Eric and Christy (the managers) are genuinely some of the best people I have met in my life.
They run a great business. Clean facility, very helpful, knowledgable and respectful, they truly blew me away with what good service means to them.
Thank you for everything!
Kristi and Eric were nice and helpful. The property is clean and run very well.
We just needed a temporary unit for a couple months and this place is great! Great prices, the managers are SOOOO friendly and helpful with any and everything you need, and we even got to use their moving truck for free!!! We've had other storage facilities in the past and this place far exceeded our expectations on all fronts! We HIGHLY recommend using them for your storage needs. We had one of the biggest units and the price is unbeatable, even got half off the first month! We will DEFINITELY use Storage West in the future!
Excellent customer service - Always willing to give the best deals. They even came to my unit to help me with my lock problem with no charge. I've found them to not only be helpful but the most reasonably priced in the area. To go some where's else is to throw away your money and security.
Excellent customer service - Always willing to give the best deals and never have had an issue with getting into the facility. I've used this storage company for over a year and transferred from another unit to a larger one with no complications.
We just rented a unit and the garage door didn't work properly. I let the manager know and they fixed it right away. The door works much better now and it's easy to open and close. Thank you for giving such great customer service!
I have had a unit with Mike and his associates for a few years now. He has helped me out in several different ways. I travel for my job so I have had storage units all over the country. Storage West and Mike are the best.
Mike and everyone else in the office are the best, you guys all rock and I love my storage unit. Everything on the outside is very clean, and they love handing out water to anyone to drops by. I recommend this storage place to everyone I know.
Very friendly staff. Convenient location. No complaints. Would definitely use them again.
My exp. with Storage west,was a very plasent exprience to say the very lest.Everyone working there always simmed to get out of bed on the right side, because evryone was so friendly and helpful. If th time ever came again that i needed a sstorage i would not have a problem chossing Storage West. I cannot forget how they took time to call and tell me that my lock was on the door wrong and would i come and fix the problem.And my storage was down a hall way where i could have buglerrized and knowone would have known.I still cannot figure out how they even found it,but i"am glad they did,My hat goes off to them for even finding it.
Excellent facility. Competitively priced. Clean. Very friendly and helpful staff. I like that they have 24 hour security that lives on site. They go to every unit every night and check the locks to make sure all is secure. I know this because when I was living in California my mother went to my unit to get me something and locked my unit in the open position. The staff called me immediately. They put one of their locks on my unit until my mother could make it down the following day to secure it properly. Could not have been more happy with this storage place.
We are a busy doctor's office that has used this facility for many years. Even though we are upgrading to electronic records there are many records that we have to keep. This facility is secure, clean and easily accessible. The staff is always helpful and courteous. I have never had an issue and if I did, I am sure they would be right there to help me out.
My wife and I have utilized a storage unit at Storage West on Grey Road in Scottsdale for over 10 years. The facility, storage unit and services are impeccable. The facility is very clean, well maintained and has the appropriate equipment to help storage-users move their items onsite. We have and continue to enjoy the facility and the services provided by management.
Tom Campbell, Facility Manager, does a superb job as manager. He is very knowledgeable and helpful. We appreciate his hard work and warm, friendly attitude. Clearly, he is a valuable asset to Storage West business.
All and all, we highly value and recommend Storage West on Grey Road in Scottsdale, AZ.
I agree...they increased my unit 2 times in one year...but I have two guy friends who have been there for over 7 years and NEVER had ONE increase....
Great service and flexible hours of operation etc.
When I sold my home & needed a place to store my belongings I went to SW McCormick Ranch. From the moment I met the Facility Manager, Annette, I knew I was at the right place. Annette was friendly, professional and knowledgeable. She immediately made me feel comfortable with my decision to store my belongings at SW McCormick Ranch. The facility was conveniently located, it was clean, and the prices of the storage units were competitive. Most importantly, the facility was secure. I highly recommend SW McCormick Ranch.
I have rented from Storage West before.. back in 2001. But, I have to say I was very pleased with Henry... the way he took care of my storage and truck issues/needs.. thanks Henry.. you deserve a raise my friend...
Henry of storage west was very nice. We signed up right away and were serviced with a free moving truck to move all our furniture. Thanks Henry.
