Erik n Christy have been very helpful to us in our case involving death-in-the-family. They have state and corporate rules to obey, and they did, while affording us compassionate consideration. I have relatives in the storage business and it is full of surprises and unusual customers, so our family appreciates the whole vibe at StorageWest/Baseline. Wish I had stuff to store there but I'm from outta state ;-)
My number 1 storage. Friendly service, always greeted with a smile. very clean units. I have used them several times, and has always found the service to be number 1. Thank you guy, you really are the best.
Thank you so much to Erik and Christina at StorageWest Baseline. God has used them in so many ways as a gift to our family. We also want to thank all of the StorageWest team, to include those who have helped me over the phone over the years. My family and I recently moved a vehicle out of storage at the Baseline location, and Erik and Christina and those on the phone lines were so helpful. My family and I have stored vehicles on/off at the Baseline location since 2013, and the service and help and kindness shown by Erik and Christina and all the staff has been awesome! Huge blessings in so many ways for our family. Jesus' blessing and covering and leading over Erik, Christina, their families, and all of the StorageWest Baseline and StorageWest employees and their families. Thank you on behalf of our family, Rob
This was the best experience I’ve ever had walking into a storage facility very easy-going and friendly amazing customer service. Ed at the Chandler store and it was amazing and and accommodating it was a great experience .
We just rented a unit and the garage door didn't work properly. I let the manager know and they fixed it right away. The door works much better now and it's easy to open and close. Thank you for giving such great customer service!
I have had a unit with Mike and his associates for a few years now. He has helped me out in several different ways. I travel for my job so I have had storage units all over the country. Storage West and Mike are the best.
I have used StorageWest for my storage needs three times. I chose this facility, primarily, due to location, but also found a very clean, secure and well-run operation. I primarily dealt with Edna in the office, and she has always been cheerful, friendly and very professional. She was very accommodating when I was traveling a couple times and missed my payment. I would recommend StorageWest on 27th Ave. without reservation.
Very professional staff and great customer service. My questions were always answered promptly. The location was clean and well maintained and I felt that my belongings were secure. I did quite a bit of research before choosing a storage location and chose this one for the great staff, good value and convenient location. I would recommend this Storage West facility to anyone.
Thank you again for a great first time storage experience!
I am an out-of-state college student who needed somewhere to keep my stuff during the summer. Storage West was very accommodating, clean, and welcoming. This was my first year using them, and I will definitely store my stuff here during my next summers!
We are a busy doctor's office that has used this facility for many years. Even though we are upgrading to electronic records there are many records that we have to keep. This facility is secure, clean and easily accessible. The staff is always helpful and courteous. I have never had an issue and if I did, I am sure they would be right there to help me out.
My wife and I have utilized a storage unit at Storage West on Grey Road in Scottsdale for over 10 years. The facility, storage unit and services are impeccable. The facility is very clean, well maintained and has the appropriate equipment to help storage-users move their items onsite. We have and continue to enjoy the facility and the services provided by management.
Tom Campbell, Facility Manager, does a superb job as manager. He is very knowledgeable and helpful. We appreciate his hard work and warm, friendly attitude. Clearly, he is a valuable asset to Storage West business.
All and all, we highly value and recommend Storage West on Grey Road in Scottsdale, AZ.
Rent has gone up nearly 50% since moving in 3 years ago, my monthly invoice is usually wrong, and unfortunately this area has poor accessibility hours for all storage units in general. Seems that these storage facilities are intended for businesses and not individual owners. At least they are open an hour later than many around here. Wish I could move but they know they have a captive audience with only a couple of other storage units in the area and they are free to raise rent at their convenience.
I agree...they increased my unit 2 times in one year...but I have two guy friends who have been there for over 7 years and NEVER had ONE increase....
Great service and flexible hours of operation etc.
Super excellent service. Ryan really looks out for the customer and makes me actually glad to pay the storage fee! Highly reccomended.
I strongly recommend Storage West to anyone who is looking for a safe affordable property to store anything. I have stored my possessions there for over 4 yrs. My move in was very easy. The staff is THE best and they really care about taking care of your every need.
In all my years of renting storage in the valley (way to long), I must admit HENRY HAS BEEN ONE of the most helpful managers I've encountered. Thank you Henry!
We have rented several units from this facility and have always received excellent service. Cynthia and Yvette are awesome to work with and very helpful. Would recommend this facility to all my friends and family
This was the first time I've ever used a storage unit. Rosalinda was very helpful in my needs and your facility is very clean.
Christina was a great help. She was very personable and very nice and explained everything very well. She's definitely a asset to your company. I would recommend this storage facility to my friends.
I was in a bind. I needed a storage space fast. I needed a place that could accept a credit card payment, over the phone, from a 3rd Party business. It was a stressful situation.
Pam helped me over the phone..she took care of getting payment from the 3rd party and made sure it processed properly. She asnswered all my questions and thuroughly explained the paperwork i was signing. Her customer service skills were top notch. Pam made my stressful situation a wonderful experience. I would refer this storage to my friends and family and i would tell them, Ask for Pam!
We just needed a temporary unit for a couple months and this place is great! Great prices, the managers are SOOOO friendly and helpful with any and everything you need, and we even got to use their moving truck for free!!! We've had other storage facilities in the past and this place far exceeded our expectations on all fronts! We HIGHLY recommend using them for your storage needs. We had one of the biggest units and the price is unbeatable, even got half off the first month! We will DEFINITELY use Storage West in the future!
Leslie is VERY professional.
We had 3 units in this storage facility.
Highly Recommend this location!!!!
Really? This is a gem in Scottsdale. Very friendly, clean, full service and Leslie kind and understanding. What a great experience for us. For six months, and excellent service. No doubt. Thank you so much!
