Eric and Christy (the managers) are genuinely some of the best people I have met in my life.
They run a great business. Clean facility, very helpful, knowledgable and respectful, they truly blew me away with what good service means to them.
Thank you for everything!
Kristi and Eric were nice and helpful. The property is clean and run very well.
We just rented a unit and the garage door didn't work properly. I let the manager know and they fixed it right away. The door works much better now and it's easy to open and close. Thank you for giving such great customer service!
I have had a unit with Mike and his associates for a few years now. He has helped me out in several different ways. I travel for my job so I have had storage units all over the country. Storage West and Mike are the best.
Mike and everyone else in the office are the best, you guys all rock and I love my storage unit. Everything on the outside is very clean, and they love handing out water to anyone to drops by. I recommend this storage place to everyone I know.
I've been renting a unit at the Glendale Ave. location since Aug. 2016 and this is the best storage place! They take their time to make sure every customer is happy and feel secure storing their belongings. They were also very helpful when I lost my keys to my lock and needed it removed. This service was FREE! And fast! What more can you ask for?
Very friendly staff. Convenient location. No complaints. Would definitely use them again.
My exp. with Storage west,was a very plasent exprience to say the very lest.Everyone working there always simmed to get out of bed on the right side, because evryone was so friendly and helpful. If th time ever came again that i needed a sstorage i would not have a problem chossing Storage West. I cannot forget how they took time to call and tell me that my lock was on the door wrong and would i come and fix the problem.And my storage was down a hall way where i could have buglerrized and knowone would have known.I still cannot figure out how they even found it,but i"am glad they did,My hat goes off to them for even finding it.
We are a busy doctor's office that has used this facility for many years. Even though we are upgrading to electronic records there are many records that we have to keep. This facility is secure, clean and easily accessible. The staff is always helpful and courteous. I have never had an issue and if I did, I am sure they would be right there to help me out.
My wife and I have utilized a storage unit at Storage West on Grey Road in Scottsdale for over 10 years. The facility, storage unit and services are impeccable. The facility is very clean, well maintained and has the appropriate equipment to help storage-users move their items onsite. We have and continue to enjoy the facility and the services provided by management.
Tom Campbell, Facility Manager, does a superb job as manager. He is very knowledgeable and helpful. We appreciate his hard work and warm, friendly attitude. Clearly, he is a valuable asset to Storage West business.
All and all, we highly value and recommend Storage West on Grey Road in Scottsdale, AZ.
Rent has gone up nearly 50% since moving in 3 years ago, my monthly invoice is usually wrong, and unfortunately this area has poor accessibility hours for all storage units in general. Seems that these storage facilities are intended for businesses and not individual owners. At least they are open an hour later than many around here. Wish I could move but they know they have a captive audience with only a couple of other storage units in the area and they are free to raise rent at their convenience.
I agree...they increased my unit 2 times in one year...but I have two guy friends who have been there for over 7 years and NEVER had ONE increase....
Great service and flexible hours of operation etc.
In all my years of renting storage in the valley (way to long), I must admit HENRY HAS BEEN ONE of the most helpful managers I've encountered. Thank you Henry!
I have rented from Storage West before.. back in 2001. But, I have to say I was very pleased with Henry... the way he took care of my storage and truck issues/needs.. thanks Henry.. you deserve a raise my friend...
Henry of storage west was very nice. We signed up right away and were serviced with a free moving truck to move all our furniture. Thanks Henry.
We just needed a temporary unit for a couple months and this place is great! Great prices, the managers are SOOOO friendly and helpful with any and everything you need, and we even got to use their moving truck for free!!! We've had other storage facilities in the past and this place far exceeded our expectations on all fronts! We HIGHLY recommend using them for your storage needs. We had one of the biggest units and the price is unbeatable, even got half off the first month! We will DEFINITELY use Storage West in the future!
Excellent customer service - Always willing to give the best deals. They even came to my unit to help me with my lock problem with no charge. I've found them to not only be helpful but the most reasonably priced in the area. To go some where's else is to throw away your money and security.
Excellent customer service - Always willing to give the best deals and never have had an issue with getting into the facility. I've used this storage company for over a year and transferred from another unit to a larger one with no complications.
Really? This is a gem in Scottsdale. Very friendly, clean, full service and Leslie kind and understanding. What a great experience for us. For six months, and excellent service. No doubt. Thank you so much!
Leslie is really great to work with...kind and understanding...the facilities are clean and in a great neighborhood. Safe
My experience renting a unit from Self Storage Scottsdale Airpark has been a smooth transition. Many thanks to Manager, Lance Miller, for his continued professionalism and assistance.
