them on the phone, I always receive exceptional customer service. Laura is one of the nicest people you ever want to meet. Too bad there aren't more people in the world like her. She is always been accommodating and courteous to me whether in person or on the phone and so is Kevin. I would highly recommend this facility. I have been with Storage west for 4 years and have nothing but great things to say about it.
Everyone was very helpful at Storage West. The facility is super clean and looks safe. I felt good about storing my mom things and there was no problems.
We started with a small unit to store a few things, then stored everything we owned for six months when we moved out-of-state. Larry and Annette were always patient and helpful. Our things remained well-protected until we completed our move. We highly recommend this facility and its excellent management team!
Leaving Las Vegas after a few years and therefore Storage West. Annette and Larry have been a joy to work with and always went beyond the expected to make my storage experience a great one. I kept a motorcycle with them and they were very forthcoming in arranging access to the shop etc. with minimal fuss.
Annette and Larry were wonderful to work with. Everyone was very pleasant and friendly. The facility was clean and secure. Should I need storage again, I'll be back. Thank you!
Could not ask for a better experience or a better company to use to store my belongings. I used the facility located at 2480 W. Craig Rd. Clean and grounds well maintained. Awesome office staff. Libby was great!
George & Susan Perez are outstanding! They make finding the right unit to fit your needs and budget easy. Susan helped me setup auto pay and ensured that I had adequate insurance coverage to protect my belongings and save me money. George keeps the place immaculate. Always clean, always friendly, always helpful and professional. I cannot say enough good things about this dynamic duo. Thank you George & Susan!
I've had my storage unit since August 2011. Less than 10 months later I had to unexpectedly move to Northern Nevada, without the contents of said unit. Management and staff at the E. Craig Road location have always been very helpful, courteous, friendly, professional and accommodating. especially since I reside outside Southern Nevada. While I'm hoping 2017 is finally the year I'm able to come down to Vegas, retrieve my belongings and close out my account, I remain grateful that I've never had to worry about storage security. Thank you!
Unit was clean, staff are nice and punctual with any responses. Would use them again!
Very personalized service. The staff knows you by name and they are very helpful and genuinely nice folks. Loved my experience with them and the prices are pretty good too.
Easy breezy transaction and wonderful staff... secure and convenient storage. Thumbs up!
I had such a good experience, Norma at the Rhodes Ranch location was so helpful went above and beyond helping make our move so much easier and less stressful will definitely recommend all my family and friends.
Kibriya, an associate at Storage West, and his manager went above and beyond for me during a recent move at the facility. I was already impressed with the cleanliness of the facility and the convenience of the location but now I am a customer for as long as I am in the neighborhood!
Our experience with the facility has been excellent! We felt confident leaving our belongings here. I appreciate Norma who had assisted at setup and continues to assist us at the Rhode Ranch facility. She is always so helpful, informative, and always goes above and beyond. Thank you Storage West and Norma for all that you do and for the excellent customer service. We will continue to refer our family and friends!
Best experience I’ve ever had with the storage facility. Highly recommended. Makes me wish I had more things to store to give them more business.
I used Storage West for close to 3 years. They were always helpful, professional, and responsive. The facility is immaculately clean and very well maintained. If only all businesses operated in the manner of the staff at Storage West. Even their answering service (after hours) performed expertly. It does not get any better.
Always friendly and helpful.
Gary and staff there were awesome! Had no problems at all the entire 8 months we used the storage unit. Place is clean and safe! Again this staff is the very best!
Customer service is great. Gary is friendly and helpful. Only nits to pick are 1) the keypad to exit not being accessible from inside your car and 2) recent minor increases in rent. I store stuff long term, and have had one unit there for four or more years and another that I'd only planned to keep temporarily, but the pandemic has thrown a bit of a wrench in those plans. This place beats the last place I used (the one with the green sign) that started raising rent annually for no reason other than they could.
I was at storage west for a little over a year. They were always helpful and easy to work with. Gary was great to work with I would definitely recommend them.