Omg Henry was like a neighbor next door, so friendly and helpful. His recommendation to Ray, my boyfriend, and I were on point and we felt like we'd made a friend. Thanks for everything!!!
Really? This is a gem in Scottsdale. Very friendly, clean, full service and Leslie kind and understanding. What a great experience for us. For six months, and excellent service. No doubt. Thank you so much!
Leslie is really great to work with...kind and understanding...the facilities are clean and in a great neighborhood. Safe
My experience renting a unit from Self Storage Scottsdale Airpark has been a smooth transition. Many thanks to Manager, Lance Miller, for his continued professionalism and assistance.
I initially chose Storage West for it's convenient location and after meeting Mike and Gwen I instantly knew it was the right place for me. The pricing is more than competitive, the security is top-notch and the facility is clean and well maintained. Mike stresses a family atmosphere that made me feel comfortable and secure about storing my valuable belonings.
Mike and Gwen are FANTASTIC! I'd highly recommend Storage West (Bell Rd) for your short-term or long-term rental needs. The team at Storage West made out relocation simple and I felt comfortable immediately working with Mike. You can't go wrong, great mgmt, strong security and buy far the best pricing in Scottsdale.
I am renting my 3rd unit from Mike and Gwen. This time I really needed a unit a unit further west in town...but Mike and Gwen are so amazing to deal with I came right back. I would highly recommend them especially and their location is run better than any storage provider that I have ever dealt with. I will use them again and again...especially as long as they are there. Thanks!
The experiance of moving is very stressful! To walk in and be greeted in a most pleasant and friendly manner is just joyful! The Parks are awesome - the facility is always clean!
Thank you both for a very pleasant storage experiance!
I would highly recommend your place to anyone!
Great experience! Jennifer and Jerry are so pleasant and welcoming every time we visit. The storage space was clean and certainly ample. They are the best storage facility I have ever used and have no hesitation in recommending them.
I want to say that the minute i walk in the door at Storage West in Surprise AZ Jennnifer and Jerry Parks treated me like an old friend they are the most kind, friendly and professional business people i have ever met and i would refer Storage West in Surprise AZ to anyone in a heartbeat.
Storage West is the place to store your belongings. Connie was such a sweet customer service manager. She listened intently to my needs and showed that she cared about the security of me and my belongings. Everything was explained to me in detail, I didn't have to keep asking questions constantly. The whole experience made me feel like I was back home with family members. I didn't have to spend a long time in the office, I was taken care of quickly and efficiently. I would definitely recommend Storage West to anyone seeking a storage area.
Connie - once again an outstanding service by your team. We will certainly be back again next spring seeking summer specials :)
Take care and have a great rest of the year.
Storage West has been a great place for our ASU student to store his personal items for the past two summers. All of our interactions have been smooth and trouble free. I would highly recommend Storage West.
Just rented a unit from Tiffany today . Stopped at public storage just down the road and knew I wouldn't rent there . Left and saw storage west and stopped . As soon as I entered the office I knew I was in the right place. Tiffany was the greatest ! Very clean , well kept , and personality that tops all!
Tiffany and the team at Storage West Val Vista Lakes are awesome! Clean, well managed, safe and secure facility and great people to do business with. Highly recommend.
I really enjoy my whole experience with Storage West. The streets in the facility are always well maintained and even the inside units are very clean. Most storage places are the same however what really makes this place the best is the AMAZING customer service that we receive from Tiffany. She is beyond helpful, and you can really tell she loves her job. She always has an answer or can get it in a timely matter and let me tell you, we have had a lot of requests and questions! Tiffany definitely deserves a kudos kudos kudos!!!!!!!!!
Michelle was very helpful on helping me pick the right size unit i was very stressed out when i went to see her. She very helpful she eased all my worries away . I will highly recommened Storage West to any body looking for a storage unit
The manager is awesome! She's patient, helpful, and very personable.
