Staff here is great and very helpful!
Erik & Christy are exceptional, the best examples of customer service. If at all possible geographically I was store w/ them again!!!
Christy & Erik are the best! My experiences doing business with them has always been friendly & professional, good people. I also appreciate how clean they keep their office & the facility.
This was the best experience I’ve ever had walking into a storage facility very easy-going and friendly amazing customer service. Ed at the Chandler store and it was amazing and and accommodating it was a great experience .
We just rented a unit and the garage door didn't work properly. I let the manager know and they fixed it right away. The door works much better now and it's easy to open and close. Thank you for giving such great customer service!
I have had a unit with Mike and his associates for a few years now. He has helped me out in several different ways. I travel for my job so I have had storage units all over the country. Storage West and Mike are the best.
They have been great. I was moving from California and wasn't sure what time I would be here. They worked with me to make sure I could get in and put my stuff in the storage unit.It couldn't have gone any smoother. They went above and beyond to make sure I would have access. The prices here are very good. At least compared to California. I would pay 3x what I'm paying here for the same size unit. The facility is very clean and looks very well maintained. I highly recommend Storage West if you are looking for a safe and secure place to store your stuff.
Ed & Todd gave us very good service. Very clean & nice facility.
We were very satisfied with our experience of using StorageWest. Edna was very helpful to get us the right size unit and for the specific dates that we needed. I would definitely use them again.
If you are a GCU parent, then this is the perfect place for you to store your son or daughters gear when they’re not in school. It was so handy and affordable and close to GCU that there really was no other choice. We had a great experience and will use them again when needed! Do not wait too long because they will fill up fast.
Great customer service, reasonable price. No complaints. would definitely use them again.
Todd was exceptionally professional and courteous during the check-in process. Facility is clean and much appreciate the level of customer service that is provided.
We are a busy doctor's office that has used this facility for many years. Even though we are upgrading to electronic records there are many records that we have to keep. This facility is secure, clean and easily accessible. The staff is always helpful and courteous. I have never had an issue and if I did, I am sure they would be right there to help me out.
My wife and I have utilized a storage unit at Storage West on Grey Road in Scottsdale for over 10 years. The facility, storage unit and services are impeccable. The facility is very clean, well maintained and has the appropriate equipment to help storage-users move their items onsite. We have and continue to enjoy the facility and the services provided by management.
Tom Campbell, Facility Manager, does a superb job as manager. He is very knowledgeable and helpful. We appreciate his hard work and warm, friendly attitude. Clearly, he is a valuable asset to Storage West business.
All and all, we highly value and recommend Storage West on Grey Road in Scottsdale, AZ.
Incredible staff! Ashley is fantastic here at Storage West- Super professional, positive and helpful. No need to look elsewhere for your storage needs!
Rent has gone up nearly 50% since moving in 3 years ago, my monthly invoice is usually wrong, and unfortunately this area has poor accessibility hours for all storage units in general. Seems that these storage facilities are intended for businesses and not individual owners. At least they are open an hour later than many around here. Wish I could move but they know they have a captive audience with only a couple of other storage units in the area and they are free to raise rent at their convenience.
I agree...they increased my unit 2 times in one year...but I have two guy friends who have been there for over 7 years and NEVER had ONE increase....
Super excellent service. Ryan really looks out for the customer and makes me actually glad to pay the storage fee! Highly reccomended.
I strongly recommend Storage West to anyone who is looking for a safe affordable property to store anything. I have stored my possessions there for over 4 yrs. My move in was very easy. The staff is THE best and they really care about taking care of your every need.
In all my years of renting storage in the valley (way to long), I must admit HENRY HAS BEEN ONE of the most helpful managers I've encountered. Thank you Henry!
This location had one of the best customer service, I've ever experienced with a company. Ms. Yvette went out of her way to accommodate our requests and even found us upgrades from our original reservation. If you're looking for a 5-star rated self storage where customer service is high on their priority list, this is where you want to be!
We have rented several units from this facility and have always received excellent service. Cynthia and Yvette are awesome to work with and very helpful. Would recommend this facility to all my friends and family
This was the first time I've ever used a storage unit. Rosalinda was very helpful in my needs and your facility is very clean.
Christina was a great help. She was very personable and very nice and explained everything very well. She's definitely a asset to your company. I would recommend this storage facility to my friends.
I was in a bind. I needed a storage space fast. I needed a place that could accept a credit card payment, over the phone, from a 3rd Party business. It was a stressful situation.
Pam helped me over the phone..she took care of getting payment from the 3rd party and made sure it processed properly. She asnswered all my questions and thuroughly explained the paperwork i was signing. Her customer service skills were top notch. Pam made my stressful situation a wonderful experience. I would refer this storage to my friends and family and i would tell them, Ask for Pam!
We just needed a temporary unit for a couple months and this place is great! Great prices, the managers are SOOOO friendly and helpful with any and everything you need, and we even got to use their moving truck for free!!! We've had other storage facilities in the past and this place far exceeded our expectations on all fronts! We HIGHLY recommend using them for your storage needs. We had one of the biggest units and the price is unbeatable, even got half off the first month! We will DEFINITELY use Storage West in the future!
Leslie is VERY professional.
We had 3 units in this storage facility.
Highly Recommend this location!!!!
Really? This is a gem in Scottsdale. Very friendly, clean, full service and Leslie kind and understanding. What a great experience for us. For six months, and excellent service. No doubt. Thank you so much!