Perhaps, Tiffany Pinkard was referring to me being unhappy as a 3 year+ tenant of Storage West and received a 27+% rental INCREASE in my rent with NO increase in services! Further, when I went to pay as I had routinely done with the prior manager - Lisa Daniels - and the manager who preceded Lisa, I had NO problems and was NEVER charged a late fee when technically late! Charles - the NEW manager - wanted to charge me a LATE fee and a LIEN fee - over $60 for a $27.80 5x5 rental only13 days late! I have paid my rental technically LATE 17 months out of 36+ months and have NEVER been charged a LATE fee! Including just a month ago - I paid my rent on 1/23/16 with NO LATE FEE! Until Charles! I tried to pay on 2/17/16 and Charles said I owed a $10 LATE FEE plus a 27% in rent increase! Further, Charles LIED to me that NEW 5x5 rentals had to pay MORE than his 27% INCREASE in my rental! The Storage West website on 2/27/16 reveals that Charles LIED to me on 2/17/16 on the phone and 2/25/16 IN PERSON in front of Tiffany Pinkard, apparently! FYI - I could rent the SAME space for LESS money TODAY IF I entered into a NEW lease! How does that make sense? FYI - Charles is NOT Lisa who was a competent excellent manager for Storage West! Beware of Charles! He doesn't listen and doesn't seem to understand the fundamentals of good business practices! Incompetence has its price in business and in life . . .
Storage West Response:
Hello Gary, we're really sorry that you've been disappointed with the cost of your unit rental. There are a lot of factors that go into setting our prices. We are really focused on the value our services provide. We appreciate your feedback and apologize that you weren't satisfied. It's impossible to please everyone but we sure wish we could. Thanks again for your comments.
Staff was very professional. Charles was dealing with a difficult customer and handled it very calmly and professionally. Linda was all smiles and very pleasant and welcoming. Facility is very clean and convenient.
I want to compliment one of your excellent employees, Lisa. She went to great lengths throughout our business relationship for more than a year. She is the person you would want to always transact with because she has every aspect to provide a very great customer service. Lisa is just simply the best and would recommend this storage facility just because of her.
Very friendly staff and extremely clean facilities. Despite my misunderstanding of the time-in/time-out rules, the staff went above and beyond to ensure I had a successful move. Would recommend 10/10.
Excellent facility - flood victim with zero patience - walked in, signed up, moved our furniture in immediately to an extremely clean and A/C cooled storage unit. Rented for a year and never had any problems with the facility at all. Great office staff took care of any needs we had. We highly recommend Storage West to anybody in need of some extra space.
Great facility! From rental sign-up to the check out process - quite simple. Moving is a hectic time and happy to know the facility didn’t add any additional stress. The storage facility was clean, climate controlled, gated, and large hallways to navigate to the unit. If I were to need a facility again, I would definitely check out Storage West.
Paula Miller is absolutely the BEST!! She went completely out of her way to help me by sacrificing her time and energy to make sure that I got exactly the right space that was suitable for me. Customer service was superb!!! Storage West is very fortunate and blessed to have her on staff. Paula is like a basketball player that is not only good at playing her position but she brings out the best in her teammates. I'm so glad to have chosen Storage West especially at Cinco Ranch, I promise that you won't be disappointing and I hope you get to meet Paula Miller!!
Excellent Service. A Very satisfied customer. Thanks to every one. GOD Bless.
Great! Nice clean modern facility. Helpful staff.
Very clean and secure storage facility. The office staff are always helpful if you need assistance or have questions. I would highly recommend this facility.
What a awesome staff!! Such a asset to the Storage West family. A thanks to Jocelyn for her knowledge and prompt assistance. I highly recommend this place for storage needs.
Absolutely love this place!! Autumn Gordon the Facility Manager goes above and beyond to ensure that our needs are taken care of. I rent a office space at this Channelview location, actually I have been a tenant for 4 years. There has not been one thing or situation that we have brought to their attention that she has been been able to take care of and if it's something that she cannot take care of herself right away, she makes sure that she gets it to the right person. The facility is always clean & well kept. Example of being "Here for You" (today I had a AT&T tech in my office and he was needing to get into the Main Office, there was a sign posted on front door that they was out, I placed a call to Autumn and she came and opened the facility so that he could fix my problem). Thanks Storage West for helping to keep our business running smoothly!!!
