Scottsdale AZ 85254
This property has the best costumer service! Mike is very helpful and has gone above and beyond. I also feel very comfortable that my stuff will be protected.
My husband I moved to Europe from Arizona about 7 years ago and we decided to put some of our things in storage. The minute we met Mike he treated us like we were family. He ensured that we were taken care of and that we wouldn’t have to worry about our things since we would be living so far away. Every month we get our bill and even when we forgot to change over the credit card he reached out to us and flagged that it wasn’t going through before charging us a penalty. A few years ago, there was an unfortunate flood at the storage unit due to some new construction on the building. Mike literally woke up at 3am and ran to the units to try and ensure damage was kept to a minimum. He called us right away and let us know that some of our things had been in the flood and that he wasn’t able to “save” everything. The fact that he even tried, knowing that we were out of the country, is just one of the most amazing things. He is an amazing person. He moved our things to a new unit and let us know that when we are back in time we could file a claim. We came back just last September to go through out things and he took care of us, again, like we were family. When we filed our claim he advocated for us to the company to ensure we received appropriate coverage. I would recommend this storage location 100% because of Mike. I trust him like he is family. I would never consider another place to store our goods…I would drive/fly/sail miles to store our things here :).
We recently moved from Scottsdale to Kauai and had to remove our items from our storage unit. It was like leaving family behind. Our experience with Mike and Gwen was awesome, they are just truly amazing people. I just now looked up the page at other comments and the word "family" popped out at me several times. We obviously all think the world of Mike and Gwen and we will miss their warm greetings.