Leslie is really great to work with...kind and understanding...the facilities are clean and in a great neighborhood. Safe
Just arranged a 10x 30 space to house our household being shipped from CT. Extremely impressed with friendliness, accommodation, efficiency and security features.
HIGHLY RECOMMENDED FACILITY! Mike and Gwen run a very secure, clean and efficient operation....all with military precision. In fact, this is the most secure, well run and cleanest storage facility I've ever rented in and it is obvious they truly care about doing things right. Mike worked with me on my specific move-in needs, which facilitated a quick and easy move-in process. Billing is prompt and paying is quick and easy online. Mike and Gwen are very affable and solid people, which provides a nice personal touch to storing one's belongings. Again, highly recommended.
Mike D & Gwen P are top notch!! My Company has been using this location for several years now, and just recently rented another unit. They treat you like "family" and make sure all yours needs are covered with a huge smile! Thanks guys for your great service!!!!
Great customer service provided by Jennifer and Jerry. Made our move much easier with the proper size storage space and were always available to answer any questions. Would definitely use them again if the need arises.
Jennifer and Jerry are simply amazing. Thank you. Crystal A003 we'll miss seeing you guys.
Jennifer and Jerry are very friendly and knowledgeable about Storage West and the surrounding area. The storage unit and surroundings are very clean. Nov.21, 2018 by Mike C.
Rented Unit #807 for 6mons. Well secured and card for storage establishment. Thank you Connie and Cynthia! Kevin
I've been very pleased with my experience at Storage West Tempe. Connie went above and beyond to help me through the rental process and to get me settled in. She is always available and eager to answer all of my questions whenever I call in. This is by far the best storage facility I've ever been to and it wouldn't be the best without Connie. I'd like to extend an enormous thank you to Connie and I look forward to our continued business.
When I was searching for storage Connie was very helpful and provided me with all the information to make my storage solutions easier. Thank you for your time and professional help. Mike
This location at Val Vista is clean, organized and very well managed. Tiffany Al Kilani has been great! She has been helpful, knowledgeable and efficient with our accounts and storage needs. Additionally you will find Tiffany very pleasant to work with for any requirements, billing etc. I highly recommend this facility.
I recently had to use Storage West. It was my first time renting a storage unit. It made a local move in July all the more tolerable. The storage unit was perfect.Use of Storage West's free moving truck was a godsend! Tiffany was awesome! Very personable and professional. She may have even saved my life. I was moving out the last of my things in triple digit weather and she very graciously provided me with a cold bottle of water. Thanks storage West!
What a great team here! Always sincere, kind a.d helpful. I did store my belongings here for 7 1/2 years, so my opinion came from the long time of an experience at the Baseline facility Any time I came to the storage, I felt safe.m and it was always so clean around. Thank you
Michelle was very helpful on helping me pick the right size unit i was very stressed out when i went to see her. She very helpful she eased all my worries away . I will highly recommened Storage West to any body looking for a storage unit
The manager is awesome! She's patient, helpful, and very personable.
Great people to work with..always soo nice and helpful. Safe place and secure. Sad I didnt need them anymore .
Wonderful place to store my 37 ft RV indoor complete closed . Custumer service was excellent thanks Tom
Just like with most of us, life has gotten in my way a number of times since becoming a tenant at Storage West Anaheim. After I was involved in a serious accident, Gary, Sandi and the members of their team helped me on more than one occasion by keeping my account active and updated; by keeping good communication that remind me of upcoming due dates and those due dates that have slipped by, also. The facility is clean and we'll managed. It iS a little pricey compared to other storage facilities in today's market but I believe you get what you pay for. Both Gary and Sandi have gone above and beyond with efforts that can only lead to recognizing and appreciating the strong professional examples of integrity and ethic found here. Thank you both very much for giving me one less thing to worry about during my recovery.
Hi Sandi, Dave Robbins here, L & N Linen. I did move into our corporate offices, turning the running of the day to day over to Tracy Nowakowski and my son, John Robbins. I enjoy the weekly news letters, you are always mentioned as Sandi , Storage West, donating a gift. Always enjoyed your friendship. Dave Robbins
I agree with all of the 5 star comments with one exception. By reviewing other self storage locations Storage West is no longer price competitive. I have been with Storage West for over 6 years with automatic payment from my bank account however $142.95 is just too much. I applaud both Gary and Sandy for excellent service and I am sure the pricing is directed by the upper level of Storage West. Thank you Gary and Sandy
Storage West Response:
So glad to hear you've received excellent service from Gary and Sandi. Sorry that you have been disappointed with the cost, though. There are a lot of factors that go into pricing, we are really focused on the value we provide. We really do appreciate your comments. Thank you so much for your feedback.
Christine always does a great job. She’s the best!
Best Storage Place ever! They even give you a Moving Truck for free! And they always have specials running so real cost is really affordable.
After calling a couple of other storage places I ended up at Storage West in Cardiff by the Sea. There was a reason for that...the customer service. EVERYONE there was extremely helpful, polite, and knowledgeable...they went out of their way to make my experience a good one! I would highly recommend them...
The facility Manager was very courteous and easy to work with, she even gave us a discount for being a veteran. The spaces were very clean. The unit we rented was one of the big ones. I loved it because of the easy access. Great space if you are transitioning or still trying to find a home. I recommend this place. 5 star service. Thank You Aimee, Storage West Carmel Mountain Ranch on Wold Trade.
Aimee Carmichael the facility manager has gone above and beyond. Her professionalism and helpfulness is excellent. I have worked with other employees at Storage West Carmel Mountain Ranch on Wold Trade Dr. who are very helpful as well. I have rented two different units and they have worked out great. I highly recommend this place and have enjoyed their initial first two months of discount, then you unit goes to regular rate.