Hi Sandi, Dave Robbins here, L & N Linen. I did move into our corporate offices, turning the running of the day to day over to Tracy Nowakowski and my son, John Robbins. I enjoy the weekly news letters, you are always mentioned as Sandi , Storage West, donating a gift. Always enjoyed your friendship. Dave Robbins
I agree with all of the 5 star comments with one exception. By reviewing other self storage locations Storage West is no longer price competitive. I have been with Storage West for over 6 years with automatic payment from my bank account however $142.95 is just too much. I applaud both Gary and Sandy for excellent service and I am sure the pricing is directed by the upper level of Storage West. Thank you Gary and Sandy
Storage West Response:
So glad to hear you've received excellent service from Gary and Sandi. Sorry that you have been disappointed with the cost, though. There are a lot of factors that go into pricing, we are really focused on the value we provide. We really do appreciate your comments. Thank you so much for your feedback.
I had a really bad experience with Storage West. We checked out on 9/7/15 on 9/28/15 we got a letter we owe $89. These people here said I will get my stuff auctioned off. There's nothing in there. Go ahead. The manager told me my credit would be affected. Good luck here people. I will take this to the news media. Zero rating for these guys. I will never use Storage West again
Response from Storage West:
Thanks for providing this feedback. We’re sorry you didn’t have a good experience with us. Please allow us to contact you personally so we can discuss this.
Nice people here
The process was speedy and simple. Christine and Channette were great and very friendly. The facility was clean and inviting.
You never know what to expect walking into a storage facility you've never been to. Quality customer service is so rare in the industry. Here, it is amazing. I can't recommend them enough. Christine, the manager, is fantastic. The place is great, perfect for me.
Amy & Jennifer are both friendly and efficient. The folks who work here go above and beyond to be helpful in every way!
Convenient, easy access, very well-kept facility. Marvelous customer service. Very personable and accomodating. Made the extra effort to ensure I was not inconvenienced. Highly recommend this facility.
The facility was very clean convenient all necessary locks were made available for a price a $79 unit ended up being $129.00. The young lady that check me in. Was nice enough the women that checked me out didn't smile or even. Give me eye contact. I would go back only because it wad clean, and close.
The facility was clean and well maintained. The managers and employees were extremely helpful and accommodating. I kept my stuff in storage longer than planned because I knew it was safer in this storage facility than it was in my new home.
Tim and Jenny have the best customer service. I'd recommend anyone to come to this location they won't be disappointed.
Amber was great while we needed storage,
very clean and my questions answered
thanks so much
clean facility, Amber and George are very helpful and nice. I had 2 million questions and they were great at answering. Amber took the time to go over the entire contract and she explained every little detail. Thank you guys; I will recommend you to anyone that is in need for storage.
I was greeted by Amber at the front counter, she showed me the available units I was interested in, she is very knowledgable about the units and answered all my questions. very proffesional i will recommend this facility because of her and the cleanliness of the place.
ive looked for storage in past but this one is the best . it is the cleanest and quality personel is second to none. Michelle the mgr. is excellent and a real people person.
The manager is always friendly and the property is ALWAYS clean and the office is inviting.
as a person that has rented at other storage facilities before , I am most impressed and happiest I have ever been by renting a unit at the Storage West Fullerton . the facility is by far the cleanest and most well kept of any storage business I have stored at . The manager Michelle and her staff are always helpful and friendly . I will recommend Storage West to my friends and family.
Very convenient street level storages. Carlos and Eva are jewels helping in every way, including the free moving van! Thanks so much.
I rented a unit here for a little less than a year during a transitional move from Canada. Carlos & Ava were so helpful in assisting me to choose the right sized unit, reserve it for me until my silly moving company finally made it across the country, and then made sure I was paying a far and competitive price for the duration of my rental. Conveniently located and accessible, I highly recommend this place!!!
I have been renting at SW for over 3 years. Why? Carlos and Ava are awesome! They are friendly, helpful, and great at helping people to get what we need and want in quality storage services. Thank you, Carlos & Ava!
The storage facility is clean and safe. They offer prompt pick-up services which is great! However, they're super rude to customers and do nothing to help with problems related to pick up etc. Never call them unless you want to be shouted at and receive a careless attitude.
Storage West Response:
Glad you liked the property but so sorry to hear that you've had a poor experience. This is very unusual for us to hear. We would really appreciate it if you contacted us to let us know what happened. We've discussed your comments with our staff and we can't recall a situation like the one you described and it's certainly not the kind of service we usually provide. Please get in touch with us so we can talk about this.
I was thrilled to find Storage West. The location was great for me, as it was close to the area I was moving from, so it made the move go so much faster.
