Houston TX 77008
First of all, Storage West Height's street view is eye catching. After passing this location several times and knowing I would be moving soon, I decided to stop in. From the moment I opened the door, I was met with a very warm greeting and friendly smiles.
The staff was so professional, knowledgeable and friendly, I honestly could not tell who was the Manager; and I interacted with all four employees at the time. I later found out that two of the staff members were actually being trained for another location…… could not differentiate and I work in the customer service industry.
Just to be sure I was making the right decision for my storage needs, I later brought my daughter who immediately said "Mom, I like this place it's clean, well lit (we drove by twice at night), they already have dolly's and it's air conditioned." After receiving her confirmation, we went back and leased a unit. Imagine my surprise when I needed to come late one night and was extended a little extra time after closing. Not to mention, I was also informed that if necessary, Storage West in the Heights even had a truck a could reserve for the day. I was beyond impressed about having access to a moving truck, as I had already planned on renting a Uhaul.
Lastly, AJ and Latasha have such a good rapport with not only the customers, but with each other; they appear more like family than co-workers. That's a lot to be said considering some of us spend more time at work than anywhere else. Even when I have occasionally called this location, I literally can here AJ and LaTasha's smile through the phone. Not only are they "keepers," but they are to be commended because they are consistently offering the highest level of customer service possible.
I highly recommend Storage West in the Heights to anyone looking to move. I pass at least eight different storage locations because of the service I receive. Thank you AJ and LaTasha!
Just rented for the first time and it was a seamless, terrific experience. The staff are wonderful - thank you especially to Latasha and Paula! You ladies are professional, helpful and really care about the customer! This is a great addition to the Heights neighborhood!
This is a very nice, clean storage facility with a convenient layout. Latasha was extremely helpful in getting us set up with a storage unit.