Easy access. Very clean. Excellent office staff. Great price.
This is my second time at Storage West in Escondido. I came back the second time around when I needed storage assistance because I had such a wonderful experience the first time. Clean fantastic customer service from Tim and Jenny, perfect explanation of everything I need to know, got me the unit exactly as I needed, love the air conditioning and the facility was very easy to get around in. I would definitely come back should I need storage again and have no problem in referring anyone who might need storage to go to this facility
Tim and Jenny were very professional managers, helped me with a truck to haul items. Being long time renters always felt my belongings were in a very secure and safe facility. Would recommend Storage West to anyone in need of storage, facility very clean and well maintained.
Great facility, air conditioned, elevator for the second level, hand truck for moving a lot of items, the young man who helped me rent the unit back in December was great too.
Great Customer Service! Storage West employees Shawn and Chris were very helpful with me getting into my rental and made the process simple and easy. Clean facilities and property and good pricing as well. I was pleased with the fact that the store offered me a 15 foot box truck to use for a recent move and it was the perfect size and FREE! ..very cool. I was also impressed by the trucks cleanliness and condition. I would definitely recommend Storage West to anybody that's looking to rent a storage unit and wants service, value, cleanliness, and professionalism.
The absolute worst experience at a storage facility! I can not understand why the owners would keep the manager around. I called and spoke with a friendly rep, Tonya. She emailed me the info on the unit. The next day, I go in and the man there tells me it's $20 more per month regardless of the email I received. Then, the manager, Shawn comes in takes over my paperwork and tells me "I'll give it to you for the price you were quoted", but acts like he's doing me a favor. 2 hours later, I'm still there trying to rent 2 units because his system broke down, he was having trouble printing, couldn't find a pen, he had to "read for me" 2 pages of rules. I told him I'd read it, but he said its policy that he had to read it for me....very slowly and losing where he was most of the time. I thought it was his 1st day on the job, but then he tells me he's been there 12 years...what?! A couple weeks later I used their moving truck that comes with every unit. The tire was nearly flat and 1/4 tank. We returned the truck and told Tonya about the tire and gas we refilled and she told me we'd get a credit to our account. She left a note for Shawn and called him. Of course, Shawn said he never had a note or call and I wouldn't get a credit He told me I could only use the truck once more, eventho I had rented 3 units. I asked why. He said because I have to use the truck within 2 weeks after I rent the unit. I was never informed of that. So I used the truck again, for my last unit, and I was there an hour as he couldn't find the rental truck paperwork, pens, etc. He had his helper take over helping us and we were there even longer due to her inexperience. So, my husband returns the truck while I was having new beds delivered. My husband calls me to say Shawn told him he can not return the truck unless I'm there. So I rushed down and had to wait for them to "find" my paperwork, highlight where I need to sign. I was livid! Tonya is amazing, but all the rest are horrible. The manager especially has absolutely no consideration or respect for his customer's time. I'm a Real Estate Broker and recommend storage facilities all the time to my clients. I would never recommend this place to my worst enemy. I had another storage unit down the street at Extra Space Storage and I would highly recommend them. They are considerate, friendly, organized, and get you out within 10 minutes. If you have all day to spend at a storage facility with unorganized inconsiderate people...go to Storage West. If you want fast and friendly service..I recommend Extra Space.
Storage West Response:
Thank you so much for the feedback Mary. We take these comments very seriously. We are so very sorry you experienced this. Customer service is usually a point of pride for us and it looks like we've really missed the mark here. We will look into this internally. We appreciate you bringing your experience to our attention. It was very nice speaking with you on the phone, and again, we want to thank you for taking the time to talk with us.
Amber was great while we needed storage,
very clean and my questions answered
thanks so much
During our move to Northern California we needed to store furniture and many boxes to minimize the items in our home to accommodate staging the home for sale. In spite of this being a very difficult move, we had the most wonderful experience using Storage West in Fullerton. The manager, Elisa Jimenez, went very far out of her way to be helpful and make this difficult move a much better experience for us. She was friendly, helpful, available and understanding. She would bring water for us and our helpers when we were loading and unloading our units. She loaned us lights when we ended up working into the evening. I cannot say enough about Elisa-she was so nice to work with and she made sure we had a very positive experience. I hope her manager reads these reviews-she deserves to be acknowledged. You have a wonderful employee in Elisa!!!
Staff was extremely accommodating in selection of a unit. Very clean - facility well maintained. Recommend highly!
We rented at this facility a long time ago and didn’t like the staff or the dirtiness. We came back and found new personnel and a much spiffed up place. Elisa Jimenez in particular was so nice and so accommodating. It’s rare to find someone like her. She clearly takes pride in her job and represents the company extremely well! Promote this go-getter!!! Thanks again for running a smooth operation ,Storage West
Carlos and Eva are the best and the best thing that puts this storage facility above all others. Carlos helped me move a bed even when I was struggling. They are kind, above and beyond helpful. The grounds are nicely maintained, clean, well priced and in an easy to access and safe neighborhood.
The most wonderful couple ever!! The service is awesome and the price is right. Carlos is the sweetest man I've ever met, I Love him. I highly recommend them to make your move smooth and enjoyable.
This storage unit facility is the best I have ever rented from. It's well-priced, very clean, and super convenient. But, Carlos and Ava (and Bob!) are what truly make this place the greatest. They are among the nicest people you will ever meet and are so unbelievably helpful. They made the transition from my old storage unit to this new one a piece of cake. I would highly recommend this storage facility!
I have rented with Storage West now several times....the staff there makes me feel like I am part of the family. They are warm, professional, helpful and caring! I keep coming back because of the clean organized grounds and the professional, kind staff!! Simple as that! Would highly recommend Storage West.
