Lake Forest CA 92630
All of my belongings were destroyed by a rat infestation! If I could give a 0 star rating I would. After spending almost $15,000 over the course of three years to store all of my belongings while my house was under construction, almost everything my family owned had to be thrown away. Our mattresses, clothing, and furniture were chewed, urine soaked, and covered in rat feces. Plastic boxes were chewed into and the rat droppings were 2 to 3 inches deep in some. The entire bottom of the unit was completely covered in rat droppings! Yes, we purchased the Storage West Preferred Lease policy but were told that the $2500 policy only covered $500 in rodent damage. Hmm, seems to me they knew something I didn't. So, they acknowledged that there was a lot of damage and that we lost a lot of property and offered $1,500 instead of $500. Still, seems highly unethical to me considering we lost over $5,000 in clothing, furniture, etc., in addition to the nearly $15,000 we spent on the storage unit. Thier website promises, "The Preferred Lease option includes our written guarantee to provide you with a secure and well maintained storage unit. If your stored items are damaged or stolen because we didn’t do our job, we will take responsibility and pay you up to the level of protection you choose." Obviously, their facility was not well maintained, or this would't have happened. VERY DISAPPOINTED!!
Storage West Response
Hi Mary Beth,
We are very sorry about what happened. We do what we can to prevent rodents from getting in, but sometimes traps and poison just aren't enough. If you can think of anything more that we could be doing to prevent this from happening please let us know. Thank you for submitting your claim, it has been processed. We'll continue to do our best to prevent this issue from occurring.
Brian is the nicest most helpful man.
He really stepped up and helped me
with all my storage rental needs!!
He gave me the name of a wonderful
young man that helped me with moving my things to my storage unit.
Both Brian and Jose really saved my
Life today and I am truly Thankful to both these fine men!!!! I will forever be a loyal customer to Storage West.
I was treated like I was family and that means the world to me.
Great prices,Jeff is very helpful and knowledgeable.when your stressed and moving it is very nice to feel welcomed and treated with respect. Thank you storage west,big big help!