Greatest experience dealing with Mike and Gwen. They make you feel like family and are always extremely helpful. Couldn't ask for more. Highly recommend!
To whom it may concern:
I have never in my life had the experience I got with StorageWest their sign says Here for you, I never in a million years would have believed that every word they say is so true. Mr. Mike and Mrs. Gwen have made me a true beliver in customer service they are an extreme Blessing to my nightmare of moving. I was reassured that every accommodation I needed would be taken care of & it was. This facility is so extremely clean & maintained that I had no second thoughts of moving to another facility. The enthusiasm confidence their beautiful realness from Mr. Mike & Mrs. Gwen, the way StorageWest is so outstandingly clean, I will always come back here. Thank you Mr. Mike & Mrs. Gwen very much for all you have done to make my experience with StorageWest so easy & comforting. 7007 East Bell Road,
Scottsdale AZ 85254
Thank you so much Mike Dempster for assisting me on Monday, February 6, 2016. If you want great customer service and security then this is the place.
My daughter and I was moving our things into our storage unit when we got stuck on the elevator. The door would not open. I am claustrophobic so I did not know what to do. We kept pushing the buttons for 2 minutes until the door finally opened and then the elevator stop working altogether. There wasn’t anyone around and I was very frustrated with all these moving boxes that was too heavy to lug back home, so we decided to take everything up the stairs. Thank the Lord Mike showed up. I told him what had happen and he fixed the elevator for us so we could continue moving. He even helped us get the boxes back on the cart. Then Mike informed me that my daughter and I would have been stick again, since the gate entry locks after 7:00 p.m. - I had forgot to have the hours extended in the office. (When you are trying to move who thinks of these things). It is nice to have someone on the property who can assist late at night when things happen like being stuck on an elevator. I am so glad that I choose StorageWest. Great customer service is hard to find these days. I highly recommend StorageWest on Bell Road in Scottsdale, because I now know that my things are in a safe environment and that I will be well taken care of. Mike and Gwen property managers are an awesome team, thank you.
Neat and clean, J & J were awesome!
Storage West was an excellent facility for our storage. Helpful staff, easy access, clean units were just some reasons we appreciated the facility. Thank you very much.
Excellent experience, old school manners & class. Thank you and if I need further storge you will be the vendor of choice.
I'm another satisfied ASU parent. Connie helped get everything set up, and that kind of service gave me peace of mind, especially since I am thousands of miles away.
Storage West is the place to store your belongings. Connie was such a sweet customer service manager. She listened intently to my needs and showed that she cared about the security of me and my belongings. Everything was explained to me in detail, I didn't have to keep asking questions constantly. The whole experience made me feel like I was back home with family members. I didn't have to spend a long time in the office, I was taken care of quickly and efficiently. I would definitely recommend Storage West to anyone seeking a storage area.
Connie - once again an outstanding service by your team. We will certainly be back again next spring seeking summer specials :)
Take care and have a great rest of the year.
Just rented a unit from Tiffany today . Stopped at public storage just down the road and knew I wouldn't rent there . Left and saw storage west and stopped . As soon as I entered the office I knew I was in the right place. Tiffany was the greatest ! Very clean , well kept , and personality that tops all!
Tiffany and the team at Storage West Val Vista Lakes are awesome! Clean, well managed, safe and secure facility and great people to do business with. Highly recommend.
I really enjoy my whole experience with Storage West. The streets in the facility are always well maintained and even the inside units are very clean. Most storage places are the same however what really makes this place the best is the AMAZING customer service that we receive from Tiffany. She is beyond helpful, and you can really tell she loves her job. She always has an answer or can get it in a timely matter and let me tell you, we have had a lot of requests and questions! Tiffany definitely deserves a kudos kudos kudos!!!!!!!!!
Michelle was very helpful on helping me pick the right size unit i was very stressed out when i went to see her. She very helpful she eased all my worries away . I will highly recommened Storage West to any body looking for a storage unit
The manager is awesome! She's patient, helpful, and very personable.