The frame bulged out, which made it very difficult to open the door. The employee was very nice and drilled 2 nails to make it easier. Nevertheless, the frame could use more work to make it even better.
I had a great experience at storage last! The staff was very polite and professional and very helpful in every way! they even helped me get a really good discount! also the contract and their policy is very reasonable. It is not one of these places where the rules are so strict that there's no way that you could abide by the rules either. I definitely will go back to Storage West again!
After 20 years of military service and lots of deployments, I've had to put my house hold goods and vehicle(s) in many storage units across seven different states. Storage West @ Lake Forest is by far the best I've ever used. All of the staff, especially Brian, were always helpful and great customer service. Absolutely zero issues with the facility itself either.
I've been using storage west for a few years now and let's just say, Brian, who works the front desk, has to be one of the nicest, most helpful, hard working, and friendly persons I know. He keeps the whole place very clean, even the bathrooms are cleaner than mine at home! He does a great job, and makes my storage west experience an A+
All of my belongings were destroyed by a rat infestation! If I could give a 0 star rating I would. After spending almost $15,000 over the course of three years to store all of my belongings while my house was under construction, almost everything my family owned had to be thrown away. Our mattresses, clothing, and furniture were chewed, urine soaked, and covered in rat feces. Plastic boxes were chewed into and the rat droppings were 2 to 3 inches deep in some. The entire bottom of the unit was completely covered in rat droppings! Yes, we purchased the Storage West Preferred Lease policy but were told that the $2500 policy only covered $500 in rodent damage. Hmm, seems to me they knew something I didn't. So, they acknowledged that there was a lot of damage and that we lost a lot of property and offered $1,500 instead of $500. Still, seems highly unethical to me considering we lost over $5,000 in clothing, furniture, etc., in addition to the nearly $15,000 we spent on the storage unit. Thier website promises, "The Preferred Lease option includes our written guarantee to provide you with a secure and well maintained storage unit. If your stored items are damaged or stolen because we didn’t do our job, we will take responsibility and pay you up to the level of protection you choose." Obviously, their facility was not well maintained, or this would't have happened. VERY DISAPPOINTED!!
Storage West Response
Hi Mary Beth,
We are very sorry about what happened. We do what we can to prevent rodents from getting in, but sometimes traps and poison just aren't enough. If you can think of anything more that we could be doing to prevent this from happening please let us know. Thank you for submitting your claim, it has been processed. We'll continue to do our best to prevent this issue from occurring.
This place is great! Their customer service is top notch. Earl was so helpful at the front desk, and I will be coming back next time I need storage. I'll be referring my friends too. Highly recommend this place!!
Sue is the best! The facility is very nice and clean.
Storage west is amazing!! Sue went out of her way to help us!!! We would definitely use them again. Customer service and the facility are both 5 Star ?
Very nice staff and clean facilities! Will come back!!!
Been with this facility over 10 years. Terrific service.
Very easy. Showed up and had my storage unit 30 minutes later. Convenient location and reasonable price. Thanks!
Everything is good at storage west from the service to security. The best thing i could honestly say about them is the manager Michelle. Thank you Michelle for your genuine kindness thats hard to find nowadays.
Very professional, great facility, exactly what we were looking for.
This is the worst storage rental company that we have ever rented units in. They immediately start bugging out if you are one day on your payment, so expect to get calls, emails, or anything they can throw at you to get that money. You can't even make partial payments to keep up on it, so if you lag and try to make a payment after the due date then they won't except just it and make you pay for the next month and late fees in its entirety or nothing at all. Of course they don't give you a reason, just a "no we don't accept partial payments!" I went in and tried to pay $100 toward one of my units (yes, unfortunately we rent multiple ones from this location) and they didn't accept it. That is ridiculous and foolish on their part, it's money and it's going toward your business!! We immediately told them we are taking our business elsewhere and definitely cheaper than this horrible place. Do not rent here. Public Storage is half the price for bigger units.
I was going through a tough situation and needed to store my stuff in a hurry. I cam in and immediately felt very welcome and at ease. I was pressed for time and space and the process was quick and painless. I even had to last minute change to a bigger unit and it was handled so easily! A very very professional and friendly staff. And clean facility!! I would highly recommend!
ROBIN GADLIN and LINDA BARNES are absolute angels! They thought enough of me and that was enough for me. My appreciation for them and the work they do is immeasurable!
I worked with paway storage west for Five years, they are professional and nice people .
Thank you so much guys ??
Thank you PHIL ❤️RIP
These guys were great. Awesome pricing, easy to work with and very accommodating. If I ever need storage again I will definitely come back here.
Phil, the manager of my facility is on-site, friendly, helpful and professional. When I had consolidated some of my belongings, he broke down and disposed of my empty boxes and even refused a tip for doing so. Great customer service!
Michael and Lisa are the best.! They are always very willing to help and they always give great customer service. I recommend them to all my friends and family when it comes to find storages in town!
Thank you Michael and Lisa for all that you, you guys ROCK!
I have had my storage with Storage West for more than 2 years. I've used several storage units in San Diego in the last two decades and find this storage facility to be the best by far. It's always super clean, the lighting is perfect and there are always sufficient moving dollies of different sizes to help. The owners, Mike and Lisa, have the best hearts in the industry! They make it known that they are there to help and they've never let me down! Thank you so much for consistently being the best! I always feel that everything in my storage is safe!
Very convenient and the staff is always very kind and professional. I feel very safe keeping my stuff there. If you looking in the area I would highly recommend this storage company.
This is the first time I had my personal belongings stored. I chose storage west because it is just one block away from our community. I never realized that having storage west would give me a very good experience. John and Kathy treated me like family. They are helpful and attends to my needs. I would highly recommend this facility and will use its services anytime I need it.
