Crystal was great. She walked me around the complex and pointed out all the that Storage West had to offer. She also was very helpful with setting up my new storage unit rental. Thanks Crystal
East Houston TX 77015
I rented a storage space back in June 2020 for some expensive furniture that we needed in a climate controlled environment. I was reluctant at first but when I toured the Channelview facility, I was thoroughly impressed. The facility is climate controlled and they have a three story building. Another concern was the recent flooding in this area due to hurricane Harvey and unpredictable Gulf coast weather. The facility met my two biggest concerns. The staff is unprecedented when it comes to customer service and availability. No answering machine and always a pleasant voice on the other end. I’m also very grateful that they take the time to call every customer when the monthly bill is past due instead of allowing the bill to default giving them legal ownership of your belongings. That my friends is what I call service. My most recent correspondence was with a staffer named Jocelyn Mendoza, who called to inform me of a past due bill and reminded me of a rate increase which she negotiated on my behalf much to my satisfaction. She was extremely professional and prompt as always, needless to say, her actions speak louder than her words. Thank you Jocelyn for making this experience and your facility a worthwhile investment.
The best storage building in Houston.
Great storage facility. Clean, neat and staff is great!