Leslie is really great to work with...kind and understanding...the facilities are clean and in a great neighborhood. Safe
We were renting a storage unit while waiting to get into our new house. Gwen and Mike were great to work with, they explained all of the details of renting a unit and were super helpful with our transitional storage needs. Thank you Gwen and Mike!
Mike and Gwen are awesome!! Very clean and well maintained units. Mike is always there to help guide you and oversee anything you might need.
It was a pleasure working with Mike and Gwen. They were very kind and helpful in meeting our needs. They truly care about their clients. This is our second time using this Storage West. The facility is clean and safe. I would definitely recommend to family and friends.
I have used this storage facility twice now and I recommend them highly. The staff is very friendly and personable, and the units are exceptionally clean and organized. I would definitely use them again if we ever have a need for storage.
Great storage experience; well-kept property and very friendly folks running the property. A real value in my opinion
Jerry and Jennifer are great, friendly and the place is always clean. You will never find anything better than what they provide.
As a contractor we rent units all over the country while working on large projects. Storage West has been the best partner we have worked with! Great Staff, very helpful, great communication. We highly recommend doing business with them!
Our son used storage west while he went to school at ASU. Unfortunately we had two summers with a bad experience. Upon his return one summer it was apparent that some one had tried to break into his unit; as the lock had been cut and we were unable to open it. They had to use metal cutters to cut the lock so he could access the unit. The next summer his whole unit had been broken into and almost ALL items were stolen; minus the large items that may have been harder to carry. My concern was that when we were called and notified two days later; we were told that the police had not been a called and if we wanted to file a report we would have to take those steps. Why wouldn't they call the police if someone had been on their property and committed a robbery? We contacted the police and they went to the facility; however, there was no video for them to view? and nothing on the keypad entries that could help them. To this day we think it was an inside job. Who else would know that this was a summer rental and that the renter would not be back for months? Why is it that of all the lockers in the facility; ours was the only one broken into. All I can say is student renters beware.
Storage West Response:
We're really very sorry that you've not had a great experience with us. We do recommend a police report be filed in a situation like this. Break ins are not common here at our facility. We will do whatever we can to assist law enforcement with this matter. Thank you for letting us know what happened and working with us to gather information so we can work to prevent this happening to anyone else.
Connie was extremely helpful and made the process of renting storage extremely easy. I was told she was the person with all the knowledge and answers and they were right.
Every interaction whether in person or over the phone has been great! Customer service that I didn't find at other storage place I visited. Really above and beyond.
Tiffany is amazing! I had a few questions before renting and she was able to help me. It was so stressful finding a good storage company until I found this one. I will tell all my friends that not only do you get an affordable price but Tiffany is the manager and she is so friendly and outgoing. I may have told her too much of my personal business but she listened and she cared. Thank you for all your help through my troubles.
Best of the Best....The Baseline, Mesa location personal were so easy to deal with. Tiffany was fast to respond and made this a seamless move for us. We are out of state and so everything was handled via emails, Tiffany responded quickly and made this the easiest move we have done. Clean and well maintained. I recommend StorageWest to anyone local or from out of state, friendly , accommodating, customer service!
Everything was perfect from the start( check in ) to the end (check out) ...
On 10/12/2020 i met the manager, Renee. What a wonderful person to work with, especially on a Monday morning. Renee answered all of my questions with a great personality and always with a beautiful smile. I had a super experience working with her and I rented a large unit. Thank You Renee for such a great experience. Never lose that smile and personality! Best Regards.
Michelle is a great manager always super courteous thumbs up 5 star...all the way
We have had the best customer service starting with our first telephone call. Everyone has been very helpful and friendly. We started out with two units and ended up with five units. Our storage unit keys were stolen when we were visiting Las Vegas and we called Storage West and they double locked our units right away to safeguard our stuff. It's comforting to know our stuff is being stored in a super clean and safe/secure area. This has been a tough transition with moving out of state to Arizona but the staff here has been very comforting. My son has always enjoyed the rides in the golf cart and we are appreciative of the complimentary water and boxes with each storage unit we have rented. We have also enjoyed their friendly conversations. We changed our unit reservations a couple times and they have always been super helpful and genuinely wanting to meet our storage needs. I never felt the need to call or check other storage units out because this is the best out of all of them I am sure. You must store your stuff here!
Nowhere online does it say you need an appointment to see any units. We showed up to rent a unit and were told it would be another 20 minutes before anyone could help us. We had stopped by earlier in the day to find that that the only worker was out to lunch. If there's a lunch break when no one is available that should also be posted somewhere before people waste their time driving over. We decided to go elsewhere since this was the most inconvenient place to use apparently.
Storage West Response
We sincerely apologize for the inconvenience and the delays you experienced. We try our best to have someone available in the office for walk ins. We're sorry that didn't happen when you stopped in.
This is definitely a five star self storage facility! It's new, clean, secure, and the management guys are top notch! Thank you Tom and Rob for taking care of all my storage needs and concerns! I highly recommend you and your location to everyone in need of a storage facility!
Just like with most of us, life has gotten in my way a number of times since becoming a tenant at Storage West Anaheim. After I was involved in a serious accident, Gary, Sandi and the members of their team helped me on more than one occasion by keeping my account active and updated; by keeping good communication that remind me of upcoming due dates and those due dates that have slipped by, also. The facility is clean and we'll managed. It iS a little pricey compared to other storage facilities in today's market but I believe you get what you pay for. Both Gary and Sandi have gone above and beyond with efforts that can only lead to recognizing and appreciating the strong professional examples of integrity and ethic found here. Thank you both very much for giving me one less thing to worry about during my recovery.