The staff was so plesant and eager to assist me with whatever questions or concerns I had.
The unit is reasonably priced, and we got a free truck. We couldn't have asked for more. I will certainly recommend them to my family and friends, for their storage needs.
Great facility! We needed summer storage for my college student's stuff. The facility is close to UCSD and hotels. The staff are efficient and nice. The facility is clean, neat, and safe.
Great prices,Jeff is very helpful and knowledgeable.when your stressed and moving it is very nice to feel welcomed and treated with respect. Thank you storage west,big big help!
Excellent customer service far above any storage facility I've used over the my 18 years in the military. This is my 2nd time using this facility and I as long as I am stationed in this area, I will continue to use this one if I need storage and I'd gladly recommend it to anyone needing storage. Thanks again to the staff.
I have been a customer of this Lake Forest Facility for nearly TEN years. The staff is great !! Brian is the man to talk to if you need anything. Rest assured you will be satisfied. This storage area is clean and secure. It's wonderful to see a local storage place managed very well year after year. Thank you.
Sue is the best! The facility is very nice and clean.
Storage west is amazing!! Sue went out of her way to help us!!! We would definitely use them again. Customer service and the facility are both 5 Star 😊
Great Facility Sue is very customer service orientedand very helpful along with the other staff
Very nice staff and clean facilities! Will come back!!!
Been with this facility over 10 years. Terrific service.
Been renting space since my husband left for his first deployment in 2014. Place is very good to us, besides bumping up the price a bit.Its been nothing but a second home to our items while we are away.
My storage unit was broken into and thought I was OK since I purchased their insurance coverage. Boy, was I wrong, its been months and many follow ups with their staff and no check. They keep dragging their feet like they are hoping I will give up and move on. Store your stuff somewhere else. They also did not have security cameras that covered all their spaces so there was not video of the theft for the police.
Storage West response:
Thank you so much for letting us know what has happened, we are very sorry about this delay. We have identified the issue and have taken the necessary steps to get your claim processed. We have recently experienced issues with emails being rejected, so your settlement agreement was not received on our end. Now that we are aware of the problem we are glad we have been able to work with you to get the necessary documents processed and your claim will be paid. We apologize for the inconvenience and we appreciate you communicating with us so we could remedy the situation.
All these positive comments about Jennifer and Jake are absolutely true! Jennifer treats me like I'm her best friend, in regard to helping me with my needs. She made sure I had everything I needed and she follows up with anything she things would be helpful to me.
ROBIN GADLIN and LINDA BARNES are absolute angels! They thought enough of me and that was enough for me. My appreciation for them and the work they do is immeasurable!
Great start up, nice clean environment, just a bit expensive for a sm unit.
Very nice people running the office. I appreciate the time they took to cut off my lock because I lost the key after only 3 days of renting. Oops
These guys were great. Awesome pricing, easy to work with and very accommodating. If I ever need storage again I will definitely come back here.
Phil, the manager of my facility is on-site, friendly, helpful and professional. When I had consolidated some of my belongings, he broke down and disposed of my empty boxes and even refused a tip for doing so. Great customer service!
Phil is the absolute BEST!!! He's an amazing and helpful employee, and it's great to know he's there if something goes wrong. I've had storage there for over 10 years, and I can highly recommend it!!
I really appreciated that they have after-hours access, offer automated billing, have easy loading and unloading, and have convenient hours. Further, the facilities were clean. It was great that they have an alarm and camera system, are in a safe neighborhood, and have good security procedures. It was great that they have low humidity and have wide aisles. I have been using this specific location for several times. And if I need to store my belongings again I will come back to Storage West on Princess View over and over again. I love their service: very helpful, friendly, professional, fast, responsive. Managers Lisa and Michael are great people with integrity. I highly recommend this facility.
The managers there are very helpful. I had a difficult situation, and they smoothed it out for me. I got exactly what I wanted. I would recommend them to all my friends & family
Wonderful team management! I strongly recommend this facility because of the support and attention you will receive here. Awesome! Thank you Lisa and Michael!
This is the first time I had my personal belongings stored. I chose storage west because it is just one block away from our community. I never realized that having storage west would give me a very good experience. John and Kathy treated me like family. They are helpful and attends to my needs. I would highly recommend this facility and will use its services anytime I need it.