John and Kathy are superior sustained and noteworthy performers who maintain the 4S Ranch Storage West at peak operational fitness and customer service skills are stellar. This facility consistently exceeds the pinnacle of my paradigm of expectations. Highly recommend to all potential clients. Semper Fi and VRS
John is great. Went above and beyond in answering my requests. The place is clean and dump site is always open. I have had no,problems.
StorageWest in Rancho Cucamonga is a great place for your storage needs! The staff has great customer services, and they go above and beyond to make sure your needs are met. The facility is clean safe and accommodating. The complimentary use of the moving truck at this facility assisted me in taking a great financial burden off my moving expenses. As a U.S. Army Military Veteran, I was impressed at the Military/Veteran friendly atmosphere. I felt at ease and never pressured. They are involved in community affairs and willing to be a part of community activities. Thank you Catalina Ramos, Rancho Cucamonga Facility Manager & staff for continuing to make my experience as a customer feel like my needs are the most important every time I'm at the StorageWest facility.
The facility is spotless and the staff is truly exceptional! There can't possibly be a better place to store your belongings.
We have stored here for years. Always clean. Always someone in the office to assist us. Always friendly and ready to go the extra mile for us. Daniel and Helen are the best and I wouldn't go anywhere else! Rates are sometimes higher but the staff and clean property makes up for it!
We have stored at Storage West in Redlands for 10 years. We want to thank the facility managers Mike & Brina for all their great service. We will miss you. I know it’s just a storage unit but the managers at Storage West are superb! They make you feel like family and really look out for you. They’re very helpful. They really do care about their clients. They would go around the facility on hot days and bring everyone water. Thank you Mike and Brina. We’ll miss your smiling faces. We’ll come visit you when We’re in town.
Pleasant experience. Friendly greetings from first encounter to last. When working in my unit in hot summer heat, they were concerned enough to mention be careful (may seem obvious but sometimes you forget when busy) and offered water. These things may seem expected when your paying a couple hundred dollars (prices are comparable) a month for storage but in today's world seems companies just take your money with not even acting concerned of your well being. Closing my account out went smoothly, so smooth I had to ask twice to make sure. I was completely satisfied with my time doing business here.
We have been with Storage West in Redlands, CA. since 2006. We highly recommend this Storage Facility!!! The Facility and spaces are kept very clean and bug free. When sweeping up our unit, I found not one bug!! The staff is very professional, friendly and helpful. It has been our pleasure doing business with them.
Misagh Samadi, the facility manager, is kind, polite, and offers exceptional customer service. I would definitely recommend this facility to anyone looking for a safe and secure place to store their belongings. The facility is kept clean and well taken care of. Misagh goes above and beyond to accommodate every customer’s needs.
Excellent all around experience with this facility. Prices are competitive and the customer service outstanding. Misagh went above & beyond to accommodate my needs. Would not hesitate to use this facility again and definitely will recommend them to family & friends. Thank you for the hassle-free storage rental experience.
I am most pleased with the services offered at Storage West San Marcos. The facility manager, Misagh Samadi, is professional and efficient. Benefits offerd and responsibilites needed on my part were clearly explained. I look foward to secure and safe storage in a well layed out facility. Thanks again for a comfortable sign-up process.
Fairview location Santa Ana, your lighting system all across the units on the outside is horrible, i never seen such irritating lighting style at such lower high from the ground up, those lights straight in to your face and your eyes, by the time i get out of the facility my eyes simply hurt so bad and get blurry after only 20 minutes of been there, witch is not good to drive like that back home. i had use storage for years but i never came across this uncomfortable issue, get proper lighting please and raise them up atlest 20 feet up above the ground, witch is the standard height for lightings that strong on any businesses or industrial area, is done this way to protect your eyes.
Storage West Response:
We're sorry to hear you are having trouble with the lights. We aren't quite sure where you are seeing this issue though. Our exterior lights are above eye level. We replaced all of the outside lighting at this facility with LCD lights in 2017 and they are working as designed. The next time you stop in would you mind pointing out where you're having issues so we can take a look? We'd really appreciate it. Thanks so much for the feedback!
WARNING! I'd give this place ZERO stars if I could!! Seemed like a nice calm place considering it is in Santa Ana. Boy were we fooled!! Was just there today on a hot summer day and honestly moving heavy boxes around makes you dehydrated. As I'm leaving I had not realized that it was 7 and I'm thinking "oh just in time." WRONG! A black truck approaches me slowly (not creepy at all right?). This blonde middle-aged lady comes out yelling at me asking me what storage unit I am. In my head I'm wondering who this lady is for her to be yelling at me and asking me for personal information. So I tell her and I ask her who she is. She said she was a manager and continued yelling at me about the closing time. MY GOD!!! Where did she learn about customer service???!! Identify yourself first please!! The hours of operation say 7am-7pm. I was tired from moving boxes and I was leaving at 7! I explained myself but she continued to yell at me with such horrible attitude. We're in the process of getting a house and we will NEVER use that place ever again in the future! Taking our money elsewhere! I didn't even get her name. Horrible horrible horrible!
Storage West Response:
We're very sorry about your experience. Customer service is extremely important to us. It is very unusual for us to hear someone had an unsatisfactory experience like this. Our Managers are very focused on the safety of the facility, we're so sorry her questions came off as rude though. Thanks for letting us know what happened.
Robert here when I needed a space they were their for me great pricing and Kevin and his brother were terrific highly recommend
I moved here cross country and the brothers Brian and Kevin are absolutely, undeniably the best I've ever worked with!!! And let's not forget about Bea (sp?), Greg and the folks at the Rancho Bernardo location either.