Hi Sandi, Dave Robbins here, L & N Linen. I did move into our corporate offices, turning the running of the day to day over to Tracy Nowakowski and my son, John Robbins. I enjoy the weekly news letters, you are always mentioned as Sandi , Storage West, donating a gift. Always enjoyed your friendship. Dave Robbins
I agree with all of the 5 star comments with one exception. By reviewing other self storage locations Storage West is no longer price competitive. I have been with Storage West for over 6 years with automatic payment from my bank account however $142.95 is just too much. I applaud both Gary and Sandy for excellent service and I am sure the pricing is directed by the upper level of Storage West. Thank you Gary and Sandy
Storage West Response:
So glad to hear you've received excellent service from Gary and Sandi. Sorry that you have been disappointed with the cost, though. There are a lot of factors that go into pricing, we are really focused on the value we provide. We really do appreciate your comments. Thank you so much for your feedback.
I had a really bad experience with Storage West. We checked out on 9/7/15 on 9/28/15 we got a letter we owe $89. These people here said I will get my stuff auctioned off. There's nothing in there. Go ahead. The manager told me my credit would be affected. Good luck here people. I will take this to the news media. Zero rating for these guys. I will never use Storage West again
Response from Storage West:
Thanks for providing this feedback. We’re sorry you didn’t have a good experience with us. Please allow us to contact you personally so we can discuss this.
Nice people here
The process was speedy and simple. Christine and Channette were great and very friendly. The facility was clean and inviting.
You never know what to expect walking into a storage facility you've never been to. Quality customer service is so rare in the industry. Here, it is amazing. I can't recommend them enough. Christine, the manager, is fantastic. The place is great, perfect for me.
Easy access. Very clean. Excellent office staff. Great price.
Excellent customer service. Very accommodating. Nice and clean facility.
Amy & Jennifer are both friendly and efficient. The folks who work here go above and beyond to be helpful in every way!
Excellent, clean facility with very nice managers. Tim and Jenny were wonderful to work with!!
I would highly recommend using this place again in the future. Great people and clean facility. Ask for Jenni she is super nice and helpful.
This was a fantastic experience! The managers on site were beyond great. I would definitely recommend to anyone and use again if needed. Affordable, clean, easy to access and best customer service. Thank you soo much!
The absolute worst experience at a storage facility! I can not understand why the owners would keep the manager around. I called and spoke with a friendly rep, Tonya. She emailed me the info on the unit. The next day, I go in and the man there tells me it's $20 more per month regardless of the email I received. Then, the manager, Shawn comes in takes over my paperwork and tells me "I'll give it to you for the price you were quoted", but acts like he's doing me a favor. 2 hours later, I'm still there trying to rent 2 units because his system broke down, he was having trouble printing, couldn't find a pen, he had to "read for me" 2 pages of rules. I told him I'd read it, but he said its policy that he had to read it for me....very slowly and losing where he was most of the time. I thought it was his 1st day on the job, but then he tells me he's been there 12 years...what?! A couple weeks later I used their moving truck that comes with every unit. The tire was nearly flat and 1/4 tank. We returned the truck and told Tonya about the tire and gas we refilled and she told me we'd get a credit to our account. She left a note for Shawn and called him. Of course, Shawn said he never had a note or call and I wouldn't get a credit He told me I could only use the truck once more, eventho I had rented 3 units. I asked why. He said because I have to use the truck within 2 weeks after I rent the unit. I was never informed of that. So I used the truck again, for my last unit, and I was there an hour as he couldn't find the rental truck paperwork, pens, etc. He had his helper take over helping us and we were there even longer due to her inexperience. So, my husband returns the truck while I was having new beds delivered. My husband calls me to say Shawn told him he can not return the truck unless I'm there. So I rushed down and had to wait for them to "find" my paperwork, highlight where I need to sign. I was livid! Tonya is amazing, but all the rest are horrible. The manager especially has absolutely no consideration or respect for his customer's time. I'm a Real Estate Broker and recommend storage facilities all the time to my clients. I would never recommend this place to my worst enemy. I had another storage unit down the street at Extra Space Storage and I would highly recommend them. They are considerate, friendly, organized, and get you out within 10 minutes. If you have all day to spend at a storage facility with unorganized inconsiderate people...go to Storage West. If you want fast and friendly service..I recommend Extra Space.
Storage West Response:
Thank you so much for the feedback Mary. We take these comments very seriously. We are so very sorry you experienced this. Customer service is usually a point of pride for us and it looks like we've really missed the mark here. We will look into this internally. We appreciate you bringing your experience to our attention. It was very nice speaking with you on the phone, and again, we want to thank you for taking the time to talk with us.
Amber was great while we needed storage,
very clean and my questions answered
thanks so much
clean facility, Amber and George are very helpful and nice. I had 2 million questions and they were great at answering. Amber took the time to go over the entire contract and she explained every little detail. Thank you guys; I will recommend you to anyone that is in need for storage.
