Henderson NV 89015
I recently relocated from Virginia to Las Vegas and need a storage unit for some items out of my camper. I had an amazing experience with Namiah. He really went out of his way to help me. When they say here for you they really mean it. He help me get a ladder from the top of car and help me start my car after not being able to start. The price was very reasonable and I got a move in special. After looking around at other places no one compares.
So helpful always! Super friendly. Unit and property always clean and secure. Amazing experience renting with them.
The managers are great. The help on the weekends is not. Seems like she doesn't want to be part of the solution only the problem. I came to get the truck and the only thing she was worried about was when I would be back if someone else needed it. My understanding was i got it all day. Her reasoning was it needed to be back within 2 hours so someone else could use it. She was rude about it to the point I wanted to call it quits. I did use it and was back when she told me to be. I would only rent again if I never had to deal with Sally.
Storage West Response:
We're so sorry about this. Thank you for letting us know what happened so we can look into it. It is very disappointing to hear that your whole experience wasn't a positive one. Providing excellent customer service and a here for you experience is important to us. Looks like we need to do better.