Self Storage – Fontana
Why Choose Us for Self Storage?
Storage West Fontana is at 14337 Baseline Avenue in Fontana, California. If you are travelling in from the east on the 210 you can get off at the Cherry Ave exit. You'll then turn right onto Baseline Road and we’ll be right there on the southwest corner. You can find us in the same parking lot as the Wells Fargo Bank and the Auto Zone.
If you're coming in from the north, or south on the 15 freeway, just take the Baseline Road exit and head east. We’re less than a mile from the exit. You will find us on the South side of the street. That'll be on your right. Watch for the Storage West sign once you pass Heritage Circle. We are a little bit off the main road, but you should be able to see our office and the gate entrance there in the parking lot.
We are conveniently located near the Vons shopping center on Baseline and Cherry Ave. Our facility is very suitable for any Fontana residents looking to store a few things. We offer both drive up and inside units. Whatever you’re looking to store, we should be able to find a unit to match your needs. Safety and security are a priority here, you’ll be glad you chose to rent with us. We look forward to you coming in. We'll be very happy to give you a tour of the property and help you pick out the self storage unit that is best for you. See you soon!
Great customer service & great management staff. Chris Proctor made my experience there & my move-in process very easy.
Fontana CA 92336
Great customer service & great management staff. Chris Proctor made my experience there & my move-in process very easy.
Great Customer Service! Storage West employees Shawn and Chris were very helpful with me getting into my rental and made the process simple and easy. Clean facilities and property and good pricing as well. I was pleased with the fact that the store offered me a 15 foot box truck to use for a recent move and it was the perfect size and FREE! ..very cool. I was also impressed by the trucks cleanliness and condition. I would definitely recommend Storage West to anybody that's looking to rent a storage unit and wants service, value, cleanliness, and professionalism.
The absolute worst experience at a storage facility! I can not understand why the owners would keep the manager around. I called and spoke with a friendly rep, Tonya. She emailed me the info on the unit. The next day, I go in and the man there tells me it's $20 more per month regardless of the email I received. Then, the manager, Shawn comes in takes over my paperwork and tells me "I'll give it to you for the price you were quoted", but acts like he's doing me a favor. 2 hours later, I'm still there trying to rent 2 units because his system broke down, he was having trouble printing, couldn't find a pen, he had to "read for me" 2 pages of rules. I told him I'd read it, but he said its policy that he had to read it for me....very slowly and losing where he was most of the time. I thought it was his 1st day on the job, but then he tells me he's been there 12 years...what?! A couple weeks later I used their moving truck that comes with every unit. The tire was nearly flat and 1/4 tank. We returned the truck and told Tonya about the tire and gas we refilled and she told me we'd get a credit to our account. She left a note for Shawn and called him. Of course, Shawn said he never had a note or call and I wouldn't get a credit He told me I could only use the truck once more, eventho I had rented 3 units. I asked why. He said because I have to use the truck within 2 weeks after I rent the unit. I was never informed of that. So I used the truck again, for my last unit, and I was there an hour as he couldn't find the rental truck paperwork, pens, etc. He had his helper take over helping us and we were there even longer due to her inexperience. So, my husband returns the truck while I was having new beds delivered. My husband calls me to say Shawn told him he can not return the truck unless I'm there. So I rushed down and had to wait for them to "find" my paperwork, highlight where I need to sign. I was livid! Tonya is amazing, but all the rest are horrible. The manager especially has absolutely no consideration or respect for his customer's time. I'm a Real Estate Broker and recommend storage facilities all the time to my clients. I would never recommend this place to my worst enemy. I had another storage unit down the street at Extra Space Storage and I would highly recommend them. They are considerate, friendly, organized, and get you out within 10 minutes. If you have all day to spend at a storage facility with unorganized inconsiderate people...go to Storage West. If you want fast and friendly service..I recommend Extra Space.
Storage West Response:
Thank you so much for the feedback Mary. We take these comments very seriously. We are so very sorry you experienced this. Customer service is usually a point of pride for us and it looks like we've really missed the mark here. We will look into this internally. We appreciate you bringing your experience to our attention. It was very nice speaking with you on the phone, and again, we want to thank you for taking the time to talk with us.
