Las Vegas NV 89149
I have stored my good at this location many times since it opened. This time was as smooth a transaction as all of the others. Mike knows the business and the facility. He makes maximum effort to keep the clients happy. He would not let me move in to my new spaces as he advised me that it was not clean enough for his and the companies standards. Highly recommend this facility and their manager Mike.
Mike is a most ignorant-behaving man! I gave notice of moving out of a storage unit 2.5 weeks in advance. It was going to be one day early of the rent that was paid in advance and I told both Bea and Jennifer not to worry about the one day. They were very nice and accommodating. The storage unit was being rented my 83-yr-old mother-in-law, so I was handling the call for her. I was calling from PA, my 25-yr-old son from FL drove to Vegas to unload his grandparents' storage unit into a 26' Penske truck and move them to Oregon. When I received an email statement that my mother-in-law was being charged for another month, I called to settle the situation. Mike told me 4 times that he didn't know when the unit had been vacated, and that he had just found it empty. That was 2 days after it was vacated. He was basically calling me a liar, as I told him the day it was vacated. He even finally looked up the email he was sent 2 weeks earlier regarding same unit, and had never read, stating the date of the move. He even read it to me over the phone! He charged for the same day he found the unit empty, even though it was obviously vacated before that day. It is not the $9 overpay, but the extremely unreasonable and poor attitude of Mike that would cause me to highly recommend you FIND ANOTHER STORAGE LOCATION to store your belongings.
Storage West Response:
Hi Diane, we're really sorry to hear you didn't have a good experience. This is not typical feedback for us, customer service is usually something we really pride ourselves on. It sounds like we missed the mark with you though. Thanks for letting us know about your experience. We really take comments like yours seriously and will aim to improve.
I have been a customer for a few years now; these guys are great and have always been there when I needed them no matter the issue big or small they resolved it quickly and professionally.