And the truck use for 4 hours is the tops. I've used storage for nearly 10 years and never has anyone offered a moving truck! I highly recommend this facility for short or long-term use. Their services and ease of use is unmatched. Never once have I had a problem. Never once did I encounter a situation that they could not resolve immediately for me. Moving is such a pain; storage doesn't have to be when you come here.
Customer service is always available. I'm actually going to miss them when I move into my bigger place :(.
The brothers that manage this location are slathered in awesome sauce. They both and whomever hired them deserve a substantial increase in pay. In a world where corporations are people, money is speech, and people are brands, they defy all of this daily with the way they mamage this location. And no, I'm not their mom.
I wish I can put 0 star.... Worst place ever! A very bad costumer service, not recommended.
Storage West Response:
We're sorry you didn't have a great experience. Customer service is really important to us. We work really hard to be here for our community whenever possible. We're really sorry we missed the mark with you. We'll continue to do our very best to serve our community.
Jackie has been more than helpful and such a jewel! Thank you for providing excellent customer service!!!
Best in the west..
I just love George and Susan, they are like family! I couldn't ask for better people to manage this place. George and the staff keep this place clean all the time. I recommend Ann Road location to anyone!
What a great place to store your belongings, safe, clean and easy access to each unit. George and Susan couldn't be nicer. They really care about the facility and the customers. Every time I was on property, I subtle hello went a long way. If you or anyone in the Northwest in need of a place to store items, a truck, rv or a boat, look no further, go to Storage West and tell them Terry and Pam sent you. Thank George and Susan.
We have been customers since 2011, yesterday we gave our departure notice and it was hard. We have come to know good people like Susan and George; they are the most courteous, polite and knowledgeable business people we've known. They are like family to us!! The facility was always clean (especially the restroom), no loitering, if there was multiple cars that came in with 1 entry access (George was on it), bottom line is we always felt safe. I would like to nominate Susan and George for Managers of the Year!! Let's get StorageWest to recognize this wonderful Resident Managers. Love and Aloha!!
I recently relocated from Virginia to Las Vegas and need a storage unit for some items out of my camper. I had an amazing experience with Namiah. He really went out of his way to help me. When they say here for you they really mean it. He help me get a ladder from the top of car and help me start my car after not being able to start. The price was very reasonable and I got a move in special. After looking around at other places no one compares.
So helpful always! Super friendly. Unit and property always clean and secure. Amazing experience renting with them.
The managers are great. The help on the weekends is not. Seems like she doesn't want to be part of the solution only the problem. I came to get the truck and the only thing she was worried about was when I would be back if someone else needed it. My understanding was i got it all day. Her reasoning was it needed to be back within 2 hours so someone else could use it. She was rude about it to the point I wanted to call it quits. I did use it and was back when she told me to be. I would only rent again if I never had to deal with Sally.
Storage West Response:
We're so sorry about this. Thank you for letting us know what happened so we can look into it. It is very disappointing to hear that your whole experience wasn't a positive one. Providing excellent customer service and a here for you experience is important to us. Looks like we need to do better.
Staff was friendly, as well as the staff that helped me saw off my lock that would not open with my key when I was vacating. I did have a BIG problem with paying my account online, I never was able to which was extremely frustrating and I voiced my frustration and concerns to the office and no one did anything about it. They stated it would get fixed time and time again, but in the end when I decided to vacate it never was taken care. Not everyone has time to call in and make a payment and let alone wait for someone to process their payment over the phone. No kind of compensation or discount was given which I believe it should have since the issue was never fixed at all during my rental stay. Other than that the unit was safe, price sort of went up when I was getting ready to vacate which was not good.
Storage West Response:
Thank you for the review. We really appreciate you taking the time to provide feedback. We're really sorry about your trouble with the online payment system. After you notified us about the issue we took action to correct the problem. We weren't aware you were still having trouble before you moved out. We're so sorry you were still experiencing issues. Thanks for letting us know here so we can keep an eye out for any additional issues for anyone else. Thanks again for renting with us.
John n Julie are the best.Very friendly their to help with anything,if they can.John pretty social guy.On the job and ready to assist you.Very clean n well organized place...they go that extra mile so to speak....Two thumbs up.
Julie and John are exceptional representatives for the company, truly assets. They are knowledgeable, professional yet gracious and helpful. I will refer anyone looking for storage to this facility due simply because of the courtesy and helpfulness of the personnel.
Anthony was awesome! Great help with my transition from Cali to Vegas. I really his laid back personality and approach to my situation. Very professional and reassuring. Clean, new, air conditioned environment withcadded insurance and security. Best experience, promise. Ask for him!!
I have stored my good at this location many times since it opened. This time was as smooth a transaction as all of the others. Mike knows the business and the facility. He makes maximum effort to keep the clients happy. He would not let me move in to my new spaces as he advised me that it was not clean enough for his and the companies standards. Highly recommend this facility and their manager Mike.
Robert is a very friendly, kindhearted & a-1 professional we are very thankful for his kindness while we had our stuff stored. Thank you again for everything Rob
Storage West met all of my storage needs. The staff was helpful and the facility is very clean and well kept.
Perfect. Robert provided friendly, professional service and made sure we were given the best rates possible. We used 4 units and vehicle storage, all clean and easily accessible.
The free use of a moving van was a bonus for us and was most welcome.
Excellent service! Amazing facility and amazing employees. We appreciate everything that you do for our charity, every year! Highly recommend!
I usually never take the time to review a business but Laura and Kevin are two exceptionally good people. Every time I go into the office or talk to them on the phone, I always receive exceptional customer service. Laura is one of the nicest people you ever want to meet. Too bad there aren't more people in the world like her. She is always been accommodating and courteous to me whether in person or on the phone and so is Kevin. I would highly recommend this facility. I have been with Storage west for 4 years and have nothing but great things to say about it.