Hi Sandi, Dave Robbins here, L & N Linen. I did move into our corporate offices, turning the running of the day to day over to Tracy Nowakowski and my son, John Robbins. I enjoy the weekly news letters, you are always mentioned as Sandi , Storage West, donating a gift. Always enjoyed your friendship. Dave Robbins
I agree with all of the 5 star comments with one exception. By reviewing other self storage locations Storage West is no longer price competitive. I have been with Storage West for over 6 years with automatic payment from my bank account however $142.95 is just too much. I applaud both Gary and Sandy for excellent service and I am sure the pricing is directed by the upper level of Storage West. Thank you Gary and Sandy
Storage West Response:
So glad to hear you've received excellent service from Gary and Sandi. Sorry that you have been disappointed with the cost, though. There are a lot of factors that go into pricing, we are really focused on the value we provide. We really do appreciate your comments. Thank you so much for your feedback.
Christine always does a great job. She’s the best!
Best Storage Place ever! They even give you a Moving Truck for free! And they always have specials running so real cost is really affordable.
After calling a couple of other storage places I ended up at Storage West in Cardiff by the Sea. There was a reason for that...the customer service. EVERYONE there was extremely helpful, polite, and knowledgeable...they went out of their way to make my experience a good one! I would highly recommend them...
I've used this storage location twice. Several years ago when I was helping my Dad downsize it was easy to rent, access, etc. As I helped my Dad divest, and we needed a smaller unit, rental transition was seamless. I had nothing but positive experience. Recently a situation arose where I needed a large, easy access unit fast. From the first phone call to checking to make sure the unit size would work for us we we never felt as if any question was 'too dumb'! Facility and grounds are spotless. I felt very confident in the security. More importantly the personnel were always, always cheerful and friendly. I will definitely recommend this Storage West location ~ thank you Aimee and Andre
My first visit I was helped by Andre, who was extremely helpful and courteous. A couple days later I had a problem with my key, and both Andre and Aimee were understanding and helped me work through the issue fairly easily. Great employees and fair prices, I would absolutely recommend Storage West.
The facility Manager was very courteous and easy to work with, she even gave us a discount for being a veteran. The spaces were very clean. The unit we rented was one of the big ones. I loved it because of the easy access. Great space if you are transitioning or still trying to find a home. I recommend this place. 5 star service. Thank You Aimee, Storage West Carmel Mountain Ranch on Wold Trade.
David was so helpful everytime I needed him. They allowed me to use their moving truck for my larger furniture and have dollies for you at the facility as well. Great customer service.
My husband and I have greatly appreciated Tim and Jenny's excellent customer service over the many years we have rented units at the Escondido Storage West! The facility has always been kept clean. Thank you Tim and Jenny!!
The convenient location and access, plus a month to month contract, make this facility a very good value. The rental prices are competitive, and service is excellent, including a call received from John, to alert me to our storage unit being improperly locked.
To whom it may concern Chris at the Fontana site was one of the kindest and helpful people I have EVER had pleasure to deal with in any perfest ion. I want to thank you again Chris for are you help
Chris Proctor was competent and professional. He made obtaining a storage unit a smooth process. He also reached out with friendly reminders when rent was due. I had spoken with two other staff members who were just as lovely. Storage West Rocks!
Great customer service & great management staff. Chris Proctor made my experience there & my move-in process very easy.
During our move to Northern California we needed to store furniture and many boxes to minimize the items in our home to accommodate staging the home for sale. In spite of this being a very difficult move, we had the most wonderful experience using Storage West in Fullerton. The manager, Elisa Jimenez, went very far out of her way to be helpful and make this difficult move a much better experience for us. She was friendly, helpful, available and understanding. She would bring water for us and our helpers when we were loading and unloading our units. She loaned us lights when we ended up working into the evening. I cannot say enough about Elisa-she was so nice to work with and she made sure we had a very positive experience. I hope her manager reads these reviews-she deserves to be acknowledged. You have a wonderful employee in Elisa!!!
Staff was extremely accommodating in selection of a unit. Very clean - facility well maintained. Recommend highly!
We rented at this facility a long time ago and didn’t like the staff or the dirtiness. We came back and found new personnel and a much spiffed up place. Elisa Jimenez in particular was so nice and so accommodating. It’s rare to find someone like her. She clearly takes pride in her job and represents the company extremely well! Promote this go-getter!!! Thanks again for running a smooth operation ,Storage West
Carlos and Ava are The Best!! They are the only reason I kept my storage unit at Storage West Irvine . I also feel secure when I’m in my unit knowing that they are there on site. Since Covid I miss chatting with them. Leah
Best decision going to this place. Carlos and Eva are amazing!
We love Storage West! Great location, spacious units, clean and well maintained, and Carlos and Eva have been fabulous in every way. Very helpful courteous, and friendly!
Ronnie at the San Diego location is simply amazing!! To say that he went above and beyond to help us would be an understatement. The facility is clean and the staff is friendly and helpful. What more could you ask for?
I recently rented a large storage unit from the Cardiff by the Sea Storage West facility. The manager's name was Christine who was very courteous, professional and made the transaction effortless. I can highly recommend Storage West.