Michelle, no longer at this location, is the best; Friendly, knowledgeable, efficient. James is her replacement. She has trained Him well. He is very congenial and will go out of His way to see that you are taken care of.
ive looked for storage in past but this one is the best . it is the cleanest and quality personel is second to none. Michelle the mgr. is excellent and a real people person.
The manager is always friendly and the property is ALWAYS clean and the office is inviting.
Very convenient street level storages. Carlos and Eva are jewels helping in every way, including the free moving van! Thanks so much.
I rented a unit here for a little less than a year during a transitional move from Canada. Carlos & Ava were so helpful in assisting me to choose the right sized unit, reserve it for me until my silly moving company finally made it across the country, and then made sure I was paying a far and competitive price for the duration of my rental. Conveniently located and accessible, I highly recommend this place!!!
I have been renting at SW for over 3 years. Why? Carlos and Ava are awesome! They are friendly, helpful, and great at helping people to get what we need and want in quality storage services. Thank you, Carlos & Ava!
Worst place to park! Everything crammed in! I paid a professional RV towing service to get it because I didn't want to return and the guy said it was a nightmare to get out! I backed it in! It was a total nightmare!
The storage facility is clean and safe. They offer prompt pick-up services which is great! However, they're super rude to customers and do nothing to help with problems related to pick up etc. Never call them unless you want to be shouted at and receive a careless attitude.
Storage West Response:
Glad you liked the property but so sorry to hear that you've had a poor experience. This is very unusual for us to hear. We would really appreciate it if you contacted us to let us know what happened. We've discussed your comments with our staff and we can't recall a situation like the one you described and it's certainly not the kind of service we usually provide. Please get in touch with us so we can talk about this.
I was thrilled to find Storage West. The location was great for me, as it was close to the area I was moving from, so it made the move go so much faster.
The staff was so plesant and eager to assist me with whatever questions or concerns I had.
The unit is reasonably priced, and we got a free truck. We couldn't have asked for more. I will certainly recommend them to my family and friends, for their storage needs.
Great prices,Jeff is very helpful and knowledgeable.when your stressed and moving it is very nice to feel welcomed and treated with respect. Thank you storage west,big big help!
Excellent customer service far above any storage facility I've used over the my 18 years in the military. This is my 2nd time using this facility and I as long as I am stationed in this area, I will continue to use this one if I need storage and I'd gladly recommend it to anyone needing storage. Thanks again to the staff.
I have been a customer of this Lake Forest Facility for nearly TEN years. The staff is great !! Brian is the man to talk to if you need anything. Rest assured you will be satisfied. This storage area is clean and secure. It's wonderful to see a local storage place managed very well year after year. Thank you.
Sue is the best! The facility is very nice and clean.
Storage west is amazing!! Sue went out of her way to help us!!! We would definitely use them again. Customer service and the facility are both 5 Star 😊
Great Facility Sue is very customer service orientedand very helpful along with the other staff
Very nice staff and clean facilities! Will come back!!!
Been with this facility over 10 years. Terrific service.
Everything is good at storage west from the service to security. The best thing i could honestly say about them is the manager Michelle. Thank you Michelle for your genuine kindness thats hard to find nowadays.
Very professional, great facility, exactly what we were looking for.
Been renting space since my husband left for his first deployment in 2014. Place is very good to us, besides bumping up the price a bit.Its been nothing but a second home to our items while we are away.
I was going through a tough situation and needed to store my stuff in a hurry. I cam in and immediately felt very welcome and at ease. I was pressed for time and space and the process was quick and painless. I even had to last minute change to a bigger unit and it was handled so easily! A very very professional and friendly staff. And clean facility!! I would highly recommend!
ROBIN GADLIN and LINDA BARNES are absolute angels! They thought enough of me and that was enough for me. My appreciation for them and the work they do is immeasurable!
Great start up, nice clean environment, just a bit expensive for a sm unit.
These guys were great. Awesome pricing, easy to work with and very accommodating. If I ever need storage again I will definitely come back here.
Phil, the manager of my facility is on-site, friendly, helpful and professional. When I had consolidated some of my belongings, he broke down and disposed of my empty boxes and even refused a tip for doing so. Great customer service!
Phil is the absolute BEST!!! He's an amazing and helpful employee, and it's great to know he's there if something goes wrong. I've had storage there for over 10 years, and I can highly recommend it!!
Very convenient and the staff is always very kind and professional. I feel very safe keeping my stuff there. If you looking in the area I would highly recommend this storage company.
