Barbara@ Yvonne are two fantastic managers who always put their customers first. They are always helpful and I look forward to seeing them each month. You are fortunate to have them as excellent employees.
Sugar Land TX 77478
HATS OFF TO THE LADIES AT STORAGE WEST!...Barbara went the extra mile to help me transition smoothly from a competitor’s nightmare storage facility located a minute away, to a better environment and storage facility packed with professionalism!!...Coming from another storage (Extra Space) and dealing with problems as soon as I signed the dotted line, it is hard to realize on how much grief I was put through...within one month of trying to move in, I had to deal with Extra Space’s rudeness, unprofessionalism, finger pointing, lies and restricting me to move in due to work being done on the property (thus, causing a flat tire due to a sharp broken screw! To add to insult, I found a handful of screws thrown on the ground!) Extra Space’s management, upper management, ABRUSA, Extra Space Contractor’s offered the worst customer service and wasted my time and $$!!....On the other hand, “Storage West” is a welcoming and clean facility...Temperature controlled rooms are consistent (not hot like the previous facility)....Safety is important to me and everything checks off perfectly!!...Most of all Barbara should be acknowledged for her eagerness, empathy, professionalism. and the best customer service!!...Thank you for being a breath of fresh air!
Do NOT use this facility. The gates often malfunction so they are open for days in a row compromising security. Additionally I closed out my unit and was told there was no proration of rent because I wasn't inside the 10 day window after the rent was paid (I as there on day 11). Unlike the 5* reviews I saw before I rented the facility, I found the people at the desk to be less than accomodating after the unit was rented. Rather than try to accommodate a reasonable proration request they choose to give me the corporate runaround. I am quite sure this review will never see the light of day but if it does think twice about this company.
Storage West Response:
Thank you for taking the time to leave us feedback William. We really appreciate it. While we wish you had a better experience with us, and we are used to more positive reviews, we do think it is important to be transparent and accept feedback even when it is negative. We are working with a vendor on the gates so they will function properly. We apologize for any issues you've experienced with them. Being here for our Community of Renters is extremely important to us. We'll continue to focus on providing the top level of service that we strive for.
StorageWest is great! The units and hallways are clean and well lit. I really appreciate that. Barbara and Yvonne are so nice - they were so kind and helpful as I dealt with moving my belongings out of my house after it flooded with Harvey. I will definitely recommend StorageWest to anyone who needs a storage unit.