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Self Storage Fontana

3.8 Star3.8 Star3.8 Star3.8 Star3.8 Star 4 reviews
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Rental Office Hours
Monday-Saturday, 9am to 6pm.
Closed on Sundays.
Closed on most major holidays
Secure Gate Access Hours
7am to 7pm including holidays

Available Units

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Small
Small units measure up to 79 sq. ft.
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Medium
Medium units measure from 80 - 179 sq. ft.
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Large
Large units measure over 180 sq. ft.
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Vehicle Parking
RV, Vehicle, and Boat Parking Spaces
 
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14337 Baseline Avenue,
Fontana CA 92336
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14337 Baseline Avenue, Fontana CA 92336

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Rental Office Hours
Monday-Saturday, 9am to 6pm. Closed on Sundays. Closed on most major holidays
Secure Gate Access Hours
7am to 7pm including holidays
Why Storage West
Free Moving Truck
We make things simple
Free moving truck available and moving supplies for sale on-site.
Your things are safe with us
Your things are safe with us.
Camera surveillance, secure gate access, good neighbors. Don't worry about a thing.
Here for you
We're here for you.
Our staff is among the friendliest in the business. If you need anything, just holler. We're here to help.

Features & Amenities

Friendly Resident Managers
Clean and Well Maintained
Moving supplies available
Computerized gate access
Area's Newest Facility
Air Conditioned units available
Flexible month to month leases
Competitive rates
Computerized record keeping
Prepayment plan for no hassle obligation
Our facilities are clean and well maintained.
- Facility Manager
Business Friendly
For Businesses
From storing excess office supplies to starting a distribution center, businesses of all kinds use Storage West. See how we can help with your business needs.
14337 Baseline Avenue,
Fontana CA 92336
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Customer Reviews
3.8 Star3.8 Star3.8 Star3.8 Star3.8 Star 4 reviews

1 Star1 Star1 Star1 Star1 Star
1/5

The absolute worst experience at a storage facility! I can not understand why the owners would keep the manager around. I called and spoke with a friendly rep, Tonya. She emailed me the info on the unit. The next day, I go in and the man there tells me it's $20 more per month regardless of the email I received. Then, the manager, Shawn comes in takes over my paperwork and tells me "I'll give it to you for the price you were quoted", but acts like he's doing me a favor. 2 hours later, I'm still there trying to rent 2 units because his system broke down, he was having trouble printing, couldn't find a pen, he had to "read for me" 2 pages of rules. I told him I'd read it, but he said its policy that he had to read it for me....very slowly and losing where he was most of the time. I thought it was his 1st day on the job, but then he tells me he's been there 12 years...what?! A couple weeks later I used their moving truck that comes with every unit. The tire was nearly flat and 1/4 tank. We returned the truck and told Tonya about the tire and gas we refilled and she told me we'd get a credit to our account. She left a note for Shawn and called him. Of course, Shawn said he never had a note or call and I wouldn't get a credit He told me I could only use the truck once more, eventho I had rented 3 units. I asked why. He said because I have to use the truck within 2 weeks after I rent the unit. I was never informed of that. So I used the truck again, for my last unit, and I was there an hour as he couldn't find the rental truck paperwork, pens, etc. He had his helper take over helping us and we were there even longer due to her inexperience. So, my husband returns the truck while I was having new beds delivered. My husband calls me to say Shawn told him he can not return the truck unless I'm there. So I rushed down and had to wait for them to "find" my paperwork, highlight where I need to sign. I was livid! Tonya is amazing, but all the rest are horrible. The manager especially has absolutely no consideration or respect for his customer's time. I'm a Real Estate Broker and recommend storage facilities all the time to my clients. I would never recommend this place to my worst enemy. I had another storage unit down the street at Extra Space Storage and I would highly recommend them. They are considerate, friendly, organized, and get you out within 10 minutes. If you have all day to spend at a storage facility with unorganized inconsiderate people...go to Storage West. If you want fast and friendly service..I recommend Extra Space.

Storage West Response:

Thank you so much for the feedback Mary. We take these comments very seriously. We are so very sorry you experienced this. Customer service is usually a point of pride for us and it looks like we've really missed the mark here. We will look into this internally. We appreciate you bringing your experience to our attention. It was very nice speaking with you on the phone, and again, we want to thank you for taking the time to talk with us.

Nov 29, 2016 by Mary Peterson
4 Star4 Star4 Star4 Star4 Star
4/5

Amber was great while we needed storage,
very clean and my questions answered
thanks so much

Oct 9, 2013 by Natascha Lotich
5 Star5 Star5 Star5 Star5 Star
5/5

clean facility, Amber and George are very helpful and nice. I had 2 million questions and they were great at answering. Amber took the time to go over the entire contract and she explained every little detail. Thank you guys; I will recommend you to anyone that is in need for storage.

Jul 18, 2013 by George
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