I really appreciated that they have after-hours access, offer automated billing, have easy loading and unloading, and have convenient hours. Further, the facilities were clean. It was great that they have an alarm and camera system, are in a safe neighborhood, and have good security procedures. It was great that they have low humidity and have wide aisles. I have been using this specific location for several times. And if I need to store my belongings again I will come back to Storage West on Princess View over and over again. I love their service: very helpful, friendly, professional, fast, responsive. Managers Lisa and Michael are great people with integrity. I highly recommend this facility.
The managers there are very helpful. I had a difficult situation, and they smoothed it out for me. I got exactly what I wanted. I would recommend them to all my friends & family
This is the first time I had my personal belongings stored. I chose storage west because it is just one block away from our community. I never realized that having storage west would give me a very good experience. John and Kathy treated me like family. They are helpful and attends to my needs. I would highly recommend this facility and will use its services anytime I need it.
John and Kathy are superior sustained and noteworthy performers who maintain the 4S Ranch Storage West at peak operational fitness and customer service skills are stellar. This facility consistently exceeds the pinnacle of my paradigm of expectations. Highly recommend to all potential clients. Semper Fi and VRS
John is great. Went above and beyond in answering my requests. The place is clean and dump site is always open. I have had no,problems.
The facility is spotless and the staff is truly exceptional! There can't possibly be a better place to store your belongings.
We have stored here for years. Always clean. Always someone in the office to assist us. Always friendly and ready to go the extra mile for us. Daniel and Helen are the best and I wouldn't go anywhere else! Rates are sometimes higher but the staff and clean property makes up for it!
Excellent service. Helped me a lot and were very professional. Had a conversation Helen on the first day and I can say that she is a humble and a sincere person. She is also patriotic, which is a plus.
Used them two separate times! Love the location. Love the price. And the staff is incredibly friendly!! Will only use Storage West from now on!!! :)
Storage West is the best. We have used their facilities on several occasions, and we always find the spaces very clean, and the office staff are exceptional. They have a very well trained and customer related staff, and I look forward to using their facilities again in the future.
Very friendly Staff and very clean storage facility.
Excellent all around experience with this facility. Prices are competitive and the customer service outstanding. Misagh went above & beyond to accommodate my needs. Would not hesitate to use this facility again and definitely will recommend them to family & friends. Thank you for the hassle-free storage rental experience.
I am most pleased with the services offered at Storage West San Marcos. The facility manager, Misagh Samadi, is professional and efficient. Benefits offerd and responsibilites needed on my part were clearly explained. I look foward to secure and safe storage in a well layed out facility. Thanks again for a comfortable sign-up process.
The layout of the complex is nice as all outer units, but everything I put into my unit got dirtier an dirtier every time I visited the unit, guessing they use blowers to clean the lot as the items closest to the door like my tvs and paintings are ridiculously filthy now, I recommend an old towel at your door to block. That and the rent increased one week after inquiring about a larger unit and them realizing I was at a lower rate than current rentals, as a year long patron it's called loyalty pricing, i probably would have stayed there another year or two otherwise but now I moved to another facility...sure this won't be added so guess fyi for your company...
You will not find a better storage unit in the area. Lucy and staff are so helpful.!! The property is very secure and well maintained. The prices are great. This is the place you're looking for, your search is over..!!
The brothers that manage this location are slathered in awesome sauce. They both and whomever hired them deserve a substantial increase in pay. In a world where corporations are people, money is speech, and people are brands, they defy all of this daily with the way they mamage this location. And no, I'm not their mom.
great storage,very nice workers plus owners
Best in the west..
Jackie and thomas are awsome managers we have bern with them for a few years now.
Very professionally and well run facility. Neat and very clean units, with nice and friendly management.
We cannot say enough great things about George and Susan! They have been amazing to us the five years we have stored our RV with them. We would highly recommend anyone keeping their RV here as George watches them like his own, and provides the best service and security possible! They deserve a raise --they are so amazing! George and Susan are TRULY THE BEST! Cheers to great service and honest people!!!!
George & Susan Perez are very professional and helped us in every way. Glad to do business with them.
I had an overall good experience storing my household items here and everyone i came in contact with was lovely with the exception of Sally. She made it perfectly clear from the beginning that she was not happy to help me and because her manager was on vacation she insisted i come back another day, even though i told her it was a 3 hour round trip for me. After dealing with her, we wished we had just left and come back. She was terribly rude and insulting to my friend, she lectured us extensively for losing our key, and made sure we knew that she was not going to make it easy for us to rectify our situation, even though we were doing our best to comply with the company policy. She continued to be snarky and rude the entire time we were in the building and made us feel as though she thought we were fortunate to be there in the first place. I'd say if you come when Sally isn't working you'll probably have a wonderful experience. It certainly isn't typical of Storage West.
