John and Julie are great. They are so friendly, yet I know they have a watchful eye on the facility. I also appreciate the clean, pest-free facility.
Las Vegas NV 89128
Staff was friendly, as well as the staff that helped me saw off my lock that would not open with my key when I was vacating. I did have a BIG problem with paying my account online, I never was able to which was extremely frustrating and I voiced my frustration and concerns to the office and no one did anything about it. They stated it would get fixed time and time again, but in the end when I decided to vacate it never was taken care. Not everyone has time to call in and make a payment and let alone wait for someone to process their payment over the phone. No kind of compensation or discount was given which I believe it should have since the issue was never fixed at all during my rental stay. Other than that the unit was safe, price sort of went up when I was getting ready to vacate which was not good.
Storage West Response:
Thank you for the review. We really appreciate you taking the time to provide feedback. We're really sorry about your trouble with the online payment system. After you notified us about the issue we took action to correct the problem. We weren't aware you were still having trouble before you moved out. We're so sorry you were still experiencing issues. Thanks for letting us know here so we can keep an eye out for any additional issues for anyone else. Thanks again for renting with us.
John n Julie are the best.Very friendly their to help with anything,if they can.John pretty social guy.On the job and ready to assist you.Very clean n well organized place...they go that extra mile so to speak....Two thumbs up.
Julie and John are exceptional representatives for the company, truly assets. They are knowledgeable, professional yet gracious and helpful. I will refer anyone looking for storage to this facility due simply because of the courtesy and helpfulness of the personnel.