Features & Amenities
Las Vegas NV 89113
I have rented from this facility numerous times. Unfortunately there have been 3 different managers ever time I went back BUT each and every one of them have been excellent. The last one we have dealt with her name is Lisa. She is great. Property is always clean. Never have I had any issues with bugs coming in the property or leaving. If u r ever looking to rent. I HIGHLY RECOMMEND THIS PROPERTY.
Just found a lock on my unit, with no explanation. We are paid in full, have never missed a payment, and were not contacted by phone or email about any problems. They weren't even in the office to let us into our unit or explain why they locked a paid customer out. Going back shortly to get an answer and will call the police if necessary. I strongly suggest that you stay away. This is not acceptable behavior in any circumstance.
Storage West Response:
Thank you for letting us know about this problem. We are so sorry for the inconvenience. This was a simple mistake. The wrong unit had a lock added. We're glad you were able to let us know so we could fix the issue. Please accept our apology for the mix up, this is certainly not typical for us.
Just a note about Terrall and Jeanette Hanson who run the facility....is awesome a good word? These two individuals ARE Storage West. I was a good boy. did my homework and shopped around before I made a decision on where to store everything I own. Even though two of the other facilities were less expensive, hands down, it was Terrell and Jeanette who made my decision as easy as 1, 2, 3. I instantly felt like I was dealing with family members because they are super friendly, genuinely concerned, ultra helpful, full of information and down to earth individuals. The word "commercial" didn't even enter the picture like it did at the other facilities I checked out. Hats off to these two fine human beings for....being human beings! They are an asset to Storage West with high ideals and standards. The facility is well maintained and spotless right down to the public bathroom all because of the Hanson's. It's obvious they care. So if anyone is in need of a storage facility and this location is convenient for you, without a doubt, don't give another facility a second thought. Further, if you ever need to speak to anyone in the Storage West Accounting Department (located in Arizona), these folks are equally as friendly and helpful as the Hanson's! I believe it must be a "company policy" to run the business in this down to earth non-commercial way and it certainly shows and I am sure has paid off for Storage West.