John and Kathy are superior sustained and noteworthy performers who maintain the 4S Ranch Storage West at peak operational fitness and customer service skills are stellar. This facility consistently exceeds the pinnacle of my paradigm of expectations. Highly recommend to all potential clients. Semper Fi and VRS
John is great. Went above and beyond in answering my requests. The place is clean and dump site is always open. I have had no,problems.
The facility is spotless and the staff is truly exceptional! There can't possibly be a better place to store your belongings.
We have stored here for years. Always clean. Always someone in the office to assist us. Always friendly and ready to go the extra mile for us. Daniel and Helen are the best and I wouldn't go anywhere else! Rates are sometimes higher but the staff and clean property makes up for it!
Excellent service. Helped me a lot and were very professional. Had a conversation Helen on the first day and I can say that she is a humble and a sincere person. She is also patriotic, which is a plus.
Very friendly Staff and very clean storage facility.
Perfect location with an attentive staff that listens to your needs and assist you in selecting the best storage option. The facilities are clean and monitored regularly for safety. This is my second attempt at college storage during the summer months and my final selection. If you have a student with storage needs at the University of Redlands look no further, this is the place. Just save a spot for me👍
7/5 Could not be any happier or satisfied with the facility and MOST of all management. Super Nice Couple... YOU GUYS ARE COOL.
Excellent all around experience with this facility. Prices are competitive and the customer service outstanding. Misagh went above & beyond to accommodate my needs. Would not hesitate to use this facility again and definitely will recommend them to family & friends. Thank you for the hassle-free storage rental experience.
I am most pleased with the services offered at Storage West San Marcos. The facility manager, Misagh Samadi, is professional and efficient. Benefits offerd and responsibilites needed on my part were clearly explained. I look foward to secure and safe storage in a well layed out facility. Thanks again for a comfortable sign-up process.
The layout of the complex is nice as all outer units, but everything I put into my unit got dirtier an dirtier every time I visited the unit, guessing they use blowers to clean the lot as the items closest to the door like my tvs and paintings are ridiculously filthy now, I recommend an old towel at your door to block. That and the rent increased one week after inquiring about a larger unit and them realizing I was at a lower rate than current rentals, as a year long patron it's called loyalty pricing, i probably would have stayed there another year or two otherwise but now I moved to another facility...sure this won't be added so guess fyi for your company...
You will not find a better storage unit in the area. Lucy and staff are so helpful.!! The property is very secure and well maintained. The prices are great. This is the place you're looking for, your search is over..!!
I would highly recommend Storage West for short term or long term. My storage unit was kept safe and clean. Lucy was helpful and friendly!
great storage,very nice workers plus owners
Scripps Ranch Blvd: Safe, clean, with helpful managers
Jackie and thomas are awsome managers we have bern with them for a few years now.
Terrific, Clean ! storage. Great hours. Jackie is very helpful.One time I was up to five storage units..down to two storage units.Think George Carlin's iconic piece "Stuff."
We have been renting storage for over 5 years and I would like to say that we had the best experience renting at west Ann road storage in North Las Vegas . George and his Whife were absolutely amazing with Us . Honestly the best and nicest people ever . Thank you very much for everything and making this moving situation easier than I ever thought .
These folks are very pleasant. Susan kept in touch regarding the availability of the unit as she had another customer that had reserved the unit before we did. The customer elected not to take it and we were promptly called. George helped me with parking my fifth wheel, first time having to back up. I would highly recommend this storage facility to anyone.
When my wife, Carole and I first contacted George & Susan, we were in dire straits because we had just rented an RV space at your Pecos location on April 7, 2016. The problem was, the 'covered' RV spot was not tall enough to fit our brand-new 41 ft RV. While driving all the way home, Carole called the Ann Road location, George said he had a space for us (uncovered) and I could come right over. George helped me park the RV and made everything right for us. We have enjoyed our stay at the Ann Road location and felt very secure that our RV was not going to be broken into, like it had been in previous RV storage locations (neither were Storage West locations). But, we still wanted 'covered' storage for the RV to protect it from our extreme heat here in Vegas. Just this last month, one came available and we took it. We will always recommend Storage West, especially the Ann Road location. We will miss George and Susan.