Great place and everyone are so nice helpful . derek always has a warm 😃 smile that why i love it here. 👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Glad to see Brian is back as he has always been there when needed. Not to say the other staff is bad but you can't beat the quality of service of Brian.
When I had to abruptly move several years ago, Storage West was introduced by a former employee and acquaintance of my father. It was the best place I could have ever went for my storage needs. If I could give them 10 stars, I would. Brian is a phenomenal manager and he fully serves his customers with the highest integrity and respect. I recommend Storage West above all the rest in the market.
After 20 years of military service and lots of deployments, I've had to put my house hold goods and vehicle(s) in many storage units across seven different states. Storage West @ Lake Forest is by far the best I've ever used. All of the staff, especially Brian, were always helpful and great customer service. Absolutely zero issues with the facility itself either.
I’ve used quite a few storage facilities in the last. None of them compare to this storagewest location. Made it very easy to get started even during this crazy pandemic. Very very clean facility. Very easy to access my second floor unit. Would highly recommend to anyone looking for a place to store there goods. Great experience all around
Sue was a pleasure to work with from start to finish. She helped us reserve our storage space 2 months out and called to remind us when the time approached to start our rental. She was very responsive to emails and phone calls. I felt taken care of every step of the way. Excellent customer service! Highly recommended!
Not only was Sue at Storage West helpful with my move into their facility (with a 1/2 price for 2 months move-in special off an already better price than I found elsewhere!!!) but she gave me some free boxes and tape, a discount on other moving supplies I needed (and no pressure to buy anything... I asked how much the things I needed cost as I’d price compared elsewhere. The prices she quoted were comparable and she gave me a discount on top of the price as a move in special). And, even more amazing, Sue blessed me HUGE when I told her I was really struggling with this move as even though I’d hired movers for moving day, I had just suffered a herniated disc and I’m a single mom so I don’t have anyone to help me pack and move boxes down the 3 flights of stairs (no elevator at my old apartment) which was so painful bending to pack and really painful carrying weight down the stairs so was progressing very slow and painful!!! She shared that others had gotten help from a man who had helped other people move and she heard he was good and affordable and gave me his number. His name is Geronimo and he was my angel!!! He helped move boxes downstairs and even pack, saving me money I didn’t have to pay the movers to do on moving day. Geronimo was very affordable and pleasant to work with. I’m truly so blessed to have chosen Storage West!!!
Great customer service. Very clean facility. Never had a problem.
I moved to another area and I was sorry to leave StorageWest. Great service when needed and always a clean site. VERY reasonable rates!!
Excellent customer service! Not only was it painless to rent a unit from David, it was a pleasure.
David the manager is so friendly and helpful. The prices are great and the whole experience from rental to exit is easy and nice.
David Armijo a great guy he goes over and beyond his job. Kudos!
Very easy. Showed up and had my storage unit 30 minutes later. Convenient location and reasonable price. Thanks!
This facility is the BEST storage that I have ever had in 10 years. JULIE and BRUCE have given me above and beyond customer service. They should be commended for their work ethic!
This is the worst storage rental company that we have ever rented units in. They immediately start bugging out if you are one day on your payment, so expect to get calls, emails, or anything they can throw at you to get that money. You can't even make partial payments to keep up on it, so if you lag and try to make a payment after the due date then they won't except just it and make you pay for the next month and late fees in its entirety or nothing at all. Of course they don't give you a reason, just a "no we don't accept partial payments!" I went in and tried to pay $100 toward one of my units (yes, unfortunately we rent multiple ones from this location) and they didn't accept it. That is ridiculous and foolish on their part, it's money and it's going toward your business!! We immediately told them we are taking our business elsewhere and definitely cheaper than this horrible place. Do not rent here. Public Storage is half the price for bigger units.
I was going through a tough situation and needed to store my stuff in a hurry. I cam in and immediately felt very welcome and at ease. I was pressed for time and space and the process was quick and painless. I even had to last minute change to a bigger unit and it was handled so easily! A very very professional and friendly staff. And clean facility!! I would highly recommend!
I'm so glad I decided to go to Storage West in Poway. Moving can be stressful for anyone fortunately, I had such a positive experience. I cannot say enough great things about Bill and this establishment. Bill was able to reserve the moving truck on my designated moving date, it was clean and they provide a moving hand truck, carpeted dolly and moving blankets for easy accessibility. Bill was by far the best, he is so courteous, professional, very knowledgeable and patient. He walked me through the process thoroughly with a sincere attitude and showed me several units and explained the benefits of each. Their storage units and grounds are impeccably clean, most importantly units are dry and secure. Perfectly easy to get in and out, they have stairs and their elevators always in great working condition. Their pricing is very reasonable and they honored their fantastic introductory rate. Over all I had a great experience with Storage West and would definitely recommend.
I worked with paway storage west for Five years, they are professional and nice people .
Thank you so much guys ??
Thank you PHIL ❤️RIP
These guys were great. Awesome pricing, easy to work with and very accommodating. If I ever need storage again I will definitely come back here.
Lisa and Mike the managers @princess view are above and beyond at your service ...these two are a rare and paramountly loving and kind team ....the world needs many ,many, many more kind and mindful people like these two in it ...I give them an eleven out of ten ...all the blessings to them and this business...GOMPER MOO AND M!CHELE YOU ROCK LIKE A HURRICANE!!!!!!!!!!!!