Everyone was very helpful at Storage West. The facility is super clean and looks safe. I felt good about storing my mom things and there was no problems.
We started with a small unit to store a few things, then stored everything we owned for six months when we moved out-of-state. Larry and Annette were always patient and helpful. Our things remained well-protected until we completed our move. We highly recommend this facility and its excellent management team!
Leaving Las Vegas after a few years and therefore Storage West. Annette and Larry have been a joy to work with and always went beyond the expected to make my storage experience a great one. I kept a motorcycle with them and they were very forthcoming in arranging access to the shop etc. with minimal fuss.
Annette and Larry were wonderful to work with. Everyone was very pleasant and friendly. The facility was clean and secure. Should I need storage again, I'll be back. Thank you!
George & Susan Perez are outstanding! They make finding the right unit to fit your needs and budget easy. Susan helped me setup auto pay and ensured that I had adequate insurance coverage to protect my belongings and save me money. George keeps the place immaculate. Always clean, always friendly, always helpful and professional. I cannot say enough good things about this dynamic duo. Thank you George & Susan!
I've had my storage unit since August 2011. Less than 10 months later I had to unexpectedly move to Northern Nevada, without the contents of said unit. Management and staff at the E. Craig Road location have always been very helpful, courteous, friendly, professional and accommodating. especially since I reside outside Southern Nevada. While I'm hoping 2017 is finally the year I'm able to come down to Vegas, retrieve my belongings and close out my account, I remain grateful that I've never had to worry about storage security. Thank you!
Friends for the past 5 years outstanding service if theirs an issue or problem it will get solved in the best way possible. Being away from home and no communication knowing your valuables are taking care of till they get of hold of you is a piece of mind.. Priceless.
Marisela is the best!!! You can definitely count on her! Her customer service is amazing. I’ve been to other storage centers and nothing beats the way Marisela can help. Literally, she’s the best!
Marisela was very kind, curious, and respectful. She made my experience very easy and smooth. Her customer service skills are outstanding. Thank you Marisela and Storage West. Michael Karfaridis
Marisela at the Pecos Road store is awesome. She exemplifies the essence of customer service and it is why I chose to do business with Storage West. I considered many of your competitors before choosing Storage West. I had initially called 3 Storage West locations to feel out which was the best before settling on the Pecos Road location. I remember meeting Marisela and instantly getting a feeling of professionalism and confidence that this place would keep my stuff safe. She helped me get setup, toured me around the premises, talked to me about security, and gathered all of my information. If she was that thorough with everybody it means that the people renting around me were also of high caliber. On move-in day I had to change lockers and she handled the change really well. Got me a deal on another unit, showed me the corner unit, and changed all my paperwork. I was also impressed that she lived onsite or close to onsite in the event of an emergency. Overall I chose your location because of her. She again exudes trust and professionalism and I am confident that my stuff will be safe at your location and I will avoid the horror stories that I have heard about at other places. Really happy I chose your location and wanted to pass along that feedback that she is the reason why I do business with your company.
Storage West has the best staff and an excellent choice in your storage needs. I wouldn't store my things at another location. Great service!
I stored here for a short time to sort out some things in my life and let me tell you what a GREAT experience it was!! The property was always clean, the bathrooms were always spotless, merchandise in the office always stocked and well placed. The manager Lisa was always kind and helpful, on top of everything!! She sends out email reminders to save you money on any late fees in case you've forgotten (so helpful). Every employee I've delt with was always kind and helpful!! If you're looking for a safe, clean, secure storage facility to put your belongings...LOOK NO FURTHER, THIS IS THE ONLY PLACE YOU NEED!!!
Thank you all for a fabulous experience :)
I have rented from this facility numerous times. Unfortunately there have been 3 different managers ever time I went back BUT each and every one of them have been excellent. The last one we have dealt with her name is Lisa. She is great. Property is always clean. Never have I had any issues with bugs coming in the property or leaving. If u r ever looking to rent. I HIGHLY RECOMMEND THIS PROPERTY.
I used Storage West for close to 3 years. They were always helpful, professional, and responsive. The facility is immaculately clean and very well maintained. If only all businesses operated in the manner of the staff at Storage West. Even their answering service (after hours) performed expertly. It does not get any better.
Always friendly and helpful.
The management staff is great they are very helpful and storage units are very clean! Easy access in and out
Great location. Easy to get the unit and best of all...good pri Victor the manager is friendl, very professional with a positive attitude. If you are looking for a self storage, this is the right place.
About three years ago I needed to store a few things away. I used your facility and I was very please with your service. It was very clean and the management very helpful. Now I am in need of your facility again, please send me an email to coordinate the transaction. Thank you.
Amazing great CLEAN PROPERTY HAD IT FOR A FEW YEARS NEVER A PROBLEM W/THE PROPERTY AND AMAZING customer Service
Perhaps, Tiffany Pinkard was referring to me being unhappy as a 3 year+ tenant of Storage West and received a 27+% rental INCREASE in my rent with NO increase in services! Further, when I went to pay as I had routinely done with the prior manager - Lisa Daniels - and the manager who preceded Lisa, I had NO problems and was NEVER charged a late fee when technically late! Charles - the NEW manager - wanted to charge me a LATE fee and a LIEN fee - over $60 for a $27.80 5x5 rental only13 days late! I have paid my rental technically LATE 17 months out of 36+ months and have NEVER been charged a LATE fee! Including just a month ago - I paid my rent on 1/23/16 with NO LATE FEE! Until Charles! I tried to pay on 2/17/16 and Charles said I owed a $10 LATE FEE plus a 27% in rent increase! Further, Charles LIED to me that NEW 5x5 rentals had to pay MORE than his 27% INCREASE in my rental! The Storage West website on 2/27/16 reveals that Charles LIED to me on 2/17/16 on the phone and 2/25/16 IN PERSON in front of Tiffany Pinkard, apparently! FYI - I could rent the SAME space for LESS money TODAY IF I entered into a NEW lease! How does that make sense? FYI - Charles is NOT Lisa who was a competent excellent manager for Storage West! Beware of Charles! He doesn't listen and doesn't seem to understand the fundamentals of good business practices! Incompetence has its price in business and in life . . .