While it is dead, or dying elsewhere, CUSTOMER SERVICE is alive and thriving at Storage West on Boulder Hwy. I used them to store a large 5th wheel trailer and household goods. Whatever questions I have had regarding their services or facility have been responded to quickly and professionally. Storage West is not the "cheapest" storage in town, but knowing $80K of personal property is safe and secure at their state of the art facility gives me piece of mind; which is well worth the few extra dollars. I recommend Storage West to anyone looking to store and secure their property.
Beats the competition hands down. Contract takes minutes to prepare. I liked the convenient auto pay with credit card. There was ample room on the property to load and unload and the use of the free truck for a local move proved to be the top selling point. This is the second time I've used them this year and I highly recommend Storage West to anyone who requires additional storage.
The managers are very friendly and helpful. Joe makes you feel right at home.
Julie and John are exceptional representatives for the company, truly assets. They are knowledgeable, professional yet gracious and helpful. I will refer anyone looking for storage to this facility due simply because of the courtesy and helpfulness of the personnel.
John & Julie are the best. They went out of their way to find a storage unit which best suits my needs. They are very resourceful, professional and most pleasant to deal with. John is always roaming the grounds to make sure our units are safe. I love that!!! Gives us peace of mind. I also noticed how clean the grounds are kept. Very impressed!!! Thanks John & Julie!!!! I will refer all my friends and family to this location.
Julie and John are awesome
Easy check in and explained everything
I have stored my good at this location many times since it opened. This time was as smooth a transaction as all of the others. Mike knows the business and the facility. He makes maximum effort to keep the clients happy. He would not let me move in to my new spaces as he advised me that it was not clean enough for his and the companies standards. Highly recommend this facility and their manager Mike.
Mike is a most ignorant-behaving man! I gave notice of moving out of a storage unit 2.5 weeks in advance. It was going to be one day early of the rent that was paid in advance and I told both Bea and Jennifer not to worry about the one day. They were very nice and accommodating. The storage unit was being rented my 83-yr-old mother-in-law, so I was handling the call for her. I was calling from PA, my 25-yr-old son from FL drove to Vegas to unload his grandparents' storage unit into a 26' Penske truck and move them to Oregon. When I received an email statement that my mother-in-law was being charged for another month, I called to settle the situation. Mike told me 4 times that he didn't know when the unit had been vacated, and that he had just found it empty. That was 2 days after it was vacated. He was basically calling me a liar, as I told him the day it was vacated. He even finally looked up the email he was sent 2 weeks earlier regarding same unit, and had never read, stating the date of the move. He even read it to me over the phone! He charged for the same day he found the unit empty, even though it was obviously vacated before that day. It is not the $9 overpay, but the extremely unreasonable and poor attitude of Mike that would cause me to highly recommend you FIND ANOTHER STORAGE LOCATION to store your belongings.
Storage West Response:
Hi Diane, we're really sorry to hear you didn't have a good experience. This is not typical feedback for us, customer service is usually something we really pride ourselves on. It sounds like we missed the mark with you though. Thanks for letting us know about your experience. We really take comments like yours seriously and will aim to improve.
I have been a customer for a few years now; these guys are great and have always been there when I needed them no matter the issue big or small they resolved it quickly and professionally.
I've been storing my belongings here for more than three years. Always great customer service. Any time I needed help with something, I got it right away, with no questions asked. I highly recommend storing your belongings here. Thank you for everything.
Our items were in storage for 5 years and there was nothing missing, no damage and no critters found inhabiting the unit!
Great place! Robeet is very nice and diligent. The units are very clean and in great condition. Truck is available for moving at no cost! I highly recommend this place! Thank you Robert!!!
Excellent service! Amazing facility and amazing employees. We appreciate everything that you do for our charity, every year! Highly recommend!
I usually never take the time to review a business but Laura and Kevin are two exceptionally good people. Every time I go into the office or talk to them on the phone, I always receive exceptional customer service. Laura is one of the nicest people you ever want to meet. Too bad there aren't more people in the world like her. She is always been accommodating and courteous to me whether in person or on the phone and so is Kevin. I would highly recommend this facility. I have been with Storage west for 4 years and have nothing but great things to say about it.