During a very difficult move, we had just gotten a truckload of stuff unloaded and in the process of moving it to a 2nd floor unit, the elevator went down. It was getting dark and Michael wasn't able to get the elevator working again, and all the stuff was sitting out there and we had no idea of what to do. we were broke, tired, and frustrated and when it seemed completely hopless, Michael and Lisa came thru by moving us to a bottom floor storage unit that was big enough to put all the stuff into, along with moving my stuff from upstairs to downstairs. They took what had become a very frustrating and hopeless situation and provided a solution that worked all around. I would whole heartedly recommend Storage West on Princess View, Michael and Lisa are wonderful people who have a job to do but never lose that quality which makes them a joy to work with!
Michael and Lisa are the best.! They are always very willing to help and they always give great customer service. I recommend them to all my friends and family when it comes to find storages in town!
Thank you Michael and Lisa for all that you, you guys ROCK!
I wanted to take a moment to express my gratitude for Stephen at the Rancho Bernardo facility. He helped me figure out the best storage situation for my items and I was thrilled to be able to use the moving truck to get it all in at one time. This is my least favorite thing to do so I appreciate the positive experience.
This is the first time I had my personal belongings stored. I chose storage west because it is just one block away from our community. I never realized that having storage west would give me a very good experience. John and Kathy treated me like family. They are helpful and attends to my needs. I would highly recommend this facility and will use its services anytime I need it.
John and Kathy are superior sustained and noteworthy performers who maintain the 4S Ranch Storage West at peak operational fitness and customer service skills are stellar. This facility consistently exceeds the pinnacle of my paradigm of expectations. Highly recommend to all potential clients. Semper Fi and VRS
I want to take a moment to thank Catalina Ramos for the great customer service she always goes above and beyond her way to help me and make sure all needs are met.
This facility is outstanding. The staff and complex are wonderful. I had to move my son across country and they helped me and were very accommodating. I would refer them to anyone. Complex very clean. I felt that our belongings were very safe. Again can not say enough positive things about my experiences with StorageWest.
StorageWest in Rancho Cucamonga is a great place for your storage needs! The staff has great customer services, and they go above and beyond to make sure your needs are met. The facility is clean safe and accommodating. The complimentary use of the moving truck at this facility assisted me in taking a great financial burden off my moving expenses. As a U.S. Army Military Veteran, I was impressed at the Military/Veteran friendly atmosphere. I felt at ease and never pressured. They are involved in community affairs and willing to be a part of community activities. Thank you Catalina Ramos, Rancho Cucamonga Facility Manager & staff for continuing to make my experience as a customer feel like my needs are the most important every time I'm at the StorageWest facility.
I normally don't leave reviews but I felt like this place deserved a good review. The employees and on-site manager here are very kind and helpful. The unit is clean and there was no evidence of rodents, dirt, bugs, etc.. I like how they have someone stay on the property because it made me feel like my belongings were safe. When we would stop by to get something from the storage or when we were putting things in I always saw an employee driving around and inspecting the areas which again reassured me that my stuff would most likely be safe. Overall I give this place 5 stars because of their great communication, their willingness to help/be flexible and the cleanliness of their units.
The staff is friendly, and eager to help. Had a unit here for 2 years and never had any problems.
Very good and understanding management. Accommodated various needs and made a stressful time less stressful.
We have had such a positive experience with Storage West! The facility is CLEAN, SAFE, and very SECURE! I would recommend this location to anyone!
Cheryl was so amazing! I needed a ride back to my house and I didn’t have my phone with me (I forgot it) so Cheryl called a Lyft for me on her account and let me pay her back. I was very grateful!!
Misagh Samadi, the facility manager, is kind, polite, and offers exceptional customer service. I would definitely recommend this facility to anyone looking for a safe and secure place to store their belongings. The facility is kept clean and well taken care of. Misagh goes above and beyond to accommodate every customer’s needs.
Fairview location Santa Ana, your lighting system all across the units on the outside is horrible, i never seen such irritating lighting style at such lower high from the ground up, those lights straight in to your face and your eyes, by the time i get out of the facility my eyes simply hurt so bad and get blurry after only 20 minutes of been there, witch is not good to drive like that back home. i had use storage for years but i never came across this uncomfortable issue, get proper lighting please and raise them up atlest 20 feet up above the ground, witch is the standard height for lightings that strong on any businesses or industrial area, is done this way to protect your eyes.
Storage West Response:
We're sorry to hear you are having trouble with the lights. We aren't quite sure where you are seeing this issue though. Our exterior lights are above eye level. We replaced all of the outside lighting at this facility with LCD lights in 2017 and they are working as designed. The next time you stop in would you mind pointing out where you're having issues so we can take a look? We'd really appreciate it. Thanks so much for the feedback!
WARNING! I'd give this place ZERO stars if I could!! Seemed like a nice calm place considering it is in Santa Ana. Boy were we fooled!! Was just there today on a hot summer day and honestly moving heavy boxes around makes you dehydrated. As I'm leaving I had not realized that it was 7 and I'm thinking "oh just in time." WRONG! A black truck approaches me slowly (not creepy at all right?). This blonde middle-aged lady comes out yelling at me asking me what storage unit I am. In my head I'm wondering who this lady is for her to be yelling at me and asking me for personal information. So I tell her and I ask her who she is. She said she was a manager and continued yelling at me about the closing time. MY GOD!!! Where did she learn about customer service???!! Identify yourself first please!! The hours of operation say 7am-7pm. I was tired from moving boxes and I was leaving at 7! I explained myself but she continued to yell at me with such horrible attitude. We're in the process of getting a house and we will NEVER use that place ever again in the future! Taking our money elsewhere! I didn't even get her name. Horrible horrible horrible!