Storage West Response:
Thank you for the review Natalie. We're glad to hear you had a good experience overall, but sorry about the poor customer service you mentioned. You are very right in saying that this isn't typical of Storage West. We appreciate you letting us know what happened. We'll be looking into the situation.
While it is dead, or dying elsewhere, CUSTOMER SERVICE is alive and thriving at Storage West on Boulder Hwy. I used them to store a large 5th wheel trailer and household goods. Whatever questions I have had regarding their services or facility have been responded to quickly and professionally. Storage West is not the "cheapest" storage in town, but knowing $80K of personal property is safe and secure at their state of the art facility gives me piece of mind; which is well worth the few extra dollars. I recommend Storage West to anyone looking to store and secure their property.
Beats the competition hands down. Contract takes minutes to prepare. I liked the convenient auto pay with credit card. There was ample room on the property to load and unload and the use of the free truck for a local move proved to be the top selling point. This is the second time I've used them this year and I highly recommend Storage West to anyone who requires additional storage.
John n Julie are the best.Very friendly their to help with anything,if they can.John pretty social guy.On the job and ready to assist you.Very clean n well organized place...they go that extra mile so to speak....Two thumbs up.
Julie and John are exceptional representatives for the company, truly assets. They are knowledgeable, professional yet gracious and helpful. I will refer anyone looking for storage to this facility due simply because of the courtesy and helpfulness of the personnel.
John & Julie are the best. They went out of their way to find a storage unit which best suits my needs. They are very resourceful, professional and most pleasant to deal with. John is always roaming the grounds to make sure our units are safe. I love that!!! Gives us peace of mind. I also noticed how clean the grounds are kept. Very impressed!!! Thanks John & Julie!!!! I will refer all my friends and family to this location.
I have stored my good at this location many times since it opened. This time was as smooth a transaction as all of the others. Mike knows the business and the facility. He makes maximum effort to keep the clients happy. He would not let me move in to my new spaces as he advised me that it was not clean enough for his and the companies standards. Highly recommend this facility and their manager Mike.
Mike is a most ignorant-behaving man! I gave notice of moving out of a storage unit 2.5 weeks in advance. It was going to be one day early of the rent that was paid in advance and I told both Bea and Jennifer not to worry about the one day. They were very nice and accommodating. The storage unit was being rented my 83-yr-old mother-in-law, so I was handling the call for her. I was calling from PA, my 25-yr-old son from FL drove to Vegas to unload his grandparents' storage unit into a 26' Penske truck and move them to Oregon. When I received an email statement that my mother-in-law was being charged for another month, I called to settle the situation. Mike told me 4 times that he didn't know when the unit had been vacated, and that he had just found it empty. That was 2 days after it was vacated. He was basically calling me a liar, as I told him the day it was vacated. He even finally looked up the email he was sent 2 weeks earlier regarding same unit, and had never read, stating the date of the move. He even read it to me over the phone! He charged for the same day he found the unit empty, even though it was obviously vacated before that day. It is not the $9 overpay, but the extremely unreasonable and poor attitude of Mike that would cause me to highly recommend you FIND ANOTHER STORAGE LOCATION to store your belongings.
Storage West Response:
Hi Diane, we're really sorry to hear you didn't have a good experience. This is not typical feedback for us, customer service is usually something we really pride ourselves on. It sounds like we missed the mark with you though. Thanks for letting us know about your experience. We really take comments like yours seriously and will aim to improve.
I have been a customer for a few years now; these guys are great and have always been there when I needed them no matter the issue big or small they resolved it quickly and professionally.
Everyone I encountered at the facility was extremely polite and helpful. The facility is well maintained and gave me an overall feeling of comfort and confidence in the well being of my belongings.
Thank You Robert for your superb service and professionalizm in helping me with my storage needs my experience at this super clean facilty was easy peasy...
I've been storing my belongings here for more than three years. Always great customer service. Any time I needed help with something, I got it right away, with no questions asked. I highly recommend storing your belongings here. Thank you for everything.
Excellent service! Amazing facility and amazing employees. We appreciate everything that you do for our charity, every year! Highly recommend!
