Henderson NV 89015
Excellent customer care after life storage left me out to dry. They took me in last second and even saved me on my rent.
I had an overall good experience storing my household items here and everyone i came in contact with was lovely with the exception of Sally. She made it perfectly clear from the beginning that she was not happy to help me and because her manager was on vacation she insisted i come back another day, even though i told her it was a 3 hour round trip for me. After dealing with her, we wished we had just left and come back. She was terribly rude and insulting to my friend, she lectured us extensively for losing our key, and made sure we knew that she was not going to make it easy for us to rectify our situation, even though we were doing our best to comply with the company policy. She continued to be snarky and rude the entire time we were in the building and made us feel as though she thought we were fortunate to be there in the first place. I'd say if you come when Sally isn't working you'll probably have a wonderful experience. It certainly isn't typical of Storage West.
Storage West Response:
Thank you for the review Natalie. We're glad to hear you had a good experience overall, but sorry about the poor customer service you mentioned. You are very right in saying that this isn't typical of Storage West. We appreciate you letting us know what happened. We'll be looking into the situation.
While it is dead, or dying elsewhere, CUSTOMER SERVICE is alive and thriving at Storage West on Boulder Hwy. I used them to store a large 5th wheel trailer and household goods. Whatever questions I have had regarding their services or facility have been responded to quickly and professionally. Storage West is not the "cheapest" storage in town, but knowing $80K of personal property is safe and secure at their state of the art facility gives me piece of mind; which is well worth the few extra dollars. I recommend Storage West to anyone looking to store and secure their property.