Storage West Response:
Hello Gary, we're really sorry that you've been disappointed with the cost of your unit rental. There are a lot of factors that go into setting our prices. We are really focused on the value our services provide. We appreciate your feedback and apologize that you weren't satisfied. It's impossible to please everyone but we sure wish we could. Thanks again for your comments.
Staff was very professional. Charles was dealing with a difficult customer and handled it very calmly and professionally. Linda was all smiles and very pleasant and welcoming. Facility is very clean and convenient.
I want to compliment one of your excellent employees, Lisa. She went to great lengths throughout our business relationship for more than a year. She is the person you would want to always transact with because she has every aspect to provide a very great customer service. Lisa is just simply the best and would recommend this storage facility just because of her.
Very friendly staff and extremely clean facilities. Despite my misunderstanding of the time-in/time-out rules, the staff went above and beyond to ensure I had a successful move. Would recommend 10/10.
Excellent facility - flood victim with zero patience - walked in, signed up, moved our furniture in immediately to an extremely clean and A/C cooled storage unit. Rented for a year and never had any problems with the facility at all. Great office staff took care of any needs we had. We highly recommend Storage West to anybody in need of some extra space.
Great facility! From rental sign-up to the check out process - quite simple. Moving is a hectic time and happy to know the facility didn’t add any additional stress. The storage facility was clean, climate controlled, gated, and large hallways to navigate to the unit. If I were to need a facility again, I would definitely check out Storage West.
Paula Miller is absolutely the BEST!! She went completely out of her way to help me by sacrificing her time and energy to make sure that I got exactly the right space that was suitable for me. Customer service was superb!!! Storage West is very fortunate and blessed to have her on staff. Paula is like a basketball player that is not only good at playing her position but she brings out the best in her teammates. I'm so glad to have chosen Storage West especially at Cinco Ranch, I promise that you won't be disappointing and I hope you get to meet Paula Miller!!
Excellent Service. A Very satisfied customer. Thanks to every one. GOD Bless.
Great! Nice clean modern facility. Helpful staff.
What a awesome staff!! Such a asset to the Storage West family. A thanks to Jocelyn for her knowledge and prompt assistance. I highly recommend this place for storage needs.
Absolutely love this place!! Autumn Gordon the Facility Manager goes above and beyond to ensure that our needs are taken care of. I rent a office space at this Channelview location, actually I have been a tenant for 4 years. There has not been one thing or situation that we have brought to their attention that she has been been able to take care of and if it's something that she cannot take care of herself right away, she makes sure that she gets it to the right person. The facility is always clean & well kept. Example of being "Here for You" (today I had a AT&T tech in my office and he was needing to get into the Main Office, there was a sign posted on front door that they was out, I placed a call to Autumn and she came and opened the facility so that he could fix my problem). Thanks Storage West for helping to keep our business running smoothly!!!
Crystal did an awesome job with providing us the information we need about renting out a storage unit. She took the time to walk with us around the complex and answered all of our questions. She was very professional!!!
Clean and very well maintained facility with convenient access and friendly management. We used Katy Storage West while waiting the completion of our new home. Aimee and Joel are the best!
Extremely Professional, very friendly, an awesome personality. I appreciate having excellent customer service. Henry, thank you for all of your help.
I had the best experience with the SW Storage crew. Customer service was top notch. The facility is amazingly.
I was really happy to see when they opened a site very close to home. They are great people and the units are in excellent condition. Site is always meticulous and clean. Love this group
My experience with Storage West Sugar Land has been awesome! The facility is great! Convenient location, easy access, great ammenities and wonderful value for my space make it the best place to store my things and also the best experience that i have ever had with a storage unit! I have told many family members and friends about it! Barbara and Yvonne are always very friendly and helpful with anything! 5 starts for sure! i highly recommend that everyone consider Storage West for all your storage and packing supply needs!
Awesome!!! I have been a customer since February 2018, pricing is competitive and facility is well maintained and secure. Barbara Barrington the facility manager and Yvonne Scott are simply put...wonderful to work with!!! Always greeted with smiles and positive helpful attitude, yes actually pleasurable going to storage facility. They each do all that is possible to find the best solution for my storage needs, which have changed several times. Thank you ladies for all you do to make stage experience great!!!
Barbara@ Yvonne are two fantastic managers who always put their customers first. They are always helpful and I look forward to seeing them each month. You are fortunate to have them as excellent employees.
I cannot praise Storage West enough....especially Latasha Scott. I first met her on one of the most worst days of my life...a few days after Hurricane Harvey. I was standing in line with so many other folks, waiting to rent a storage unit to place all that I own into it so that I could begin the clean up of my flooded home. Latasha was professional, kind, patient, very helpful and calm with everyone, including me. Over the next year, while I was rebuilding my home, I would come to the storage unit to either get an item that I needed or to bring more items that needed to be stored......and most times Latasha was there working. Each time, she called me by name (she remembered) and greeted me with a big smile. These simple gestures from her meant a lot to me. I have since moved back into my home and no longer need a storage unit, but if I ever do again, I will certainly use Storage West and I hope that Latasha will be there with her smile...and I know that she will still remember my name.
Employees are very friendly and knowledgeable. Location provides efficient, clean storage option.
The second we entered Storage West office we were greeted by Shawn.She is very professional and she went the extra mile to get us in the right unit. Shawn is awesome!