Sugar Land TX 77478
Do NOT use this facility. The gates often malfunction so they are open for days in a row compromising security. Additionally I closed out my unit and was told there was no proration of rent because I wasn't inside the 10 day window after the rent was paid (I as there on day 11). Unlike the 5* reviews I saw before I rented the facility, I found the people at the desk to be less than accomodating after the unit was rented. Rather than try to accommodate a reasonable proration request they choose to give me the corporate runaround. I am quite sure this review will never see the light of day but if it does think twice about this company.
Storage West Response:
Thank you for taking the time to leave us feedback William. We really appreciate it. While we wish you had a better experience with us, and we are used to more positive reviews, we do think it is important to be transparent and accept feedback even when it is negative. We are working with a vendor on the gates so they will function properly. We apologize for any issues you've experienced with them. Being here for our Community of Renters is extremely important to us. We'll continue to focus on providing the top level of service that we strive for.
StorageWest is great! The units and hallways are clean and well lit. I really appreciate that. Barbara and Yvonne are so nice - they were so kind and helpful as I dealt with moving my belongings out of my house after it flooded with Harvey. I will definitely recommend StorageWest to anyone who needs a storage unit.
My experience with Storage West Sugar Land has been awesome! The facility is great! Convenient location, easy access, great ammenities and wonderful value for my space make it the best place to store my things and also the best experience that i have ever had with a storage unit! I have told many family members and friends about it! Barbara and Yvonne are always very friendly and helpful with anything! 5 starts for sure! i highly recommend that everyone consider Storage West for all your storage and packing supply needs!