I usually never take the time to review a business but Laura and Kevin are two exceptionally good people. Every time I go into the office or talk to them on the phone, I always receive exceptional customer service. Laura is one of the nicest people you ever want to meet. Too bad there aren't more people in the world like her. She is always been accommodating and courteous to me whether in person or on the phone and so is Kevin. I would highly recommend this facility. I have been with Storage west for 4 years and have nothing but great things to say about it.
Everyone was very helpful at Storage West. The facility is super clean and looks safe. I felt good about storing my mom things and there was no problems.
Leaving Las Vegas after a few years and therefore Storage West. Annette and Larry have been a joy to work with and always went beyond the expected to make my storage experience a great one. I kept a motorcycle with them and they were very forthcoming in arranging access to the shop etc. with minimal fuss.
Annette and Larry were wonderful to work with. Everyone was very pleasant and friendly. The facility was clean and secure. Should I need storage again, I'll be back. Thank you!
Larry and Annette are wonderful, helpful and always have a smile for you!
Friends for the past 5 years outstanding service if theirs an issue or problem it will get solved in the best way possible. Being away from home and no communication knowing your valuables are taking care of till they get of hold of you is a piece of mind.. Priceless.
I've had my unit for almost 2 years now. The service at this location is way above and beyond. The best customer service I have ever received.
I just moved my stuff out of this facility and I wanted to thank Chris and Judy and StorageWest Craig Rd for an excellent experience. Chris and Judy are first class nice people who run an immaculate and ease to access facility. From my first phone call to my final move out there were no surprises in the paperwork, fees, or terms of the rental. The monthly email invoices were also very helpful. I am very happy Storage West was there for my needs and I give them my highest recommendation.
I absolutely enjoyed my entire experience here! From the beginning when Marisela Arceo showed me several units, working up the paperwork, getting info, paying my monthly bills - it was a smooth and seamless process. Marisela was delightful to work with and I appreciated her patience, her knowledge and how efficiently she handled my account. Marsisela is a great promotor of your facilities and I will not hesitate to recommend and if needed, use this place again! Thank you for a job well done!
The unit I was shown was dirty. The building that are air cooled smells very bad! I will store my items in a clean safe storage facility NOT HERE!!!!!!
Storage West Response
Thank you for taking the time to let us know what happened, John. We're really sorry to hear there was a smell when you came in. We don't smell anything now, but we'll have to keep an eye out for that. We also definitely regret you being shown a dirty unit. That really isn't like us. We pride ourselves on cleanliness, so again, please accept our apologies for this experience.
just been taken good care of
Storage West has the best staff and an excellent choice in your storage needs. I wouldn't store my things at another location. Great service!
I stored here for a short time to sort out some things in my life and let me tell you what a GREAT experience it was!! The property was always clean, the bathrooms were always spotless, merchandise in the office always stocked and well placed. The manager Lisa was always kind and helpful, on top of everything!! She sends out email reminders to save you money on any late fees in case you've forgotten (so helpful). Every employee I've delt with was always kind and helpful!! If you're looking for a safe, clean, secure storage facility to put your belongings...LOOK NO FURTHER, THIS IS THE ONLY PLACE YOU NEED!!!
Thank you all for a fabulous experience :)
I have rented from this facility numerous times. Unfortunately there have been 3 different managers ever time I went back BUT each and every one of them have been excellent. The last one we have dealt with her name is Lisa. She is great. Property is always clean. Never have I had any issues with bugs coming in the property or leaving. If u r ever looking to rent. I HIGHLY RECOMMEND THIS PROPERTY.
Joe and Phyllis were friendly and helpful. Safe, very clean, well lit units. I highly recommend Storage West.
Everything was very clean and everyone was always nice to work with if we had any questions.
I've moved several times over the past few years, and the service here is top notch. Phyllis, Joe and Sally are friendly and do a tremendous job outlining the various features, operations and rules of the facility. One will find the site safe, well-lit and well-maintained.
Moving is never an easy job, but StorageWest helps make it much easier.
Amazing great CLEAN PROPERTY HAD IT FOR A FEW YEARS NEVER A PROBLEM W/THE PROPERTY AND AMAZING customer Service
When I have found I needed to get a storage unit I have always come here! I have found Management and others in the office to help out with what I needed! Everyone has always been friendly and professional! I will always come back here! I recommend them highly!