Storage West Response:
We're very sorry about your experience. Customer service is extremely important to us. It is very unusual for us to hear someone had an unsatisfactory experience like this. Our Managers are very focused on the safety of the facility, we're so sorry her questions came off as rude though. Thanks for letting us know what happened.
Storage West in Scripps Ranch was an excellent experience. I needed extra space for a move, and rented a 10 x 10 unit. I didn't think much of it, until I realized EVERYTHING at Storage West works just as it should. It's new, clean and convenient. The location is managed by two brothers who are friendly and helpful. It's nice to feel like you are working with a person, a family...instead of a corporation. I recommend Storage West to anyone who needs a little temporary storage.
Robert here when I needed a space they were their for me great pricing and Kevin and his brother were terrific highly recommend
I moved here cross country and the brothers Brian and Kevin are absolutely, undeniably the best I've ever worked with!!! And let's not forget about Bea (sp?), Greg and the folks at the Rancho Bernardo location either.
And the truck use for 4 hours is the tops. I've used storage for nearly 10 years and never has anyone offered a moving truck! I highly recommend this facility for short or long-term use. Their services and ease of use is unmatched. Never once have I had a problem. Never once did I encounter a situation that they could not resolve immediately for me. Moving is such a pain; storage doesn't have to be when you come here.
Customer service is always available. I'm actually going to miss them when I move into my bigger place :(.
Storage west spring valley has been a life saver lost my job and they loaned me the truck to move in Renting was simple and easy The staff “Jackie” we’re just wonderful always going out of their way to help I would recomend this facility to anyone in need of short term lo term storage Ask for Jackie
I wish I can put 0 star.... Worst place ever! A very bad costumer service, not recommended.
Storage West Response:
We're sorry you didn't have a great experience. Customer service is really important to us. We work really hard to be here for our community whenever possible. We're really sorry we missed the mark with you. We'll continue to do our very best to serve our community.
Jackie has been more than helpful and such a jewel! Thank you for providing excellent customer service!!!
I just can't imagine a better storage facility run by better people than George and Susan! I have rented multiple units in recent years, and have seen the professional, yet personable, way they are always available with friendly smiles and helpful advice. The facility is kept spotless and I always feel safe and comfortable there.
George and Susan are awesome. Professional and spotless on details of instructions etc. I would rate them 5 out of 5
George and Susan are fabulous. The facility is spotless and the service is above a 10. The move in truck was a nice perk and appreciated. I would drive out of my way to rent at this facility.
Thank you my second time using your storage and as always very happy with everything you will always be my go to storage facility.
I would give 10 stars if I could. I only came to buy boxes this morning and they won my business from that.
We enjoyed being able to reserve their free truck for move-in. Jessica and Joe were very kind and very professional in their service. The facility is always very clean. We never had a problem finding the rolling cart, but it might be good to have at least 2 carts in each bldg.
John and Julie are very friendly and helpful during your stressful job of moving. They go out of their way to help you. Bonus: They give a discount to veterans (not just active military like the other storage companies) and you can borrow their truck for a day and you don'y even have to pay for gas.
Staff was friendly, as well as the staff that helped me saw off my lock that would not open with my key when I was vacating. I did have a BIG problem with paying my account online, I never was able to which was extremely frustrating and I voiced my frustration and concerns to the office and no one did anything about it. They stated it would get fixed time and time again, but in the end when I decided to vacate it never was taken care. Not everyone has time to call in and make a payment and let alone wait for someone to process their payment over the phone. No kind of compensation or discount was given which I believe it should have since the issue was never fixed at all during my rental stay. Other than that the unit was safe, price sort of went up when I was getting ready to vacate which was not good.
Storage West Response:
Thank you for the review. We really appreciate you taking the time to provide feedback. We're really sorry about your trouble with the online payment system. After you notified us about the issue we took action to correct the problem. We weren't aware you were still having trouble before you moved out. We're so sorry you were still experiencing issues. Thanks for letting us know here so we can keep an eye out for any additional issues for anyone else. Thanks again for renting with us.
John n Julie are the best.Very friendly their to help with anything,if they can.John pretty social guy.On the job and ready to assist you.Very clean n well organized place...they go that extra mile so to speak....Two thumbs up.
The storage facility is immaculate. The front office personnel at the Centennial location have always been kind with professionalism. The front office neat with organization! This month October 2019 my contract was terminated and closed. Received email thanking me for my business and support:
Anthony was awesome! Great help with my transition from Cali to Vegas. I really his laid back personality and approach to my situation. Very professional and reassuring. Clean, new, air conditioned environment withcadded insurance and security. Best experience, promise. Ask for him!!
Very nice storage and the staff was amazing! Would definitely recommend!
Very happy I chose this facility! Robert was very helpful and considerate of my storage needs. He provided options and convenience to ensure my experience with Storage West was exceptional! Overall, GREAT CUSTOMER SERVICE!!!
Free truck on move-in day was a big plus. Robert and his wife were very friendly and helpful. Unit was clean and ample for our stuff.
Excellent service! Amazing facility and amazing employees. We appreciate everything that you do for our charity, every year! Highly recommend!
