Self Storage – West Surprise

We have had the best customer service starting with our first telephone call. Everyone has been very helpful and friendly. We started out with two units and ended up with five units. Our storage unit keys were stolen when we were visiting Las Vegas and we called Storage West and they double locked our units right away to safeguard our stuff. It's comforting to know our stuff is being stored in a super clean and safe/secure area. This has been a tough transition with moving out of state to Arizona but the staff here has been very comforting. My son has always enjoyed the rides in the golf cart and we are appreciative of the complimentary water and boxes with each storage unit we have rented. We have also enjoyed their friendly conversations. We changed our unit reservations a couple times and they have always been super helpful and genuinely wanting to meet our storage needs. I never felt the need to call or check other storage units out because this is the best out of all of them I am sure. You must store your stuff here!

Nowhere online does it say you need an appointment to see any units. We showed up to rent a unit and were told it would be another 20 minutes before anyone could help us. We had stopped by earlier in the day to find that that the only worker was out to lunch. If there's a lunch break when no one is available that should also be posted somewhere before people waste their time driving over. We decided to go elsewhere since this was the most inconvenient place to use apparently.

Storage West Response

We sincerely apologize for the inconvenience and the delays you experienced. We try our best to have someone available in the office for walk ins. We're sorry that didn't happen when you stopped in.

This is definitely a five star self storage facility! It's new, clean, secure, and the management guys are top notch! Thank you Tom and Rob for taking care of all my storage needs and concerns! I highly recommend you and your location to everyone in need of a storage facility!