Everyone was very helpful at Storage West. The facility is super clean and looks safe. I felt good about storing my mom things and there was no problems.
Leaving Las Vegas after a few years and therefore Storage West. Annette and Larry have been a joy to work with and always went beyond the expected to make my storage experience a great one. I kept a motorcycle with them and they were very forthcoming in arranging access to the shop etc. with minimal fuss.
Annette and Larry were wonderful to work with. Everyone was very pleasant and friendly. The facility was clean and secure. Should I need storage again, I'll be back. Thank you!
Larry and Annette are wonderful, helpful and always have a smile for you!
Friends for the past 5 years outstanding service if theirs an issue or problem it will get solved in the best way possible. Being away from home and no communication knowing your valuables are taking care of till they get of hold of you is a piece of mind.. Priceless.
I've had my unit for almost 2 years now. The service at this location is way above and beyond. The best customer service I have ever received.
I just moved my stuff out of this facility and I wanted to thank Chris and Judy and StorageWest Craig Rd for an excellent experience. Chris and Judy are first class nice people who run an immaculate and ease to access facility. From my first phone call to my final move out there were no surprises in the paperwork, fees, or terms of the rental. The monthly email invoices were also very helpful. I am very happy Storage West was there for my needs and I give them my highest recommendation.
The unit I was shown was dirty. The building that are air cooled smells very bad! I will store my items in a clean safe storage facility NOT HERE!!!!!!
Storage West Response
Thank you for taking the time to let us know what happened, John. We're really sorry to hear there was a smell when you came in. We don't smell anything now, but we'll have to keep an eye out for that. We also definitely regret you being shown a dirty unit. That really isn't like us. We pride ourselves on cleanliness, so again, please accept our apologies for this experience.
just been taken good care of
I like the many location they offer in my home town...
I stored here for a short time to sort out some things in my life and let me tell you what a GREAT experience it was!! The property was always clean, the bathrooms were always spotless, merchandise in the office always stocked and well placed. The manager Lisa was always kind and helpful, on top of everything!! She sends out email reminders to save you money on any late fees in case you've forgotten (so helpful). Every employee I've delt with was always kind and helpful!! If you're looking for a safe, clean, secure storage facility to put your belongings...LOOK NO FURTHER, THIS IS THE ONLY PLACE YOU NEED!!!
Thank you all for a fabulous experience :)
I have rented from this facility numerous times. Unfortunately there have been 3 different managers ever time I went back BUT each and every one of them have been excellent. The last one we have dealt with her name is Lisa. She is great. Property is always clean. Never have I had any issues with bugs coming in the property or leaving. If u r ever looking to rent. I HIGHLY RECOMMEND THIS PROPERTY.
Just found a lock on my unit, with no explanation. We are paid in full, have never missed a payment, and were not contacted by phone or email about any problems. They weren't even in the office to let us into our unit or explain why they locked a paid customer out. Going back shortly to get an answer and will call the police if necessary. I strongly suggest that you stay away. This is not acceptable behavior in any circumstance.
Storage West Response:
Thank you for letting us know about this problem. We are so sorry for the inconvenience. This was a simple mistake. The wrong unit had a lock added. We're glad you were able to let us know so we could fix the issue. Please accept our apology for the mix up, this is certainly not typical for us.
Everything was very clean and everyone was always nice to work with if we had any questions.
I've moved several times over the past few years, and the service here is top notch. Phyllis, Joe and Sally are friendly and do a tremendous job outlining the various features, operations and rules of the facility. One will find the site safe, well-lit and well-maintained.
Moving is never an easy job, but StorageWest helps make it much easier.
Loved working with Phyllis and Joe.
Extremely knowledgeable re: what size unit would best fit our needs. Thanks
Amazing great CLEAN PROPERTY HAD IT FOR A FEW YEARS NEVER A PROBLEM W/THE PROPERTY AND AMAZING customer Service
When I have found I needed to get a storage unit I have always come here! I have found Management and others in the office to help out with what I needed! Everyone has always been friendly and professional! I will always come back here! I recommend them highly!