I usually never take the time to review a business but Laura and Kevin are two exceptionally good people. Every time I go into the office or talk to them on the phone, I always receive exceptional customer service. Laura is one of the nicest people you ever want to meet. Too bad there aren't more people in the world like her. She is always been accommodating and courteous to me whether in person or on the phone and so is Kevin. I would highly recommend this facility. I have been with Storage west for 4 years and have nothing but great things to say about it.
Everyone was very helpful at Storage West. The facility is super clean and looks safe. I felt good about storing my mom things and there was no problems.
We started with a small unit to store a few things, then stored everything we owned for six months when we moved out-of-state. Larry and Annette were always patient and helpful. Our things remained well-protected until we completed our move. We highly recommend this facility and its excellent management team!
Leaving Las Vegas after a few years and therefore Storage West. Annette and Larry have been a joy to work with and always went beyond the expected to make my storage experience a great one. I kept a motorcycle with them and they were very forthcoming in arranging access to the shop etc. with minimal fuss.
Annette and Larry were wonderful to work with. Everyone was very pleasant and friendly. The facility was clean and secure. Should I need storage again, I'll be back. Thank you!
Could not ask for a better experience or a better company to use to store my belongings. I used the facility located at 2480 W. Craig Rd. Clean and grounds well maintained. Awesome office staff. Libby was great!
George & Susan Perez are outstanding! They make finding the right unit to fit your needs and budget easy. Susan helped me setup auto pay and ensured that I had adequate insurance coverage to protect my belongings and save me money. George keeps the place immaculate. Always clean, always friendly, always helpful and professional. I cannot say enough good things about this dynamic duo. Thank you George & Susan!
I've had my storage unit since August 2011. Less than 10 months later I had to unexpectedly move to Northern Nevada, without the contents of said unit. Management and staff at the E. Craig Road location have always been very helpful, courteous, friendly, professional and accommodating. especially since I reside outside Southern Nevada. While I'm hoping 2017 is finally the year I'm able to come down to Vegas, retrieve my belongings and close out my account, I remain grateful that I've never had to worry about storage security. Thank you!
Unit was clean, staff are nice and punctual with any responses. Would use them again!
Very personalized service. The staff knows you by name and they are very helpful and genuinely nice folks. Loved my experience with them and the prices are pretty good too.
Easy breezy transaction and wonderful staff... secure and convenient storage. Thumbs up!
My daughter & I appreciate all of the assistance Norma, Facility Manager-Rhodes Ranch/Storage West, has given to us. She is friendly, courteous, professional and most efficient. We would definitely recommend this facility, as it is safe and secure with the comfort of knowing that Norma is available to assist with any and all of our storage needs.
I had such a good experience, Norma at the Rhodes Ranch location was so helpful went above and beyond helping make our move so much easier and less stressful will definitely recommend all my family and friends.
Kibriya, an associate at Storage West, and his manager went above and beyond for me during a recent move at the facility. I was already impressed with the cleanliness of the facility and the convenience of the location but now I am a customer for as long as I am in the neighborhood!
Best experience I’ve ever had with the storage facility. Highly recommended. Makes me wish I had more things to store to give them more business.
I used Storage West for close to 3 years. They were always helpful, professional, and responsive. The facility is immaculately clean and very well maintained. If only all businesses operated in the manner of the staff at Storage West. Even their answering service (after hours) performed expertly. It does not get any better.
Always friendly and helpful.
This is my first time using a storage unit and Gary was very helpful and professional! Thank you Gary!
Need to have to find a storage this is the right place right location and the staff especially John his professionalism make me even get 2 storage in one week and all that is because of his knowledge and his help and attitude thanks to him very friendly too
Pam and Gary was most helpful The storage unit That was showed was very clean . They both are an asset to your company. Great Customer service. Your company is lucky to have these two professional.
Perhaps, Tiffany Pinkard was referring to me being unhappy as a 3 year+ tenant of Storage West and received a 27+% rental INCREASE in my rent with NO increase in services! Further, when I went to pay as I had routinely done with the prior manager - Lisa Daniels - and the manager who preceded Lisa, I had NO problems and was NEVER charged a late fee when technically late! Charles - the NEW manager - wanted to charge me a LATE fee and a LIEN fee - over $60 for a $27.80 5x5 rental only13 days late! I have paid my rental technically LATE 17 months out of 36+ months and have NEVER been charged a LATE fee! Including just a month ago - I paid my rent on 1/23/16 with NO LATE FEE! Until Charles! I tried to pay on 2/17/16 and Charles said I owed a $10 LATE FEE plus a 27% in rent increase! Further, Charles LIED to me that NEW 5x5 rentals had to pay MORE than his 27% INCREASE in my rental! The Storage West website on 2/27/16 reveals that Charles LIED to me on 2/17/16 on the phone and 2/25/16 IN PERSON in front of Tiffany Pinkard, apparently! FYI - I could rent the SAME space for LESS money TODAY IF I entered into a NEW lease! How does that make sense? FYI - Charles is NOT Lisa who was a competent excellent manager for Storage West! Beware of Charles! He doesn't listen and doesn't seem to understand the fundamentals of good business practices! Incompetence has its price in business and in life . . .
Storage West Response:
Hello Gary, we're really sorry that you've been disappointed with the cost of your unit rental. There are a lot of factors that go into setting our prices. We are really focused on the value our services provide. We appreciate your feedback and apologize that you weren't satisfied. It's impossible to please everyone but we sure wish we could. Thanks again for your comments.
Staff was very professional. Charles was dealing with a difficult customer and handled it very calmly and professionally. Linda was all smiles and very pleasant and welcoming. Facility is very clean and convenient.