Safe and secure I wouldn’t trust my personal property to any other facility Manager Aimee Payne is courteous and professional
StorageWest Katy has been fantastic to work with! Friendly, knowledgeable staff, with a facility that is very clean, well-maintained, and places a high priority on providing a safe and secure environment.
Just booked a 10x10' unit. When I first visited the facility the staff were very friendly and helpful and discussed all options with me. In particular, Doris answered all my questions and showed me the unit. The sign up process was very efficient and the facility is very clean, safe and secure. Thanks.
Best of the best!! My belongings were stored there for more than 2-1/2 years. During my frequent visits, the facility was always clean and well lit. Since Storage West is air-conditioned (not just climate controlled), my valuables remained in perfect condition. Most importantly, their “Fort Knox” security system gave me peace of mind that my irreplaceable family heirlooms were safe 24 hours a day. I, along with future generations, say thank you for a job well done!!!
I would like to say thank you to Kamrin. I started with inquiries about this storage facility. Now I have officially rented one. Kamrin was my first contact and from the beginning to the end, he has been professional, very polite, knowledgeable about the facility, willing to answer all my questions, even sometimes the same question more than once. He probably had a lot to do with my choosing this facility. He was very helpful. He made this experience a very pleasant one. Thanks Kamrin.
Best storage facility I have ever used. The facility is spotless. Joel and Kamrin are very friendly, and go out of their way to make us feel welcome.
I am happy with the service that I have received so far. The staff has been nothing but helpful. I have rented from them twice with no issues.
HATS OFF TO THE LADIES AT STORAGE WEST!...Barbara went the extra mile to help me transition smoothly from a competitor’s nightmare storage facility located a minute away, to a better environment and storage facility packed with professionalism!!...Coming from another storage (Extra Space) and dealing with problems as soon as I signed the dotted line, it is hard to realize on how much grief I was put through...within one month of trying to move in, I had to deal with Extra Space’s rudeness, unprofessionalism, finger pointing, lies and restricting me to move in due to work being done on the property (thus, causing a flat tire due to a sharp broken screw! To add to insult, I found a handful of screws thrown on the ground!) Extra Space’s management, upper management, ABRUSA, Extra Space Contractor’s offered the worst customer service and wasted my time and $$!!....On the other hand, “Storage West” is a welcoming and clean facility...Temperature controlled rooms are consistent (not hot like the previous facility)....Safety is important to me and everything checks off perfectly!!...Most of all Barbara should be acknowledged for her eagerness, empathy, professionalism. and the best customer service!!...Thank you for being a breath of fresh air!
Do NOT use this facility. The gates often malfunction so they are open for days in a row compromising security. Additionally I closed out my unit and was told there was no proration of rent because I wasn't inside the 10 day window after the rent was paid (I as there on day 11). Unlike the 5* reviews I saw before I rented the facility, I found the people at the desk to be less than accomodating after the unit was rented. Rather than try to accommodate a reasonable proration request they choose to give me the corporate runaround. I am quite sure this review will never see the light of day but if it does think twice about this company.
Storage West Response:
Thank you for taking the time to leave us feedback William. We really appreciate it. While we wish you had a better experience with us, and we are used to more positive reviews, we do think it is important to be transparent and accept feedback even when it is negative. We are working with a vendor on the gates so they will function properly. We apologize for any issues you've experienced with them. Being here for our Community of Renters is extremely important to us. We'll continue to focus on providing the top level of service that we strive for.
I have nothIng but great things to say about this company and this location. Erica is always such a pleasure to work with. The facility is always clean and well kept. We used their truck and it was a hassle free and an easy transaction. Thanks again!!!!!
I was dreading arranging a move and storage remotely for a family member but after some research online decided to give Storage West in the Heights a call. I was so fortunate to connect with Erica when I called and she could not have been more helpful! Everything went so smooth with her assistance and she was so pleasant to work with.
Storage West Heights location has been one of the easiest facilities I have ever dealt with when it comes to moving. The associate manager, Erica, is extremely courteous, helpful, and overall provides a welcoming and stress free experience. In addition, she has been quite accommodating to an issues and requests. I highly recommend the location for your storage needs.