Self Storage – Sunset Road
Why Choose Us for Self Storage?
We are located on Sunset Road between Annie Oakley Drive and Sandhill Road. We are just over 3 miles from McCarran International Airport This is Storage West's East Las Vegas Self Storage location, click here to see other Las Vegas self storage locations.
To reach the facility from the 215 Freeway exit on Sunset Road then turn left and continue for just over 3 miles. We are on the right hand side of Sunset Road. If you are coming from the 95 Freeway exit on West Sunset Road and turn left. Drive for 1.6 miles then veer to the left at the Intersection of West Sunset Road and East Sunset Road. Continue on East Sunset Road for another 1.6 miles. You will see our facility on the left hand side just after Annie Oakley Drive.
People are drawn to our location by its curb appeal and cleanliness. Tenants often mention that our property is very well looked after. They also like the fact that we have helpful resident managers on site. We get many referrals because tenants are so impressed with the staff, the property and the service they receive.
I rent from Storage West every Summer. Service improves each year, but facility manager LLisa Daniels provides outstanding customer service. She goes the extra mile to make sure customers get their needs.
Las Vegas NV 89120
Perhaps, Tiffany Pinkard was referring to me being unhappy as a 3 year+ tenant of Storage West and received a 27+% rental INCREASE in my rent with NO increase in services! Further, when I went to pay as I had routinely done with the prior manager - Lisa Daniels - and the manager who preceded Lisa, I had NO problems and was NEVER charged a late fee when technically late! Charles - the NEW manager - wanted to charge me a LATE fee and a LIEN fee - over $60 for a $27.80 5x5 rental only13 days late! I have paid my rental technically LATE 17 months out of 36+ months and have NEVER been charged a LATE fee! Including just a month ago - I paid my rent on 1/23/16 with NO LATE FEE! Until Charles! I tried to pay on 2/17/16 and Charles said I owed a $10 LATE FEE plus a 27% in rent increase! Further, Charles LIED to me that NEW 5x5 rentals had to pay MORE than his 27% INCREASE in my rental! The Storage West website on 2/27/16 reveals that Charles LIED to me on 2/17/16 on the phone and 2/25/16 IN PERSON in front of Tiffany Pinkard, apparently! FYI - I could rent the SAME space for LESS money TODAY IF I entered into a NEW lease! How does that make sense? FYI - Charles is NOT Lisa who was a competent excellent manager for Storage West! Beware of Charles! He doesn't listen and doesn't seem to understand the fundamentals of good business practices! Incompetence has its price in business and in life . . .
Storage West Response:
Hello Gary, we're really sorry that you've been disappointed with the cost of your unit rental. There are a lot of factors that go into setting our prices. We are really focused on the value our services provide. We appreciate your feedback and apologize that you weren't satisfied. It's impossible to please everyone but we sure wish we could. Thanks again for your comments.
Staff was very professional. Charles was dealing with a difficult customer and handled it very calmly and professionally. Linda was all smiles and very pleasant and welcoming. Facility is very clean and convenient.
I want to compliment one of your excellent employees, Lisa. She went to great lengths throughout our business relationship for more than a year. She is the person you would want to always transact with because she has every aspect to provide a very great customer service. Lisa is just simply the best and would recommend this storage facility just because of her.
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