Perhaps, Tiffany Pinkard was referring to me being unhappy as a 3 year+ tenant of Storage West and received a 27+% rental INCREASE in my rent with NO increase in services! Further, when I went to pay as I had routinely done with the prior manager - Lisa Daniels - and the manager who preceded Lisa, I had NO problems and was NEVER charged a late fee when technically late! Charles - the NEW manager - wanted to charge me a LATE fee and a LIEN fee - over $60 for a $27.80 5x5 rental only13 days late! I have paid my rental technically LATE 17 months out of 36+ months and have NEVER been charged a LATE fee! Including just a month ago - I paid my rent on 1/23/16 with NO LATE FEE! Until Charles! I tried to pay on 2/17/16 and Charles said I owed a $10 LATE FEE plus a 27% in rent increase! Further, Charles LIED to me that NEW 5x5 rentals had to pay MORE than his 27% INCREASE in my rental! The Storage West website on 2/27/16 reveals that Charles LIED to me on 2/17/16 on the phone and 2/25/16 IN PERSON in front of Tiffany Pinkard, apparently! FYI - I could rent the SAME space for LESS money TODAY IF I entered into a NEW lease! How does that make sense? FYI - Charles is NOT Lisa who was a competent excellent manager for Storage West! Beware of Charles! He doesn't listen and doesn't seem to understand the fundamentals of good business practices! Incompetence has its price in business and in life . . .
Storage West Response:
Hello Gary, we're really sorry that you've been disappointed with the cost of your unit rental. There are a lot of factors that go into setting our prices. We are really focused on the value our services provide. We appreciate your feedback and apologize that you weren't satisfied. It's impossible to please everyone but we sure wish we could. Thanks again for your comments.
Staff was very professional. Charles was dealing with a difficult customer and handled it very calmly and professionally. Linda was all smiles and very pleasant and welcoming. Facility is very clean and convenient.
I want to compliment one of your excellent employees, Lisa. She went to great lengths throughout our business relationship for more than a year. She is the person you would want to always transact with because she has every aspect to provide a very great customer service. Lisa is just simply the best and would recommend this storage facility just because of her.
I had to visit Storage West probably about 6-days out of a 7-day week. I had just accepted a job offer and they needed me there within a week and a half. Noel, is by far the MOST OUSTANDING, HELP AND PROFESSIONAL young man that I have ever come in contact with in a customer service position. I was completely stressed and he absolutely reduced my stress level about 80% once I came in contact with him. Anything that I couldn't work out, he assisted and really made my quick move a huge success. Overall, the storage was nice and clean and I could not have chosen a better place. I will RECOMMEND ANYONE to Storage West and trust me if Noel is working, you will not be disappointed. Thank you Storage West for hiring Noel. He is a GREAT representative for this company.
Great people, great property, great building. Highly recommend!
Great experience. I have had many storage units all over the country and this was by far among the top of them all. The managers are nice, friendly and amazing accommodating. They were more than helpful and willing to do what it took to make it a great experience. The facility is nice and well maintained. The flat bed carts they provide were a life saver!!!!
It's an honor to be the first to write a review since we were their first customer! Last May we were moving two daughters home from college and needed a unit close to our home while they looked for a place in Houston to live. We kept watching this storage facility as it was being built and it looked so nice and was close to home. It was not quite open but we took a chance and walked in the office where we were greeted by the manager, Krystal Cooper. We asked if they were open yet and her response was, we are now. She was awesome! They weren't due to open for another week but she was willing to allow us to go ahead and rent a unit in order for us to move all of our girls things straight into the unit. It's been a pleasure renting from Storage West Cinco Ranch for almost one year now and we highly recommend the facility!
Crystal did an awesome job with providing us the information we need about renting out a storage unit. She took the time to walk with us around the complex and answered all of our questions. She was very professional!!!
Crystal and Autumn were awesome. They were both very informative and explained how their facility operated. Crystal walked me through the facility over to my unit and explained they have a moving truck available if needed. The sign up process was fast and easy. The next day when I got all my items in storage I noticed the locking device on the door was defective. I notified Autumn and she grabbed some tools and a new locking device and within minutes had replaced the old one. Every time I go in they are so helpful and alwasys with a smile. Terrific customer service. Thanks Ladies!!
I love this place. The staff was friendly. Crystal McDonell made me feel really special and she was cheer captasin. I love her. Need a storage go see Crystal.
Just rented for the first time and it was a seamless, terrific experience. The staff are wonderful - thank you especially to Latasha and Paula! You ladies are professional, helpful and really care about the customer! This is a great addition to the Heights neighborhood!
This is a very nice, clean storage facility with a convenient layout. Latasha was extremely helpful in getting us set up with a storage unit.
It has been great.with with 11 kids and so far 17 grandkids and being disabled my self big money is a blessing!!!