Features & Amenities
San Marcos CA 92078
Customer Reviews 4 reviews
I am most pleased with the services offered at Storage West San Marcos. The facility manager, Misagh Samadi, is professional and efficient. Benefits offerd and responsibilites needed on my part were clearly explained. I look foward to secure and safe storage in a well layed out facility. Thanks again for a comfortable sign-up process.
The layout of the complex is nice as all outer units, but everything I put into my unit got dirtier an dirtier every time I visited the unit, guessing they use blowers to clean the lot as the items closest to the door like my tvs and paintings are ridiculously filthy now, I recommend an old towel at your door to block. That and the rent increased one week after inquiring about a larger unit and them realizing I was at a lower rate than current rentals, as a year long patron it's called loyalty pricing, i probably would have stayed there another year or two otherwise but now I moved to another facility...sure this won't be added so guess fyi for your company...
The manager was extremely helpful and very customer service oriented. I couldn't have been more pleased... I have made several trips here now and the facility is always clean and secure. Using their 16 foot box truck to move some larger items was easy to schedule and do. There were no hidden charges for that and they even said not to worry about adding gas. I just set up my online account with this morning to pay my bill and the account management site is very full featured and easy to use... There is a reason this place has multiple 5 star reviews on YELP. This is a well run quality outfit.