Perhaps, Tiffany Pinkard was referring to me being unhappy as a 3 year+ tenant of Storage West and received a 27+% rental INCREASE in my rent with NO increase in services! Further, when I went to pay as I had routinely done with the prior manager - Lisa Daniels - and the manager who preceded Lisa, I had NO problems and was NEVER charged a late fee when technically late! Charles - the NEW manager - wanted to charge me a LATE fee and a LIEN fee - over $60 for a $27.80 5x5 rental only13 days late! I have paid my rental technically LATE 17 months out of 36+ months and have NEVER been charged a LATE fee! Including just a month ago - I paid my rent on 1/23/16 with NO LATE FEE! Until Charles! I tried to pay on 2/17/16 and Charles said I owed a $10 LATE FEE plus a 27% in rent increase! Further, Charles LIED to me that NEW 5x5 rentals had to pay MORE than his 27% INCREASE in my rental! The Storage West website on 2/27/16 reveals that Charles LIED to me on 2/17/16 on the phone and 2/25/16 IN PERSON in front of Tiffany Pinkard, apparently! FYI - I could rent the SAME space for LESS money TODAY IF I entered into a NEW lease! How does that make sense? FYI - Charles is NOT Lisa who was a competent excellent manager for Storage West! Beware of Charles! He doesn't listen and doesn't seem to understand the fundamentals of good business practices! Incompetence has its price in business and in life . . .
Storage West Response:
Hello Gary, we're really sorry that you've been disappointed with the cost of your unit rental. There are a lot of factors that go into setting our prices. We are really focused on the value our services provide. We appreciate your feedback and apologize that you weren't satisfied. It's impossible to please everyone but we sure wish we could. Thanks again for your comments.
Staff was very professional. Charles was dealing with a difficult customer and handled it very calmly and professionally. Linda was all smiles and very pleasant and welcoming. Facility is very clean and convenient.
I want to compliment one of your excellent employees, Lisa. She went to great lengths throughout our business relationship for more than a year. She is the person you would want to always transact with because she has every aspect to provide a very great customer service. Lisa is just simply the best and would recommend this storage facility just because of her.
Great experience. I have had many storage units all over the country and this was by far among the top of them all. The managers are nice, friendly and amazing accommodating. They were more than helpful and willing to do what it took to make it a great experience. The facility is nice and well maintained. The flat bed carts they provide were a life saver!!!!
Good folks to lease from and very clean facility. Nice security features as well. I went with a climate controlled unit and it's working out great. Others I looked at were hesitant to define what they called climate controlled, not Helen at the Atascocita location. Glad I didn't settle for the other guys. Be sure to give them a visit after you've seen the others. They also have reasonable prices on supplies in the office if you need them.
I am so very happy to have found this storage close to home for not only my Father, but for myself! My Father got his first, and the managers went out of their way to help him. Very kind and courteous, and very helpful in making this a smooth transition for us both. The units are brand-new, and impeccably clean and secure. I love this place, truly! I would not hesitate to recommend this place to anyone. This has definitely been exactly what we were both looking for, with prices that very affordable. Thank you!
Crystal did an awesome job with providing us the information we need about renting out a storage unit. She took the time to walk with us around the complex and answered all of our questions. She was very professional!!!
Crystal and Autumn were awesome. They were both very informative and explained how their facility operated. Crystal walked me through the facility over to my unit and explained they have a moving truck available if needed. The sign up process was fast and easy. The next day when I got all my items in storage I noticed the locking device on the door was defective. I notified Autumn and she grabbed some tools and a new locking device and within minutes had replaced the old one. Every time I go in they are so helpful and alwasys with a smile. Terrific customer service. Thanks Ladies!!
I love this place. The staff was friendly. Crystal McDonell made me feel really special and she was cheer captasin. I love her. Need a storage go see Crystal.
Fantastic facility - very clean and secure. AJ, the manager, was extremely professional and helpful. Highly recommended - A++!
Very clean and logistically well planned facility.
AJ, the site manager was very helpful and went the extra mile to get documents prepared for movers arrived. Great job AJ......Thank you.
I've moved a few dozens times and AJ at StorageWest in The Heights is a God-send! He was so helpful, honest, and a great listener! My move was complicated from LA due to several extenuating circumstances and he made what I dreaded into something to be relished! AJ, you're the best! And the facility is top notch: bright, secure, climate controlled and cleaner than a few hospitals I've visited! FIVE STARS!!