Very clean and logistically well planned facility.
AJ, the site manager was very helpful and went the extra mile to get documents prepared for movers arrived. Great job AJ......Thank you.
Houston TX 77008
Storage West - Heights (Shepherd) gets 10 stars from me!!! From Mrs Scott, Cameron (who was helping out at the store that day from another office) and everyone there - great customer service! Any questions I had, they took the time to help me. I was very happy the first time I rented a unit for my school/classroom items - I went back to rent another unit for my apt stuff. I can’t thank them enough. When I walk in they wave and are so friendly. I plan on using them anytime I need a storage unit! Thank you Mrs. Scott and all the employees at Storage West - Heights!!!
I cannot praise Storage West enough....especially Latasha Scott. I first met her on one of the most worst days of my life...a few days after Hurricane Harvey. I was standing in line with so many other folks, waiting to rent a storage unit to place all that I own into it so that I could begin the clean up of my flooded home. Latasha was professional, kind, patient, very helpful and calm with everyone, including me. Over the next year, while I was rebuilding my home, I would come to the storage unit to either get an item that I needed or to bring more items that needed to be stored......and most times Latasha was there working. Each time, she called me by name (she remembered) and greeted me with a big smile. These simple gestures from her meant a lot to me. I have since moved back into my home and no longer need a storage unit, but if I ever do again, I will certainly use Storage West and I hope that Latasha will be there with her smile...and I know that she will still remember my name.
Employees are very friendly and knowledgeable. Location provides efficient, clean storage option.