I want to compliment one of your excellent employees, Lisa. She went to great lengths throughout our business relationship for more than a year. She is the person you would want to always transact with because she has every aspect to provide a very great customer service. Lisa is just simply the best and would recommend this storage facility just because of her.
Storage West has been a great place to rent space. The customer service has always been polite and professional. The facility very clean. I especially got good service with Ashley, always helpful & energetic. Thank you Ashley & Storage West.
I highly recommend Storage West in Atascocita to anyone needing storage space. The staff (Ashley in particular) is extremely helpful. The security protocols are great! The facility is clean and the location is convenient. I couldn't be happier with my decision to rent storage space at Storage West! Thank you Ashley for your friendly smile each time I come by!
The staff member who assisted me was Ashley, I recommend her with enthusiasm. She went above and beyond to make sure I was able to get the most accessible unit with as much space as my budget would permit. I didn't think to ask but she knew that a veteran's discount was available and offered it to me unsolicited by me. When I have a need to come by the office she is always helpful. I have utilized storage facilities in the past, Ashley keeps this site cleaner and tidier than any I have seen before. Her company is lucky to have her.
Storage West Cinco Ranch is a very clean facility. The staff are courteous, friendly and accommodating. I would definitely recommend this location to anyone.
this is the second time I've had a storage unit here and i will never go anywhere else. the staff are always helpful and the facility is very secure.
This is the best storage facility I have ever been associated with! I cannot express enough that Storage West - Cinco Ranch sets the industry standard. Paula and Jennifer are super!
I rented a storage space back in June 2020 for some expensive furniture that we needed in a climate controlled environment. I was reluctant at first but when I toured the Channelview facility, I was thoroughly impressed. The facility is climate controlled and they have a three story building. Another concern was the recent flooding in this area due to hurricane Harvey and unpredictable Gulf coast weather. The facility met my two biggest concerns. The staff is unprecedented when it comes to customer service and availability. No answering machine and always a pleasant voice on the other end. I’m also very grateful that they take the time to call every customer when the monthly bill is past due instead of allowing the bill to default giving them legal ownership of your belongings. That my friends is what I call service. My most recent correspondence was with a staffer named Jocelyn Mendoza, who called to inform me of a past due bill and reminded me of a rate increase which she negotiated on my behalf much to my satisfaction. She was extremely professional and prompt as always, needless to say, her actions speak louder than her words. Thank you Jocelyn for making this experience and your facility a worthwhile investment.
The best storage building in Houston.
Great storage facility. Clean, neat and staff is great!
Aimee and Doris were extremely nice, caring and helpful in facilitating my move. I have been a customer for a few years and I am very happy with the facility.
I have had a unit here for about 4 years, and everything about it is easy, clean, and simple - I love that!. The covered parking is a must for me, easy access to my unit, and cleanliness/no small critters. Customer service is top notch - any time I have a question it is answered quickly and without any issues. Thank you for offering my needs close to home and work!
I have been a customer for over 3 years. Aimee and Doris have both always been friendly and professional. I visit my storage unit frequently in my line of work and they both stop by each visit to check to see if I need anything. I am very appreciative for their tremendous customer service and would never hesitate to recommend StorageWest!
I’m a traveler by profession and I have been with Storage West for over 2 years with all sorts of storage needs, anywhere work takes me for every storage need, I still get the same awesome service from everyone at the Northpointe branch. They even help me with other non-storage issues and would share recommendations. Their units are state of the art, safe and so clean you can probably sleep on them! This is the place to go for your storage needs. John and the other staff at the counter are always super friendly too which is a definite plus!
Easy and fast sign up. The staff is welcoming, and the facility manager is thorough and clear with his orientation/site tour. The hallways are bright and clean. The elevators are spacious enough for hauling furnitures up and down the facility.
Had such a great experience the first TWO times we rented a unit with Storage West Tomball, that when it came time to rent for my mom, they were the only place I wanted to store her very loved items! Not only are they new, clean, and easily accessible, but the staff are very kind, professional and made the rental process easy and quick! Plus, during this crazy COVID times, they all kept the environment safe for all!!! Thank you Chris and staff for all of your help!
Big shout out to the ladies at the Sugar Land Storage West HWY 6! Great storage place, clean, reasonable price, and most importantly, Barbara the manager & Yvonne are fantastic. Always accommodating with excellent customer service. Thank you, ladies!
The ladies at Storage West makes you feel like you are family. They are very nice and helpful. Highly recommend this facility. Thank you. Yvonne and Barbara!!!
Hats off to the ladies at Storage West. We have been storing here for almost two years Yvonne and Barbara are very nice ladies. Treats you like family. Thank you Yvonne and Barbara!!!!
This is a really great facility. It’s laid out well and easy to use. It’s supper convenient to my house. Very clean and well maintained. Erica is wonderful to work with! So helpful and friendly. She’s efficient and got me a great unit and a fantastic discount for the first two months. I could not be happier with this facility. Erica is the best!
Great property, efficient, and friendly
Erica has been extremely helpful over the last several months. We had to move all of our belongings into storage as our lease was up on our rental home and our home remodeling project was delayed. Erica helped us secure your moving truck and even helped us get a truck from another location when we were in a bind. When we needed an additional storage space, she quickly set us up with a convenient spot. She is extremely responsive and professional at all times. It has been a sincere pleasure doing business with Erica and Storage West.